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The CSM serves as the primary contact for customers to maximize their ROI on the Workiva Platform through adoption and relationship management. They collaborate with internal teams to ensure effective onboarding and identify growth opportunities within named accounts.
Lead and grow the Customer Success function for Relo by managing a small team while maintaining a personal portfolio of merchant accounts. Establish scalable processes, drive customer retention, and collaborate cross-functionally to influence the product roadmap.
Lead a distributed team of Account and Customer Success Managers to drive retention and expansion within the Canadian market. Focus on business value realization and building executive connections to maximize customer investment and revenue growth.
Serve as the primary relationship manager for airline clients and vendor couriers to ensure seamless baggage repatriation. Leverage AI and data analytics to optimize operational efficiency and lead quarterly business reviews for high-value partners.
Serve as the primary technical advisor for assigned customers to drive adoption and long-term success of endpoint security solutions. Lead onboarding, manage critical escalations, and partner with sales to ensure account retention and growth.
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Manage customer relationships and success strategies to maximize value and adoption of the LighthouseAI platform. Act as the voice of the customer to drive product enhancements and collaborate with sales for renewals and upselling.
Deliver high-quality, tailored product demonstrations to prospects and clients to showcase the value of Strada's payroll and HCM solutions. Collaborate with sales, product, and solutions teams to analyze client requirements and configure demo environments.
Serve as a trusted technical advisor to cyber security customers to drive product adoption and maximize the value of security investments. Lead onboarding, manage critical escalations, and partner with sales to ensure customer retention and growth.
Responsible for the training and skill development of approximately 50 remote Customer Success Managers to ensure operational excellence across the client lifecycle. This includes designing onboarding paths, conducting continuous training on churn and upselling, and standardizing best practices through playbooks.
Lead and scale the Customer Success function across the entire customer journey from onboarding to long-term retention. Develop comprehensive CS strategies and manage the team to maximize customer adoption and satisfaction.
Provide fast and helpful customer support via chat and email while conducting live demos to convert users into paying customers. Focus on reducing churn through proactive outreach and collaborating with product teams to improve the platform based on user feedback.
Drive the adoption, retention, and growth of VMware Cloud Foundation (VCF) for customers in Ireland and the UK. Act as a trusted advisor to align technology investments with business objectives and ensure measurable value realization.
Provide coaching to clients on customer success strategies, onboarding, and relationship management while integrating AI tools into their workflow. Offer career guidance including resume reviews, interview preparation, and salary negotiation tailored to customer success roles.
Lead the global Customer Success organization across North America, EMEA, and APAC to drive adoption, retention, and growth of the eQMS platform. Partner with cross-functional leadership to refine the customer journey and scale high-performing teams using data and AI.
Support corporate customers through software deployments, migrations, and identity projects to maximize software investment value. Coordinate between internal teams and customer IT departments to ensure successful technology adoption and risk reduction.
Serve as a strategic partner to health systems to ensure the successful implementation and adoption of AI-powered clinical documentation solutions. Lead executive business reviews and collaborate cross-functionally to drive measurable business outcomes and product growth.
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Acts as a business partner to Account Managers by leading non-strategic selling activities and providing tailored solutions to corporate customers. Responsible for managing client issues and coordinating with internal departments to ensure customer satisfaction and drive sales.
Manage a portfolio of SMB customers to drive revenue growth through contract renewals, upsells, and cross-sells. Act as a cybersecurity advisor to ensure customer success, adoption, and long-term value realization.
Lead the implementation, usage, retention, and expansion of Public Safety customers while acting as a bridge between clients and technical teams. Manage approximately 20 accounts, conducting Quarterly Business Reviews and driving product adoption to ensure renewals.
Own enterprise customer accounts end-to-end to drive product adoption and deliver security outcomes. Act as a technical partner to manage integrations, resolve technical blockers, and align customer success with business objectives.
The role focuses on guiding customers through onboarding, conducting product training, and ensuring long-term success and value realization. It also involves identifying growth opportunities like upselling and collaborating with internal teams to integrate customer feedback into product development.
The role involves delivering high-quality consulting engagements and training on Verint solutions for customers in the CALA region. The goal is to drive customer adoption, satisfaction, and long-term success through virtual and in-person support.
Manage a portfolio of approximately 70 SMB accounts, overseeing the full customer lifecycle from onboarding to renewal and expansion. Act as the primary advocate for customers while coordinating with Product and Engineering teams to drive adoption and reduce churn.
Manage a portfolio of mid-market and enterprise accounts to maintain high retention and drive platform adoption. Act as the primary point of contact in Australia, conducting business reviews and collaborating with internal teams to improve the product.
Implement strategic customer success programs for key accounts to ensure solution adoption and lasting value. Act as the primary contact for strategic accounts, managing business reviews, success plans, and expansion opportunities.
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The Customer Success Manager will lead customer onboarding and act as a strategic advisor to ensure clients maximize value from the DexoryView platform. They are responsible for managing account health, driving renewals, and identifying upsell opportunities through data-driven insights.
Build and scale a comprehensive Customer Success organization covering onboarding, support, and enablement to drive retention and expansion. Define the overall customer strategy and manage key KPIs such as NRR, churn, and product adoption while maintaining close alignment with Sales and Product teams.
Own the full commercial lifecycle for institutional accounts, including renewals, expansions, and net-new onboarding. Act as a strategic advisor to C-level executives to drive product adoption and influence the product roadmap based on EMEA client feedback.
Own a portfolio of key accounts to drive adoption, retention, and revenue expansion. Build the Customer Success function from scratch, developing playbooks and managing the end-to-end customer journey.
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