Drive customer adoption and retention for large enterprise accounts by serving as the primary post-sale point of contact. Develop strategic success plans and maintain trusted advisor relationships to ensure customers achieve their business goals using the Reltio platform.
Remote Customer Success Jobs (1,817)
Search = customer success
Customer Success Manager, Agency Partnerships - EMEA
Triple Whale
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Full Time
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1 Week Ago
Triple Whale
Serve as a strategic partner to agency ecosystems to drive platform adoption and maximize value for their brand portfolios. Collaborate cross-functionally to manage renewals, mitigate risk, and advocate for customer needs to the product team.
Serve as the primary post-sales point of contact for strategic federal customers to drive adoption and ensure value realization of Dragos solutions. Collaborate with cross-functional teams to manage customer health metrics, mitigate churn, and identify expansion opportunities.
Junior Customer Success Manager m/f/x - Elternzeitvertretung (Remote)
simpleclub
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Full Time
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1 Week Ago
simpleclub
Manage a portfolio of approximately 100 medium-sized B2B customers, focusing on onboarding and building strong long-term relationships. Drive net retention through churn prevention, renewals, and upsells while providing customer feedback for product development.
Manage a portfolio of customer accounts to ensure effective product adoption and expansion while mitigating churn. Drive net revenue growth through strategic onboarding, nurturing product champions, and identifying up-sell opportunities.
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The CSM is responsible for managing a portfolio of customers to ensure product adoption, retention, and overall health throughout the customer lifecycle. They act as trusted advisors, aligning the software with business processes and driving renewals and expansion opportunities.
Customer Success Manager – Southern EMEA (French or Italian speaking preferred) (f/m/d)
CoachHub
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Full Time
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1 Week Ago
CoachHub
Manage a portfolio of mid-market and enterprise clients across Southern EMEA to drive adoption, value realization, and long-term expansion. Act as a strategic partner by leading executive business reviews and integrating coaching into clients' L&D and leadership programs.
Manage a portfolio of customers using a scaled engagement model to accelerate time-to-value and drive product adoption. Proactively identify risk signals and growth opportunities while partnering with account teams to ensure renewal confidence.
The Customer Success Manager acts as a trusted advisor to educators and administrators to ensure the successful adoption and measurable outcomes of Edmentum solutions. Key duties include leading implementations, analyzing data for student impact, and collaborating with internal teams to secure renewals.
Manage and scale the Customer Success team, overseeing CSMs and owning the full customer lifecycle from pilot to expansion. Act as the primary point of contact for the founder to optimize team performance and product adoption.
Manage a portfolio of higher education customers to ensure effective deployment of courseware and drive net revenue retention. Identify expansion opportunities and collaborate with sales and product teams to improve student success and faculty engagement.
Provide one-on-one career consultations, optimize resumes and LinkedIn profiles, and research job openings for clients. Additionally, handle upselling of services and manage client relationships via CRM to minimize negative feedback.
Manage a portfolio of 15-20 enterprise accounts to drive software adoption, ensure retention, and identify expansion opportunities. Act as a Salesforce and Litify expert to provide best practices and creative solutions for legal clients.
Manage high-volume customer onboarding and activation for the Flock Advisory Network using a digital-first model. Develop scalable self-service resources and leverage AI tools to optimize workflows and improve operational efficiency.
Lead a team of Customer Success Architects to drive the adoption of GitHub solutions and deliver measurable business outcomes for enterprise customers. Act as the voice of the customer internally to influence product, engineering, and marketing strategies.
The Customer Success Executive acts as a technical expert managing complex customer challenges, onboarding, and adoption across a portfolio of enterprise clients. They are responsible for driving business value, managing major incidents, and collaborating with product teams to advocate for customer needs.
Manage a portfolio of large enterprise customers to drive adoption, retention, and expansion while mitigating churn risks. Act as a trusted business advisor by conducting regular business reviews and collaborating cross-functionally to ensure customer objectives are met.
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The Customer Success Manager guides districts and schools through onboarding and program adoption to ensure measurable student reading growth. They manage account health, drive renewals, and collaborate cross-functionally to enhance the customer experience.
The Customer Success Manager guides New Mexico districts through onboarding and program adoption to ensure measurable student reading growth. They manage account health, drive renewals, and collaborate with internal teams to improve product experience.
Manage a book of Mid-Market customers to ensure long-term value realization, retention, and growth. Proactively monitor account health and execute renewals while identifying up-selling and cross-selling opportunities.
Provide fast technical and operational support to users via phone and chat to resolve real-time issues. Act as a product expert for the GoTab platform and share customer feedback to improve product performance.
Serve as the primary point of contact for customers via phone and other channels to resolve inquiries and technical issues. Maintain quality ratings and record all customer interactions within the CRM system to meet department goals.
The role involves managing a customer portfolio to drive best-in-class customer experience through deal management, order-to-cash processes, and sales support. Key duties include handling bid processes, ensuring data integrity, and analyzing P&L reports to identify performance improvements.
Manage strategic enterprise customer relationships to ensure successful adoption, value realization, and long-term retention of Couchbase platforms. Act as a trusted advisor to technical and executive stakeholders while partnering with internal teams to drive expansion and renewals.
Serve as the primary post-sales relationship owner for federal customers to ensure successful adoption and operationalization of HiddenLayer solutions. Act as a trusted advisor to drive customer satisfaction, retention, and growth while advocating for customer needs to internal product teams.
Manage the customer lifecycle by monitoring account health, driving renewals, and partnering with stakeholders to achieve success outcomes. Act as the voice of the customer to drive product enhancements and resolve escalations across internal teams.
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The role focuses on building strong customer relationships and driving product adoption and retention within the Life Sciences sector. Responsibilities include managing the full renewal cycle, identifying upsell opportunities, and acting as a customer advocate to influence product improvements.
Drive product adoption and customer value for a large number of customers in the DACH region using 1:1 and 1:many engagement channels. Manage customer onboarding, handle escalations, and collaborate cross-functionally to ensure long-term success and renewal.
Drive product adoption and customer value for a large EMEA customer base through 1:1 and 1:many digital engagement channels. Manage customer onboarding, mitigate churn risk, and facilitate the resolution of customer escalations.
Customer Success Manager – Scale (Italian or Spanish Speaker)
Sophos
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Full Time
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1 Week Ago
Sophos
Drive product adoption and customer value through 1:1 and 1:many engagement channels for a large EMEA customer base. Manage customer escalations and collaborate cross-functionally to ensure long-term success, renewal, and growth.
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