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The Senior Customer Success Manager will autonomously manage a portfolio of advertising clients to drive revenue and provide strategic guidance. They are responsible for troubleshooting campaign issues, conducting business reviews, and translating data analytics into actionable insights for advertisers.
The role involves building strategic relationships with C-suite executives to drive product adoption and business outcomes through AI and digital transformation. You will lead complex customer success plans and act as a primary advocate to ensure seamless cross-functional collaboration.
The Principal Customer Success Manager will build trusted advisor relationships with C-suite and executive-level customers to drive product adoption and value realization. They will also lead strategic planning, mitigate churn, and act as the voice of the customer to internal teams.
Manage a portfolio of 60 French SaaS accounts by driving product adoption, retention, and expansion strategies. Provide strategic guidance on WhatsApp marketing campaigns, lead onboarding sessions, and monitor performance metrics to ensure client success.
The Associate Customer Success Manager will manage a large portfolio of accounts using automated engagement strategies to drive retention and growth. They are responsible for the end-to-end renewal lifecycle and identifying expansion opportunities through data-driven insights.
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Develop trusted advisor relationships with enterprise customers to ensure successful adoption and value realization of Atlassian solutions. Manage post-sales activities, including strategic planning and churn mitigation, while collaborating with account teams to drive long-term growth.
The Senior Director will lead a customer success team to drive renewals, growth, and customer value within a specific industry vertical. They are responsible for coaching team members, managing renewal pipelines, and collaborating cross-functionally to ensure consistent revenue outcomes.
![Benchmark Gensuite is hiring for remote [US] Customer Success Operations Analyst](/assets/ba6cac39-8977-4b4c-b6cc-feba198450ed.jpg){kind=small}
The Customer Success Operations Analyst will administer and improve systems like Vitally and Onboard.io to support subscriber success strategies. They will translate business requirements into effective system configurations, workflows, and reports while partnering with stakeholders to optimize operational performance.
Manage a portfolio of 45-55 mid-market accounts to drive adoption, retention, and growth through strategic value mapping and multi-threaded relationship building. Lead commercial renewal and expansion conversations while serving as a voice of the customer to internal product and engineering teams.
The Senior Customer Success Manager will own the entire post-sales experience, including onboarding, renewals, and strategic account management for enterprise clients. They will act as a trusted advisor, collaborating cross-functionally to drive product adoption and maximize customer value.
The Customer Success Manager will manage a portfolio of government accounts to ensure customer satisfaction, retention, and expansion. They will act as a trusted advisor, collaborating cross-functionally to align customer needs with product innovation and delivery.
The Customer Success Manager will manage the full lifecycle of customer relationships to ensure value realization, retention, and expansion. They will lead cross-functional projects and serve as the primary point of contact for customer support and strategic guidance.
You will own the customer operating relationship from pilot kickoff through deployment, adoption, and final decision-making. This involves managing implementation plans, coordinating cross-functional dependencies, and ensuring structured feedback loops between customers and internal product teams.
The Enterprise Customer Success Manager will own the post-sale customer experience, managing onboarding, revenue retention, and renewals for a dedicated book of business. They will also collaborate with Sales and Product Strategy teams to optimize product performance and provide strategic guidance to customers.
Lead a North America-based team of Customer Success Managers and Architects to drive customer adoption, account health, and measurable outcomes. Partner with internal teams including Sales, Product, and Engineering to ensure a consistent customer experience and support growth.
Lead and mentor a team of Customer Success Managers to drive retention, adoption, and expansion within Mid-Market and Enterprise segments. Collaborate with cross-functional teams including Sales, Product, and Engineering to ensure a seamless customer journey and optimize account health.
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The Director of Customer Success will build and scale the direct-employer customer success operating model, including segmentation, health scoring, and renewal forecasting. They will also lead a team of CSMs while personally managing strategic accounts to ensure revenue retention and growth.
The role involves managing inbound calls and emails to support, consult, and retain small business advertisers. You will be responsible for demonstrating the value of advertising solutions through performance metrics and achieving monthly retention goals.
The Customer Success Manager will own and grow a portfolio of over 100 customers by identifying expansion opportunities and driving product adoption. They will also act as a trusted advisor, guiding clients through service issues and preparing them for future platform migrations.
You will manage a portfolio of Taft-Hartley and labor accounts, serving as the primary advisor to fund administrators and trustees to drive retention and program engagement. Additionally, you will build foundational playbooks and processes to scale support for this specific market segment.
The Customer Success Manager will own the end-to-end post-sale customer experience, driving platform adoption and ensuring long-term retention for utility partners. They will act as a bridge between customers and internal teams while identifying expansion opportunities and advocating for customer needs.
You will serve as a technical consultant for enterprise clients, ensuring custom integrations and architectural solutions align with their business needs. Additionally, you will perform hands-on engineering tasks, including production environment maintenance, system monitoring, and L2 on-call support.
The Customer Success Team Lead will manage and develop a team of Client Success Partners to drive retention and operational excellence within the enterprise segment. They will oversee account health, manage escalations, and partner with Account Managers to execute growth and retention strategies.
The Enterprise Customer Success Manager will own a portfolio of high-value US enterprise accounts, driving revenue retention, renewals, and expansion. They will act as a strategic advisor to security and compliance leadership while leading complex GRC transformation programs.
The Customer Success Manager is responsible for the long-term success, value, and retention of a portfolio of enterprise customers using MariaDB solutions. They act as a primary point of contact, driving adoption and collaborating with cross-functional teams to help customers achieve their business goals.
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The Customer Success Manager is responsible for managing the long-term success, value, and retention of a portfolio of enterprise customers using MariaDB solutions. They will act as a trusted advisor, driving adoption and collaborating with cross-functional teams to ensure customers achieve their business goals.
You will serve as the primary post-sales point of contact, managing customer onboarding, implementation, and adoption. You will collaborate with internal teams to drive business value realization and ensure customer success throughout the lifecycle.
The Customer Success Manager manages a portfolio of strategic accounts to drive product adoption, customer health, and long-term retention. They serve as the primary strategic contact, conducting business reviews and partnering with internal teams to deliver exceptional customer experiences.
Manage and develop a portfolio of enterprise customers while driving engagement and value. Collaborate with product, tech, and design teams to share customer insights and improve the platform.
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