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Lead ServiceNow initiatives focusing on ITSM workflows and translate functional requirements into scalable solutions. Analyze current Service Desk operations to define future-state processes and maintain continuous engagement with stakeholders to ensure efficient adoption.
The Inside Sales Support Representative supports Outside Sales partners by managing account portfolios, providing consultative service, and ensuring accurate project execution. They are responsible for end-to-end project administration, including quoting, issue resolution, and post-sale follow-up to drive repeat business.
The Product Support Specialist will manage product trials, conversions, and clinical implementations while collaborating with sales teams to meet customer objectives. They are responsible for maintaining customer relationships, monitoring project progress, and ensuring timely resolution of issues.
The Business Development Lead is responsible for identifying, qualifying, and developing federal contract opportunities within the Mission Support business line. This role manages the opportunity pipeline, builds relationships with federal customers, and collaborates with capture and proposal teams to secure new business.
The role involves managing customer inquiries via email, phone, and CRM while analyzing reports to resolve complex issues. You will collaborate with internal and external partners to ensure service level agreements are met and grievances are addressed.
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Provide technical support and investigate complex security issues while acting as the voice of the customer for the Wirespeed team. Collaborate with internal engineering and product teams to resolve incidents and improve security outcomes through actionable feedback.
You will handle a high volume of inbound customer inquiries to provide expert technical support and customized product solutions. Additionally, you will conduct discovery conversations to identify customer needs and pivot to outbound sales efforts to meet individual targets.
Manage complex customer issues from intake through resolution, including technical investigation and cross-functional escalation. Participate in global on-call rotations and coordinate high-severity incidents across engineering and product teams.
The Client Support Specialist manages the revenue cycle process by performing insurance verifications, claim scrubbing, and investigating claim denials. They also maintain accounts receivable through follow-up calls and prepare necessary documentation for prior authorizations.
Lead ServiceNow initiatives focused on ITSM workflows while engaging with stakeholders to translate functional requirements into scalable solutions. Design and enhance ServiceNow applications to improve support experiences and maintain operational documentation aligned with ITIL best practices.
The Care Management Support Assistant provides non-clinical administrative support to assess and evaluate member needs. They facilitate interaction with wellness resources and perform moderately complex operational tasks under minimal direction.
The specialist serves as a subject matter expert for the Nlyte application suite, managing complex customer issues and system integrations. They are also responsible for developing and implementing training programs for internal teams and high-profile clients.
The Senior Analyst provides analytical insight and operational support for Front-End operations by monitoring key performance indicators and reporting on therapy-level performance. They also drive process improvements and serve as a central point of contact for cross-functional projects to enhance patient experience.
The specialist serves as the primary point of contact for members, managing inbound and outbound communications via phone, email, and text. They are responsible for documenting interactions, managing customer cases, and ensuring timely resolution of inquiries.
The specialist serves as the primary point of contact for members, managing inbound and outbound communications via phone, email, and text. They are responsible for documenting interactions, managing customer cases, and ensuring timely resolution of inquiries.
The representative will assist with daily workflow support and communicate with clients regarding routine requests. They are also responsible for organizing client information and coordinating with team members to ensure a positive client experience.
The Intellectual Property Technical Specialist will conduct patent searches and assess the patentability of complex computer science and engineering inventions. They will collaborate with inventors and the Office of General Counsel to prepare patent applications and manage responses to USPTO actions.
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The Sleep Support Specialist optimizes Inspire UAS therapy outcomes by providing clinical expertise, training customers on programming systems, and troubleshooting titration studies. The role involves both on-site and remote support for healthcare professionals and patients to ensure the success of the medical device therapy.
Provide technical support and resolution analysis for business customers via phone, email, and online requests. Ensure product quality issues are tracked and communicated effectively to internal engineering and sales teams.
Coordinate routine team requests, monitor assigned tasks and follow-ups, and organize information for internal use. Support virtual communications, route requested items appropriately, and provide general coordination support to the remote team.
The Product Support Analyst will resolve complex production issues, including application, configuration, and integration problems within SaaS environments. They will manage customer support queues, perform root cause analysis, and collaborate with technical teams to ensure effective incident resolution.
The Product Support Analyst manages customer support cases, diagnoses functional issues, and ensures best practice adoption for Ellucian's SaaS platform. They act as a primary point of contact to resolve client inquiries while collaborating cross-functionally to maintain high service quality.
The Platform Support Engineer serves as the primary responder for production incidents and service requests, ensuring system stability and performance. They manage incident triage, monitor system health, and collaborate with technical teams to resolve issues while maintaining clear communication with stakeholders.
The IT Support Specialist II serves as the primary point of contact for end-user technology support, independently resolving technical issues across Microsoft 365 and endpoint environments. They are responsible for maintaining technology standards, documenting incidents, and ensuring a secure and productive digital workplace for a remote workforce.
Lead client success and support operations, building strong client relationships and improving satisfaction, retention, and service delivery. Oversee support staff, resolve escalated concerns, develop onboarding and support processes, and collaborate with sales and operations to identify growth opportunities.
Lead and coach a team of Technical Support Account Managers while directly managing technical support for a portfolio of strategic enterprise clients. Own complex escalations, monitor team performance, and collaborate across departments to improve customer outcomes, product quality, and account growth.
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Maintain client case lists, distribute incoming mail, download and save court filings, and process vendor invoices and expense reimbursements. Communicate professionally while handling confidential legal support assignments and completing ad hoc PDF bookmarking and OCR projects.
The Technical Support Specialist will resolve client support cases via multiple channels while serving as a subject matter expert on platform functionality and integrations. They will also partner with internal teams to troubleshoot complex issues, maintain documentation, and contribute to product improvements.
Provide L2/L3 support for production applications, monitor alerts and production streams, troubleshoot issues, and apply code fixes or patches as needed. Manage software upgrades for certification, packaging, and deployment, while supporting business partners, ensuring process compliance, and escalating issues appropriately.
Manage customer field support and authorized service agents across the assigned region, resolving complaints and technical issues while maintaining strong customer relationships. Deliver product training, develop technical materials, collaborate with engineering and operations to improve product reliability and quality, and provide support reports and service analysis.
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