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The Online Chat Representative will respond to customer inquiries and provide accurate information to resolve basic concerns. They are responsible for documenting interactions and maintaining a professional tone while assisting with account and service questions.
INSPYR Solutions is a technology and staffing solutions company that connects skilled professionals with career opportunities across a range of industries. The company supports organizations with talent acquisition, workforce solutions, and specialized staffing services while helping professionals find flexible career opportunities.
Online Chat Representative
We are seeking a friendly and reliable Online Chat Representative to provide customer support through online chat. The ideal candidate will respond to customer inquiries, provide accurate information, resolve basic concerns, and ensure a positive customer experience.
Responsibilities
Respond to customer questions through online chat.
Provide clear and helpful information.
Assist with basic account and service inquiries.
Document customer interactions accurately.
Escalate complex issues when necessary.
Maintain a professional and friendly tone.
Requirements
Strong written communication skills.
Basic computer and typing skills.
Ability to multitask and stay organized.
Reliable internet connection and a quiet workspace.
Previous customer service experience is helpful but not required.
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