Manage the full B2B customer lifecycle from onboarding through renewal to ensure satisfaction and retention. Act as a trusted advisor to leadership teams, aligning platform capabilities with customer go-to-market strategies.
Remote Customer Success Jobs (1,817)
Search = customer success
The role focuses on acquiring new clients and conducting need analyses to understand hiring challenges and business pain points. It involves managing the entire client lifecycle and pipeline through a CRM to ensure smooth delivery and coordination with recruitment teams.
Customer Success Manager (m/w/d) – München oder Mobile Office
gesund.de
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Full Time
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6 Weeks Ago
gesund.de
Act as the primary B2B contact to ensure high customer satisfaction through technical and strategic onboarding. Provide expert product guidance via training and webinars while collaborating with internal departments to resolve technical issues.
Lead customer relationships and program advancement for Market Access customers to ensure retention and growth. Serve as a trusted advisor by driving best practices, mentoring team members, and collaborating cross-functionally to improve customer outcomes.
Manage client satisfaction by driving the onboarding and implementation process for new accounts. Collaborate with team leaders to improve performance and develop customer-specific dashboards and key metrics.
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The role involves serving as the primary platform expert for clients by managing personalization scenarios and troubleshooting technical issues. You will also lead client onboarding, conduct training sessions, and optimize campaign performance to drive member engagement.
Manage the onboarding and daily support of sports organizations in the DACH region to ensure successful platform adoption. Collect market feedback to help the product team improve the software and support go-to-market activities.
The Customer Success Manager serves as a trusted advisor to high-tier customers to ensure they realize maximum value from products. The role focuses on sustaining revenue retention, driving annual growth, and managing contract renewals.
Manage executive relationships and drive adoption for strategic enterprise customers to ensure measurable business value. Responsible for protecting renewals and identifying growth opportunities across fashion, retail, and luxury accounts.
Manage a high-volume portfolio of SMB customers to drive product adoption, satisfaction, and long-term retention. Identify expansion opportunities for upsell and cross-sell while owning the renewal process and monitoring account health.
Manage a strategic portfolio of enterprise accounts with $3M–$7M+ ARR to drive retention, growth, and successful relationship commerce outcomes. Build trusted relationships with C-suite executives and provide data-backed strategic recommendations to maximize program results.
Lead architectural reviews and performance optimizations to ensure successful customer deployments of the security analytics platform. Act as a technical advisor and the voice of the customer to drive product improvements and support the sales process.
Lead adoption and value realization for strategic enterprise accounts by deploying AI agents and conversational intelligence. Drive customer retention, conduct executive-level business reviews, and help scale the Customer Success organization's best practices.
Manage a portfolio of customers by overseeing onboarding, adoption, renewals, and expansion opportunities. Act as the customer advocate internally and drive customer success through data-driven strategies.
Manage a portfolio of government and defence accounts to drive adoption, value realization, and high retention rates. Partner with Account Managers to identify expansion opportunities and build strategic relationships within public sector ecosystems.
Manage strategic customer relationships to drive loyalty, retention, and revenue growth through collaboration. Resolve complex billing and service escalations while ensuring compliance with service standards.
Manage a portfolio of customer accounts to ensure long-term satisfaction, retention, and revenue growth. Act as a trusted advisor to help clients maximize the value of EDI and eInvoicing solutions while identifying expansion opportunities.
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Customer Success Manager - T Cloud Public (REF5321F)
Deutsche Telekom IT Solutions
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Full Time
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6 Weeks Ago
Deutsche Telekom IT Solutions
The Customer Success Manager will act as a strategic partner to clients, helping them transition to T Cloud Public and ensuring they effectively utilize the platform. They will manage complex B2B programs and collaborate with multi-disciplinary teams to enhance the customer journey.
Lead and scale the Customer Success organization for enterprise and strategic customers to drive adoption, retention, and value realization. Serve as an executive sponsor for high-value accounts and partner cross-functionally to optimize the customer experience.
Manage a portfolio of Enterprise accounts to drive product adoption and ensure customers realize strategic value. Proactively identify at-risk accounts and lead cross-functional remediation plans to ensure successful renewals and expansions.
Manage a portfolio of approximately 35 high-touch enterprise accounts to ensure product value and revenue retention. Collaborate with senior-level stakeholders to solve complex problems and identify opportunities for up-selling and cross-selling.
Manage the post-sale relationship for utility customers, ensuring successful hardware installation and ongoing product adoption. Drive account health, customer satisfaction, and expansion opportunities while partnering with internal operations and product teams.
The Senior Customer Success Manager is responsible for managing a portfolio of accounts in KSA to ensure successful onboarding, adoption, and retention. They act as the primary liaison between customers and internal teams to align product value with desired business outcomes.
Own the end-to-end customer journey for the SELECT product, focusing on onboarding, adoption, and value realization. Design and scale the Customer Success operating model, playbooks, and KPIs to drive retention and expansion.
Own and scale provider partnerships by integrating Nuna into clinical workflows to drive patient growth and activation. Collaborate cross-functionally with product and engineering teams to translate provider feedback into actionable product enhancements.
Customer Success Manager (CSM) - Macedonia
Insight Assurance
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Full Time
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6 Weeks Ago
Insight Assurance
The Customer Success Manager serves as the primary point of contact for clients to ensure satisfaction and help them achieve compliance goals. Responsibilities include conducting regular check-ins, identifying upselling opportunities, and collaborating with internal teams for timely service delivery.
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Design and scale the operational systems, processes, and insights that power the Customer Success organization. This includes managing the CS technology stack, building performance dashboards, and leading cross-functional initiatives to improve the post-sales customer journey.
Provide administrative and operational support to the Customer Success team, managing ticketing, renewals, and billing coordination. Maintain internal documentation and prepare routine reports to ensure efficient service delivery and operational consistency.
Lead the West region's Customer Success efforts by owning NRR, expansion, and retention for enterprise health system accounts. Partner with Sales to drive a Suite-based commercial motion and build a high-performing team of Customer Success Managers.
Lead Customer Success execution for the EMEA region to ensure customer value, retention, and growth. Manage a team of Customer Success Managers while coordinating cross-functionally with Sales, Support, and Delivery.
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