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Provide administrative and operational support to the Sales team, including managing leads and accounts, processing orders, responding to customer inquiries, and coordinating follow-ups. Prepare sales reports and documentation, support revenue opportunities, and coordinate with internal teams to ensure accurate, timely service and smooth sales operations.
Respond to patient inquiries about onboarding, billing, insurance coverage, remote monitoring, and devices through chat, email, and internal messaging, explaining complex topics clearly and empathetically. Document interactions, manage follow-ups and escalations, troubleshoot issues, and coordinate with internal teams to ensure accurate, consistent, and timely support.
Provide customer-facing technical support for the SaaS platform, troubleshoot issues, manage Zendesk workflows and service metrics, and coordinate bug resolution and product improvements with Product and Engineering. Develop support documentation and training materials, assist with demonstrations and onboarding, and partner with Sales and Customer Success to improve adoption, satisfaction, and retention.
Execute end-to-end trade support for Bonds, Term Loans, and Repo transactions, including booking, confirmation, settlement preparation, reconciliations, and post-settlement investigations. Monitor exceptions and controls, escalate risks and delays, support regulatory and audit requirements, and contribute to process standardization and automation.
Resolve technical issues and data inquiries for external users and internal teams, using SQL and API products to investigate problems and help customers use complex datasets and applications effectively. Document and resolve support requests within the CRM, meet service-level agreements, communicate product feedback, and collaborate with Product Management, Customer Success, and teammates to improve support and user experience.
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Handle network and firewall incidents and requests, configure and support firewalls, switches, access points, and VPN connections, and diagnose network issues with customers. Document configurations and solutions, support the service desk on specialist topics, and collaborate with experienced engineers on complex issues and projects.
Manage customer inquiries across phone, email, and chat; own support tickets through resolution while meeting service and customer satisfaction targets. Troubleshoot platform, accounting, and workflow issues, document solutions, educate customers, and collaborate with internal teams to improve support processes and product quality.
Own Tier 3 escalations by analyzing diagnostic data, identifying root causes, and coordinating complex hardware and software issue resolution with customers and internal teams. Develop diagnostic tools and processes, document resolutions, and collaborate with Engineering and cross-functional teams to improve product reliability and support operations.
Provide L2/L3 production support across Workday Financial Management, resolving issues and supporting enhancements across financial accounting, settlements, customer accounts, projects, grants, assets, reporting, and integrations. Manage security and stakeholder engagement while improving financial processes, reconciliations, month-end close, and audit support.
Handle inbound and outbound support calls, create and process tickets, and troubleshoot customer building automation and facilities issues remotely. Analyze HVAC, refrigeration, and lighting system data, coordinate on-site third-party support, and report recommendations to improve energy use and asset efficiency.
Respond to customer inquiries across phone, voicemail, chat, email, and web channels, aiming to resolve issues on first contact. Gather case information, analyze and document troubleshooting steps, communicate progress, meet service-level agreements, and escalate issues when needed.
Support the ISRM AI cross-functional team by helping develop responsible AI policies, identify workload-reduction opportunities, and deliver or coordinate staff training. Track progress toward team goals and conduct organizational studies, data collection, and process reviews to support AI adoption and modernization.
Investigate and resolve complex customer issues involving Kong's API Gateway and AI Gateway products through collaborative troubleshooting in enterprise environments. Create customer knowledge resources, provide product and engineering feedback, collaborate with customer-facing teams, and mentor colleagues while improving support processes.
Build and lead Nielsen Customer Support’s knowledge program, owning the strategy, governance, quality, coverage, and effectiveness of customer-facing and internal content. Establish and mature KCS practices, coach support teams, improve self-service content, and use data and feedback to drive continuous improvement.
The Peer Support Specialist provides peer-based support to individuals navigating care transitions by using lived experience to build trust and promote engagement. They also facilitate group activities and connect individuals to community resources to promote recovery and independence.
Provide first-line customer support by phone and email, manage cases, and configure AlphaController to meet each dealership’s needs. Analyze software issues and dependencies, manually test releases, and coordinate with integration partners and internal developers to resolve defects.
Provide first-line customer support by phone and email, configure AlphaController to meet customer needs, and manage support cases. Analyze software dependencies and errors, manually test releases, and coordinate with integration partners and internal developers to resolve issues.
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Lead daily operations for a team of Member Support Agents and Senior Member Support Agents, including prioritizing work, managing staffing and schedules, handling escalations, and monitoring performance and quality. Manage and develop direct reports through regular coaching and performance reviews, while identifying operational improvements and fostering a collaborative team culture.
Support UMR CARE members and their families in navigating the health care system through education, outreach, care coordination, referrals, and assistance with adverse determinations and appeals. Conduct pre-admission counseling and discharge-planning outreach, participate in treatment-plan discussions, and maintain complete documentation and activity tracking.
Provide first-line technical support to customers by diagnosing software, hardware, installation, and configuration issues, answering product and postal requirements questions, and documenting resolutions. Escalate and coordinate complex issues with internal teams, maintain support resources, and build customer relationships while identifying product improvements and additional solutions.
Resolve complex customer inquiries and store operational issues, serving as a liaison between store teams and corporate partners. Identify recurring issues and process improvements, and maintain procedures, job aids, and communications that support consistent operations across stores.
Resolve customer account, billing, subscription, and technical issues across web and mobile platforms while meeting SLAs and escalating concerns when appropriate. Analyze support trends, collaborate with internal teams, and maintain SOPs and knowledge-base content to improve customer experience and operational efficiency.
Analyze business practices and requests, review and approve pricing, applicant files, leases, screening exceptions, ledger corrections, and deposit refunds. Coordinate with revenue management, Entrata support, property managers, and other business owners to make decisions in line with operational guidelines.
Respond to customer inquiries across phone, voicemail, chat, email, and web channels, aiming to resolve issues on first contact. Gather information, troubleshoot and document cases, communicate progress, meet service-level agreements, and escalate issues when needed.
Own complex customer issues from intake through verified resolution, using logs, APIs, SQL, observability tools, and other diagnostics to investigate, mitigate, and communicate findings. Coordinate critical incidents and escalations, execute approved production changes, and turn resolved issues into reusable documentation and process improvements.
Investigate and resolve escalated customer issues across the SaaS platform, integrations, identity, connectivity, and performance, documenting incidents and communicating updates through resolution. Use approved AI and diagnostic tools to improve troubleshooting and reporting, while collaborating with Engineering, Product, Professional Services, and Customer Success to validate fixes and improve support operations.
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You will investigate and resolve advanced customer issues related to the Supabase platform, including Postgres, Auth, and Edge Functions. Additionally, you will provide proactive advice to optimize workloads and collaborate with engineering to improve product quality.
Participate in a training program and assist with calculating child support obligations, reviewing support orders, resolving customer issues, and gathering case information. Support the establishment, modification, and enforcement of court orders while coordinating with customers, state agencies, legal partners, and other jurisdictions.
The role involves maintaining and improving the organization's network and core infrastructure while providing high-quality technical support to internal users. Responsibilities include managing LAN/WAN environments, Cato Cloud security, VMware virtualization, and Tier 2/3 desktop support.
Lead and develop a Level 3 technical support team while directing advanced troubleshooting, escalations, incident management, root cause analysis, and sustainable resolution of complex customer and production issues. Improve service reliability and support operations through corrective actions, process standardization, knowledge management, data-driven improvements, and the use of automation, AI, and monitoring tools.
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