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Manage a strategic book of enterprise customers to drive product adoption, customer health, and long-term value. Partner with cross-functional teams to align communication and iterate on playbooks for the evolving strategic customer segment.
Manage the full customer lifecycle for enterprise and OEM/Channel partners, focusing on onboarding, adoption, and retention. Act as a technical advisor to align Qumulo's cloud data platform with customer business goals and C-level objectives.
Serve as the primary point of contact for designated clients to ensure retention and growth through exceptional service and SaaS best practices. Collaborate cross-functionally to resolve system issues and identify opportunities for additional product adoption.
Manage the customer journey from onboarding to long-term partnership, focusing on maximizing customer success and product adoption. Analyze usage data to identify optimization potentials and collaborate with Sales, Marketing, and Product teams to improve the platform.
The Enterprise Customer Success Manager is responsible for driving account growth, ensuring client ROI, and mitigating churn through strategic relationship management. They will lead the end-to-end renewal process and synthesize client feedback to influence the product roadmap.
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Manage a portfolio of U.S. public sector accounts to drive adoption, retention, and growth of the GitLab DevSecOps platform. Act as a primary liaison between customers and internal teams to translate business outcomes into actionable technical objectives.
Manage the full customer lifecycle for a portfolio of global strategic accounts, acting as a trusted advisor to C-level stakeholders. Orchestrate cross-functional teams to drive product adoption, ensure retention, and identify expansion opportunities through AI-powered programs.
Act as a trusted advisor to enterprise leaders to maximize their investment in Backstory and achieve measurable business outcomes. Manage a $5M+ book of business focusing on customer retention, adoption, and growth through strategic success plans.
Manage a portfolio of large enterprise accounts to drive adoption, retention, and net revenue expansion. Partner with C-suite stakeholders to deliver measurable outcomes and collaborate with internal teams to influence the product roadmap.
The Customer Success Manager is responsible for maintaining strong client relationships to drive product adoption, retention, and growth. Key duties include conducting Quarterly Business Reviews, monitoring customer health, and acting as the voice of the customer to influence the product roadmap.
Act as a strategic partner for B2B clients to ensure legal compliance in health and occupational safety while driving growth through up-selling and cross-selling. Coordinate between internal medical and safety experts to ensure seamless service delivery and manage client onboarding and performance metrics.
Lead and mentor a team of Customer Success Managers to drive account health, software adoption, and customer retention across the EMEA region. Collaborate with cross-functional teams like Product and Engineering to align customer outcomes with GitLab's strategic goals.
Manage a portfolio of mid-market Credit Union accounts, overseeing both executive onboarding and long-term post-implementation success. Drive product adoption, deliver measurable business value through strategic reviews, and identify expansion opportunities to grow account ARR.
Manage a portfolio of enterprise SaaS customers to optimize their supply chain performance through data-driven insights. Guide customers through the entire lifecycle from onboarding to continuous optimization while collaborating with internal product teams.
Manage a portfolio of French and UK clients to drive platform adoption through onboarding and best-practice guidance. Own client retention and engagement while collaborating with Account Managers to identify expansion opportunities.
Manage and grow small to mid-tier healthcare practices using AI-driven engagement strategies and digital tools. Focus on driving product adoption, managing renewals, and identifying growth opportunities within a scaled portfolio.
The role focuses on building and maintaining a customer-obsessed Cloud Solution Partner program by conducting business reviews and optimizing cloud utilization. The manager acts as a liaison between customers and vendors to resolve complex requests and ensure a positive post-sales relationship.
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Manage a portfolio of enterprise-level customer accounts in Texas to ensure high satisfaction, product adoption, and retention. Act as the voice of the customer internally while collaborating with Sales, Product, and Finance teams to optimize the customer lifecycle.
Manage a portfolio of 30-50 mid-market accounts to drive adoption, retention, and expansion. Act as the primary post-sale contact to ensure customers achieve business outcomes and meet GRR/NRR targets.
Manage a portfolio of Smart Factory accounts to drive platform adoption, sustained ROI, and annual recurring revenue. Act as the primary post-go-live partner, coordinating between customers and internal technical teams to ensure operational success.
Act as the primary point of contact for clients to ensure exceptional care and high retention. Responsibilities include handling inquiries via email, text, and phone, managing onboarding, and updating CRM scripts.
Manage a portfolio of approximately 40 SMB and mid-market accounts to maximize platform adoption, ROI, and customer value. Focus on driving expansion through upselling, preventing churn, and providing field feedback to the product team.
Partner with mid-market customers to drive product adoption, deliver strategic guidance, and conduct partnership reviews. Collaborate cross-functionally to advocate for customer needs and ensure long-term value realization.
Manage and grow relationships with medium to large commercial insurance carriers as the primary point of contact. Collaborate with internal teams to drive product adoption, monitor customer KPIs, and manage enhancements to ensure customer satisfaction and retention.
Manage and grow relationships with medium to large commercial insurance carriers as the primary point of contact. Act as a liaison between customers and internal teams to drive product adoption, monitor KPIs, and execute retention strategies.
The Customer Success Manager ensures clients optimize their use of AI-powered compliance tools through onboarding, training, and ongoing support. They act as a trusted advisor between clients and the product team while managing custom client projects and administrative duties.
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Manage the full lifecycle of strategic enterprise customers in the DACH region to ensure adoption and measurable business outcomes. Proactively identify account risks and coordinate internal resources to drive resolution and maximize ROI.
Manage a portfolio of 60-75 mid-market accounts focusing on onboarding, product adoption, and renewals. Collaborate with product and engineering teams to integrate customer feedback into new features while utilizing AI tools to optimize workflows.
Own end-to-end technical relationships with enterprise customers to drive ROI and product adoption. Lead technical onboarding, integration projects, and serve as the internal voice of the customer for Product and Engineering teams.
Act as the primary point of contact for clients to ensure exceptional care and high retention rates. Manage client inquiries via email, text, and phone while handling escalations and supporting onboarding processes.
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