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Provide high-quality technical and billing support across multiple digital channels including email, chat, and social media. Collaborate with engineering and product teams to resolve complex issues and contribute to customer education documentation.
Act as a strategic advisor for high-value enterprise customers to drive platform adoption and achieve meaningful influencer marketing outcomes. Lead strategic business reviews and collaborate cross-functionally to ensure customer health and gross retention.
Act as a strategic advisor for high-value enterprise customers to drive platform adoption and achieve meaningful influencer marketing outcomes. Lead strategic business reviews and collaborate cross-functionally to ensure customer health and gross retention.
Serve as a strategic advisor for high-impact accounts to drive SaaS adoption and align technology with client business outcomes. Manage the end-to-end customer journey including strategic reviews, success planning, and identifying growth opportunities.
Oversee a portfolio of P&C insurance customers to drive engagement, satisfaction, retention, and growth. Act as a trusted advisor to C-level stakeholders to ensure they maximize the value of their Guidewire investments.
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Manage a portfolio of Smart Factory accounts to drive platform adoption, sustained ROI, and annual recurring revenue. Act as the primary post-go-live partner, coordinating between customers and internal technical teams to ensure operational success.
Act as a strategic partner to consumer goods and retail brands to drive adoption and maximize the value of the GoSpotCheck platform. Manage portfolio health by tracking retention metrics and delivering ROI through executive business reviews and training.
Acts as the primary point of contact for a portfolio of PEO clients, providing support for payroll, platform, and HR administration. Ensures timely resolution of client inquiries and contributes to customer retention and satisfaction goals.
Act as the primary point of contact for clients to ensure exceptional care and high retention. Responsibilities include handling inquiries via email, text, and phone, managing onboarding, and updating CRM scripts.
The Customer Success Manager will be the primary point of contact for assigned customers, ensuring their strategic business objectives are met through effective utilization of the Insurity Marine Suite. This role involves relationship management, enhancement delivery, and internal process support.
Manage and grow relationships with medium to large commercial insurance carriers as the primary point of contact. Collaborate with internal teams to drive product adoption, monitor customer KPIs, and execute retention strategies.
Manage a portfolio of approximately 40 SMB and mid-market accounts to maximize platform adoption, ROI, and customer value. Focus on driving expansion through upselling, preventing churn, and providing field feedback to the product team.
The role focuses on elevating service quality for internal ticket support and an external phone support partner in Kosovo. Key duties include monitoring KPIs, conducting audits, designing training, and optimizing the customer journey workflows.
Lead the onboarding and integration of enterprise customers onto a SaaS platform for renewable energy. Act as the primary point of contact for support and collaborate with internal teams to improve the product based on customer feedback.
Partner with mid-market customers to drive product adoption, deliver strategic guidance, and conduct partnership reviews. Collaborate cross-functionally to advocate for customer needs and ensure long-term value realization.
Drive customer retention and adoption for complex small business customers by acting as a trusted advisor. Focus on delivering measurable ROI and managing gross revenue retention through strategic planning and AI-native tools.
Drive customer success and solution adoption for the Insurity Marine Suite by building strong relationships with P&C insurance stakeholders. Manage customer KPIs, handle medium-complexity enhancements, and identify cross-sell and upsell opportunities.
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Drive customer success and solution adoption for the Insurity Marine Suite by building strong relationships with P&C insurance stakeholders. Manage customer KPIs, facilitate medium-complexity enhancements, and identify cross-sell and upsell opportunities.
Manage and grow relationships with medium to large commercial insurance carriers as the primary point of contact. Collaborate with internal teams to drive product adoption, monitor customer KPIs, and manage enhancements to ensure customer satisfaction and retention.
Manage and grow relationships with medium to large commercial insurance carriers as the primary point of contact. Act as a liaison between customers and internal teams to drive product adoption, monitor KPIs, and execute retention strategies.
The Customer Success Manager is responsible for driving customer retention and expansion for complex ANZ customers. This involves building relationships with key stakeholders, defining success roadmaps, and leveraging AI tools to ensure measurable ROI.
Lead the end-to-end customer journey and develop scalable processes to elevate the post-purchase experience. This role involves managing complex escalations, defining success KPIs, and collaborating cross-functionally to resolve root causes of customer issues.
The Customer Success Manager ensures clients optimize their use of AI-powered compliance tools through onboarding, training, and ongoing support. They act as a trusted advisor between clients and the product team while managing custom client projects and administrative duties.
Manage the post-implementation lifecycle for German-speaking accounts to drive product adoption and long-term retention. Design scalable operational processes and identify growth opportunities to expand revenue within the portfolio.
Manage the full lifecycle of strategic enterprise customers in the DACH region to ensure adoption and measurable business outcomes. Proactively identify account risks and coordinate internal resources to drive resolution and maximize ROI.
Manage a high-touch book of mid-market and enterprise accounts to ensure onboarding, retention, and growth. Drive expansion revenue and conduct strategic business reviews to maximize customer value and prevent churn.
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Lead the onboarding and implementation of strategic high-value accounts across the EMEA region to ensure rapid time-to-value. Act as a regional leader by coaching team members and optimizing scalable onboarding processes.
Manage high-value health system partnerships by developing tailored success plans and leading strategic reviews with C-suite executives. Act as a senior advisor on billing optimization and program ROI while mentoring junior CSMs and improving organizational playbooks.
Serve as the primary advisor for private practice customers to drive the adoption and optimization of RPM and Care Management programs. Monitor clinical and billing performance data to provide actionable recommendations and ensure customer retention and financial success.
Lead and scale a team of Customer Success Managers to drive technical adoption and retention for high-value enterprise customers. Design and execute a CS playbook while collaborating with Sales and Product teams to maximize customer lifetime value.
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