Own the reporting, dashboards, and data-informed automation to provide visibility into customer health and growth opportunities. Design human+AI workflows to expand CSM capacity and improve operational efficiency across customer segments.
Remote Customer Success Jobs (1,817)
Search = customer success
Drive retention, renewals, and growth for a portfolio of high-impact enterprise clients by leading onboarding and implementation. Collaborate cross-functionally to refine CS playbooks and advocate for customer needs within the engineering roadmap.
Design and implement AI-powered automation and data pipelines to scale Customer Success operations. Analyze customer health and pipeline data to provide actionable business insights for the executive team.
Drive customer success and solution adoption for the Insurity Marine Suite by building strong relationships with P&C insurance stakeholders. Manage customer KPIs, identify upsell opportunities, and facilitate the delivery of medium-complexity product enhancements.
Manage a book of enterprise customers to drive product adoption, usage, and retention while acting as a strategic advisor. Collaborate with Sales to identify upsell opportunities and facilitate Executive Business Reviews to ensure customers meet their business objectives.
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The Senior Customer Success Engineer focuses on onboarding customers and increasing product adoption through technical programming and enablement. They collaborate with cross-functional teams to drive user engagement and identify expansion opportunities for the Dataiku platform.
Customer Success Manager, Multilingual (Brazilian Portuguese/Spanish/English)
Keeper Security
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Full Time
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5 Weeks Ago
Keeper Security
Manage a portfolio of SMB and Enterprise accounts to drive revenue growth through renewals, cross-sells, and upsells. Act as a cybersecurity advisor to ensure customer success, adoption, and value realization throughout the client lifecycle.
Build and scale the Customer Success function by hiring a team and defining the end-to-end customer journey. Drive retention and expansion metrics while acting as the voice of the customer to inform the product roadmap.
Serve as the primary point of contact for advertiser and agency accounts to drive ROI through data-driven recommendations and product expertise. Translate client requests into audience requirements and collaborate with internal teams to build and QA segments across various platforms.
Lead a customer success team to drive growth, retention, and maximize the adoption of online ordering and marketing platforms. Focus on reducing customer churn and increasing customer lifetime value through proactive monitoring and strategic relationship building.
Drive new business growth and manage strategic client relationships across LATAM by positioning integration and automation solutions. Manage the full sales cycle from prospecting and discovery to negotiation and account expansion.
Design and optimize the end-to-end customer support operating model, focusing on AI, automation, and scalability for a health and beauty eCommerce brand. Own revenue and retention goals by treating customer success as a sales discipline and managing global offshore teams.
Manage a portfolio of commercial customers to drive adoption, loyalty, and business outcomes through procurement best practices. Partner with product and engineering teams to translate customer needs into technical solutions while managing renewals to achieve target NRR.
Lead a team of Customer Success Managers to drive retention and expansion while transforming the function into an AI-powered revenue engine. Own the renewal forecast and GDR/NDR performance through outcome-led customer engagement and strategic save plays.
Manage and develop a portfolio of B2B enterprise customers to drive engagement and value. Collaborate with Product, Tech, and Design teams to share customer insights and improve the platform.
Own the end-to-end onboarding journey for new users to ensure they reach first-value quickly. Collaborate with product and cross-functional teams to identify friction points and improve the overall user experience.
The Customer Success Manager drives adoption, satisfaction, and retention for mid-market and enterprise customers through onboarding and proactive engagement. They act as the primary post-sales contact, monitoring account health and collaborating with internal teams to ensure business outcomes.
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Customer Success Associate II - MX
Rackspace Technology
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Full Time
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6 Weeks Ago
Rackspace Technology
The role involves supporting Customer Success Managers by managing inbound customer requests and routing workstreams to appropriate teams. The associate ensures fast resolution of technical and administrative needs while maintaining high customer satisfaction scores.
The role focuses on owning customer relationships throughout the lifecycle to drive adoption and value of digital products in the Higher Education sector. Key duties include leading end-to-end implementations, managing key digital accounts, and utilizing data to improve customer experience across the MEA region.
Design and execute a scaled customer success motion for over 100 mid-market school districts to drive retention and expansion. Build operational systems, including playbooks and health-score logic, to optimize customer health and platform adoption.
Customer Success Manager
Neptune Retail Solutions
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Full Time
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6 Weeks Ago
Neptune Retail Solutions
The Customer Success Manager coordinates the execution of non-digital incentive programs and serves as a consultant for CPG and retail marketers. They act as a liaison between sales, clients, and internal teams to ensure flawless project management and program optimization.
Collect and preprocess structured and unstructured data to build and evaluate machine learning models. Develop data visualizations and dashboards to communicate findings and support data-driven decision-making.
Assist in designing, building, and tuning AI conversation models for real-time coaching and virtual agents. Collaborate with cross-functional teams and customers to deliver AI solutions that meet business objectives across various verticals.
Customer Success Advocate - West Coast Region
Motorola Solutions
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Full Time
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6 Weeks Ago
Motorola Solutions
Manage a portfolio of critical customers to drive product adoption, workflow maturity, and long-term loyalty for hybrid-cloud portfolios. Act as a trusted advisor to align technology capabilities with customer strategic priorities and ensure measurable operational outcomes.
Act as the primary technical partner for post-sale customers, guiding them through onboarding, integration, and long-term adoption. Responsible for debugging production issues, writing sample code, and translating customer needs into actionable product improvements.
Lead the technology strategy and roadmap for GitLab's global post-sales organization, focusing on Customer Success, Support, and Community workflows. Manage the Zendesk ecosystem and integrate it with platforms like Salesforce and Gainsight to improve customer health visibility and operational efficiency.
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Act as a Subject-Matter Expert for Bitwarden services to guide and train users on product functionality. Resolve technical issues and handle billing and account management while collaborating with cross-functional teams.
Maintain and develop strategic relationships with Corporate and Enterprise clients to ensure value realization and high ROI. Oversee implementation processes to prevent delivery issues and grow the portfolio through active cross-selling and up-selling.
The role focuses on guiding customers through onboarding and product training to maximize adoption and value realization. You will partner with Customer Success Managers to track customer health and provide internal feedback to shape product development.
Customer Success Executive - Energy , Media and Telco
ServiceNow
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Full Time
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6 Weeks Ago
ServiceNow
Lead post-sales strategic activities for high-value accounts to accelerate customer success and ensure predictable renewals. Partner with C-level executives to drive business transformation and align ServiceNow offerings with customer goals.
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