Serve as the first point of contact for members by handling inbound and outbound communications via phone, text, and email. Manage and document customer cases within company systems to ensure timely resolution and a positive experience.
Remote Support Specialist Jobs (4,747)
Search = support
Serve as the primary point of contact for members by handling inbound and outbound communications via phone, text, and email. Manage and document customer cases within company systems to ensure timely resolution and a positive experience.
Serve as the first point of contact for members by handling inbound and outbound communications via phone, text, and email. Manage and document customer cases accurately while resolving routine issues and escalating complex concerns to appropriate teams.
Handle online booking tool queries and service issues while investigating root causes to develop improvement opportunities. Ensure timely resolution of customer correspondence and maintain positive working relationships through professional communication.
Provide technical support and troubleshooting for the Advarra product suite via email, chat, and ticketing systems. Act as a liaison between customers and product teams to advocate for software enhancements and resolve complex issues.
New "support" jobs delivered to your inbox
We'll notify you when new positions matching this search are posted
Manage and mentor multiple globally distributed technical support teams to provide enterprise-level post-sales support. Drive operational excellence by meeting KPIs and SLAs while fostering a high-performance culture of customer excellence.
Provide professional support to customers via live chat and email across multiple iGaming brands. Handle approximately 70 cases per shift while collaborating with internal teams to resolve issues and improve customer experience.
Minijob als Recruiting Support (m/w/d) 10 Stunden die Woche
A-LEVEL
·
Part Time
·
17 hours ago
A-LEVEL
Support the recruiting process by accompanying intro and skill calls and documenting feedback in the ATS. Manage candidate communication, coordinate appointments, and maintain candidate pipelines.
Serve as the primary technical contact for enterprise customers to resolve critical technical issues and ensure successful platform adoption. Collaborate with R&D and product teams to diagnose product bugs and advocate for customer-driven platform improvements.
Handle incoming customer inquiries via various channels and resolve user demands within established SLAs. Maintain product expertise and log all interaction details into call management systems.
Monitor and support AI IaaS infrastructure, focusing on GPU servers, storage, and InfiniBand networking. Manage the full lifecycle of bare metal nodes including provisioning, validation, and first-level troubleshooting of hardware and Kubernetes platforms.
Provide L1/L2 support for hosting products and manage virtual and dedicated servers. Develop automation tools and scripts to streamline support processes and resolve technical escalations.
The Product Support Specialist provides technical design assistance and creates bills of materials for customer solutions. They are responsible for quoting, sizing, and architecting hardware and software configurations to drive sales.
The role provides central support for sales and project delivery by coordinating order handovers and updating project schedules. It also involves producing quotes for door packages and assisting the estimating team with documentation.
Administer and support enterprise network infrastructure, focusing on Layer 2/3 environments and TCP/IP connectivity. Diagnose and resolve network performance issues using packet capture tools and support SDN solutions like Azure VNET.
Customer Support Representative (Remote)
The Good & the Beautiful
·
Full Time
·
22 hours ago
The Good & the Beautiful
Respond to customer emails and manage social media interactions. Handle administrative tasks such as processing refunds and vendor orders while maintaining product knowledge.
The role involves providing first-line technical support via email and screen shares to resolve complex customer issues. It also requires collaborating with Product and Engineering teams to improve platform functionality based on customer feedback.
New "support" jobs delivered to your inbox
We'll notify you when new positions matching this search are posted
Resolve complex technical issues and support the launch of products and features by collaborating with engineering and business operations. Provide leadership during incident calls and develop training documentation to improve system reliability and stability.
Customer Support Supervisor (CDMX)
Felix Technologies, Inc.
·
Full Time
·
23 hours ago
Felix Technologies, Inc.
Lead and coach a team of 10-15 Customer Support Specialists to ensure high-quality service and operational excellence. Collaborate cross-functionally to optimize customer journeys and implement data-driven improvements to resolve operational bottlenecks.
Customer Support Supervisor (Guadalajara)
Felix Technologies, Inc.
·
Full Time
·
23 hours ago
Felix Technologies, Inc.
Lead and coach a team of 10-15 Customer Support Specialists to ensure operational excellence and high service quality. Analyze key metrics to identify bottlenecks and collaborate cross-functionally to optimize customer journeys.
The role involves maintaining digital menus, managing QR code trackers, and coordinating the print production of marketing materials. The specialist will support operational workflows for hotel partners across the US and Singapore markets.
Act as a subject matter expert for Twilio's APIs and SDKs to resolve complex technical issues for customers and partners. Collaborate with Product and Engineering teams to report bugs and improve product functionality based on customer feedback.
Director, Patient Support Program Operations
Praxis Precision Medicines, Inc.
·
Full Time
·
Yesterday
Praxis Precision Medicines, Inc.
Operationalize the Relutrigine Patient Support Program and stand up the internal HUB ahead of commercial launch. Lead day-to-day HUB execution, including case management, CRM integration, and cross-functional alignment to ensure seamless patient access.
Resolve Tier 2 complex technical customer issues across chat and email while managing CRM and API troubleshooting. Collaborate with product and engineering teams to provide feedback and mentor junior support agents.
The coordinator manages client requests and coordinates service-related tasks to ensure smooth operational workflows. They are responsible for tracking progress, maintaining digital records, and ensuring clear communication between clients and team members.
The agent manages room inventory and daily assignments to ensure optimal operations across assigned properties. They coordinate with front office, housekeeping, and sales teams to handle VIP arrivals and group room blocks.
New "support" jobs delivered to your inbox
We'll notify you when new positions matching this search are posted
Medical Virtual Assistant – Insurance & Billing Support
Virtual Rockstar
·
Full Time
·
Yesterday
Virtual Rockstar
The role focuses on verifying patient insurance coverage, obtaining pre-authorizations, and managing billing support to ensure seamless clinic operations. Additionally, the assistant handles patient inquiries and manages accounts receivable to resolve billing discrepancies.
Provide professional support to merchants regarding payment processing, account updates, and pricing models via phone, email, and chat. Investigate and resolve payment-related issues and collaborate cross-functionally to manage complex escalations.
Provide Tier 2 support for Zscaler ZIA and ZPA incidents, focusing on traffic forwarding, authentication, and policy enforcement. Manage incident tickets, perform root cause analysis for high-severity issues, and maintain technical documentation.
Support the end-to-end Market Development Funds (MDF) lifecycle, including allocation, approvals, and reimbursement. Develop performance dashboards and collaborate with sales managers to ensure data integrity and process optimization.
Automatically Apply to Support Jobs
Stop the endless job search. Our AI finds and applies to the best jobs for you.
Browse Jobs by Role
Remote Data Analyst Jobs
Remote Management Consultant Jobs
Remote Account Executive Jobs
Remote Call Center Representative Jobs
Remote Graphic Designer Jobs
Remote Social Media Manager Jobs
Remote Proofreader Jobs
Remote Program Manager Jobs
Remote Video Editor Jobs
Remote Translator Jobs
Remote Technical Writer Jobs
Remote Customer Success Manager Jobs
Remote Software Engineer Jobs
Remote Content Creator Jobs
Remote Chief of Staff Jobs
