Manage and nurture a portfolio of K-12 accounts to maximize satisfaction, retention, and growth through onboarding and ongoing professional development. Collaborate with internal teams to troubleshoot issues and identify opportunities for customer expansion and product enhancement.
Remote Customer Success Jobs (1,817)
Search = customer success
Lead the Account Health Team across NAM to drive engagement and value realization for strategic customers. Manage a team of Service Delivery Leaders and Customer Success Managers while collaborating cross-functionally with Sales, Product, and Engineering.
Own the end-to-end customer journey for enterprise accounts in the NOLA region to drive retention and expansion. Coordinate with internal teams to translate product usage into business impact and mitigate churn risks.
The Customer Success Manager ensures enterprise customers realize measurable value from The Data Standards Cloud and drives long-term partnership growth. This includes guiding customers through onboarding, managing account health, and identifying expansion opportunities.
The Customer Success Manager serves as the primary point of contact for EMEA customers to ensure software adoption and retention. This includes traveling to customer sites to provide leadership, coaching, and technical expertise to frontline teams.
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Lead strategic engagement for high-value enterprise accounts to drive customer advocacy and growth. Mentor senior CSMs and collaborate with sales teams to execute success plans and mitigate risks.
The CSM is responsible for guiding enterprise customers through their journey from onboarding to steady state to ensure maximum value and ROI. They act as a liaison between the customer and internal teams to manage satisfaction, advocate for feature requests, and drive product adoption.
Develop and execute strategic account plans and QBRs to drive business value and ROI for global enterprise customers. Partner with internal teams to manage onboarding, product adoption, and feature priorities to minimize churn and maximize lifetime customer value.
Technical Customer Success Specialist
Foundation Medicine
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Full Time
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Yesterday
Foundation Medicine
Drive adoption and optimization of EMR ordering workflows and manage non-EMR data delivery workstreams for customers. Act as a technical advisor to ensure reliable data operationalization and coordinate enhancements with internal product and engineering teams.
Manage long-term success and product adoption for strategic franchise and enterprise accounts. Build partnerships with corporate contacts and collaborate with product managers to drive feature enhancements and customer satisfaction.
Lead and coach a team of 8-10 Enterprise Customer Success Managers to drive retention, expansion, and product adoption for strategic customers. Partner cross-functionally to influence product strategy and ensure a seamless customer journey while managing C-suite relationships.
The role focuses on maximizing customer satisfaction and minimizing churn while identifying opportunities for account growth. Responsibilities include acting as the voice of the customer to internal teams and managing key accounts across multiple service locations.
Manage a portfolio of enterprise accounts to drive adoption, retention, and expansion of the platform. Serve as a trusted advisor to security teams, ensuring they achieve measurable business outcomes and ROI.
The Customer Success Manager is responsible for building, retaining, and growing customer accounts by ensuring maximum value realization from TierPoint investments. This includes managing the post-purchase experience, securing renewals, and partnering with sales to identify expansion opportunities.
Act as a technical subject matter expert to support clients post-purchase, ensuring ROI and optimizing security infrastructure. Collaborate with product and engineering teams to translate technical knowledge into customer-facing guides and articles.
The Customer Success Manager focuses on business development and customer retention through consistent contact and Quarterly Business Reviews. The role aims to maximize customer experience and grow the business through product upgrades and cross-selling.
Customer Success Manager - Federal (Southeastern US - Jacksonville, FL)
Legion Intelligence
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Full Time
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Yesterday
Legion Intelligence
Manage relationships with federal customers in the Southeastern US to ensure the successful adoption of Generative AI products. Collaborate with cross-functional teams to translate customer needs into new platform capabilities.
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Act as a strategic partner for UK Enterprise and Mid-Market clients to drive long-term adoption, scalability, and ROI. Focus on account growth, revenue expansion through upsells, and aligning the Ubeya platform with client operational workflows.
Manage a customer portfolio to ensure long-term success, value realization, and retention of MariaDB database solutions. Act as the primary point of contact for escalations and collaborate with cross-functional teams to drive product adoption.
Manage a portfolio of clients to ensure they maximize the value of HubSpot's CRM, marketing, sales, and service tools. Act as the primary contact to guide clients through onboarding, provide ongoing training, and identify growth opportunities.
Manage relationships with top customers by acting as the primary point of contact and driving product adoption. Advocate for customer needs internally to collaborate with product and engineering teams for product enhancements.
Manage a portfolio of mid to large-sized B2B SaaS customers to drive gross and net revenue retention through renewals and expansions. Serve as the primary partner for customers to ensure value realization and execute strategic price increases.
Provide front-line technical support and case management for clients using ClearStar's platforms via phone, email, and chat. Conduct virtual training sessions and collaborate with internal teams to improve platform configurations and processes.
Act as the first point of contact for customers via phone to guide them through digital processes and identify coverage gaps. Schedule advisory appointments for Sales Consultants to ensure customers receive optimal insurance coverage.
The role manages the end-to-end client relationship from kickoff to renewal for a B2B podcast studio. Responsibilities include onboarding clients, managing production timelines via CRM and automation, and analyzing listener metrics to provide growth recommendations.
Legal Customer Success Consultant (JD Required)
Reed Technology
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Full Time
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Yesterday
Reed Technology
The role focuses on increasing active users of LexisNexis products within law schools by developing school-specific business plans and delivering value propositions. It also involves collaborating with commercial account teams to identify revenue opportunities and leads.
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Manage a large book of business using digital strategies to drive customer engagement, retention, and renewals. Develop automated workflows and engaging content to scale customer success and optimize the customer journey.
The Customer Success Manager partners with utility and financial industry clients to drive platform adoption and ensure measurable business outcomes. They lead strategic conversations, facilitate business reviews, and serve as the primary post-sale point of contact to ensure customer retention and growth.
The role focuses on helping customers realize business value and accelerate product adoption by acting as a trusted advisor. It involves partnering cross-functionally to resolve blockers and supporting renewal and expansion outcomes.
Manage a portfolio of clients to ensure they maximize value from HubSpot's CRM, marketing, sales, and service tools. Act as the primary contact to guide clients through onboarding, provide ongoing training, and identify growth opportunities.
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