Act as the primary point of contact for customers via chat, email, and phone to resolve software issues and provide platform training. Collaborate with product and success teams to improve documentation and enhance the overall user experience.
Remote Support Specialist Jobs (4,747)
Search = support
Lead the customer support organization by transitioning from reactive ticket resolution to a proactive, automated support system. Manage people leadership for CSR and CSS agents while collaborating cross-functionally with Product, Engineering, and Compliance teams.
Referral Support Specialist
Oregon Health & Science University
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Full Time
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Yesterday
Oregon Health & Science University
Perform pre-processing and intake support for referred patient care requests by validating documentation and indexing data. Coordinate with referring offices to resolve missing information and ensure timely access to care.
Serve as the first point of contact for technical support requests, triaging and resolving hardware, software, and networking issues within SLA windows. Manage user accounts, document resolutions in PSA systems, and escalate complex issues to senior engineers.
Field Airborne Support Team AMT V A&P (Avionics)
Gulfstream Aerospace Corporation
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Full Time
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Yesterday
Gulfstream Aerospace Corporation
Perform technical maintenance, repair, and modification of key aircraft components on AOG aircraft during road trips. Act as the primary point of contact for customers to coordinate schedules and return-to-service expectations.
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Provide administrative and operational support to the Yield Support team by handling data entry, report generation, and general inquiries. Ensure vendor compliance with regulatory standards and maintain high accuracy in claims submittals and data management.
Act as a liaison between Labcorp, customers, and patients to resolve service requests via phone and internet. Responsibilities include managing test results, maintaining CRM data, and ensuring HIPAA compliance.
Supply Chain Operations Support Specialist
Mass General Brigham
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Full Time
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Yesterday
Mass General Brigham
Acts as the primary point of contact for the Procure to Pay process, handling high-volume customer inquiries via call center operations. Responsible for processing financial transactions, analyzing customer data, and recommending efficiency improvements to management.
Provide technical support to store, pharmacy, and clinic employees by diagnosing and resolving hardware and software issues. Manage live troubleshooting calls and document incidents within a case tracking system to ensure timely resolution.
Provide virtual enrollment and retention assistance to workers by educating them on core and voluntary benefit products. Deliver technical support for enrollment platforms and maintain performance metrics through quality assurance and documentation.
Nutrition Support Dietitian - Remote West
Option Care Health
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Full Time
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Yesterday
Option Care Health
Develop and implement clinical and operational strategies for home nutrition support programs, specifically for enteral and parenteral nutrition patients. Provide daily clinical support, conduct nutrition assessments, and collaborate with sales teams to maximize program effectiveness.
Develop and implement clinical and operational strategies for home nutrition support programs, specifically focusing on parenteral and enteral nutrition. Provide daily clinical support, conduct patient assessments, and collaborate with sales teams to expand market penetration.
Senior Systems Support Engineer (Advanced English) - CL
Referrals Only
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Full Time
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Yesterday
Referrals Only
Ensure the operational efficiency, stability, and availability of complex application systems through incident management and monitoring. Use DevOps practices and continuous delivery to deploy high-quality software and mentor junior peers.
Lead a global 24/7 two-tiered technical support organization and own the full function from SLA governance to tooling strategy. Act as a strategic partner to Engineering and Product teams to translate client feedback into actionable product improvements using AI-native operations.
Provider Support Line Specialist (Full-time Remote, North Carolina Based)
Alliance Health
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Full Time
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Yesterday
Alliance Health
The specialist manages the Provider Network Helpdesk by answering inquiries regarding enrollment, billing, and technology troubleshooting. They also maintain departmental resources, including provider listings and insurance tracking databases.
Lead the end-to-end delivery of ML initiatives to advance automated customer support through generative AI and conversational agents. Partner with cross-functional leaders to define ML roadmaps and drive R&D for next-generation chatbot architectures.
Serve as the first line of triage for Salesforce and GTM system requests, handling user management and minor configuration tasks. Coordinate escalations to the Business Systems team and maintain internal process documentation.
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Support stop loss marketing strategies by analyzing client data and coordinating between carriers and the sales team. Manage workflows and network reporting requests to ensure timely and accurate execution of operations.
Supervisor, Administrative Support
Allied Benefit Systems
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Full Time
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Yesterday
Allied Benefit Systems
Oversees the daily operations of the Administrative Support Team, including claims intake, data entry, and correspondence. Responsible for monitoring productivity, documenting workflows, and developing staff through coaching and performance appraisals.
Diagnose and resolve complex technical issues related to system integrations, APIs, and product functionality for APAC customers. Collaborate with Engineering to report bugs and contribute to the internal knowledge base and documentation.
The analyst provides day-to-day support, configuration, and optimization of clinical and pharmacy applications for Home Infusion business. They act as a liaison between stakeholders and vendors to ensure system stability and resolve data quality issues.
Bilingual Customer Service & Technical Support Representative (Spanish/English) Remote /Plainview, NY area or Ocala, Fl area
AV Staffing Solutions
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Full Time
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Yesterday
AV Staffing Solutions
Provide bilingual customer service and Level 1-2 technical support via phone and chat. Troubleshoot connectivity issues and document interactions using CRM tools while escalating complex cases.
The Support Coordinator assists care managers with non-clinical activities, including managing authorizations, creating cases, and performing member outreach. They are responsible for coordinating care, scheduling appointments, and ensuring accurate documentation in compliance with HIPAA regulations.
Act as the first point of contact for US-based clinical teams to triage and resolve support tickets via a helpdesk platform. Collaborate with the UK team to ensure consistent support quality and identify platform improvement patterns.
Drive strategic and operational programs to improve customer and agent experiences within the Customer Experience organization. Partner cross-functionally to operationalize ambiguous initiatives and create scalable workflows and systems.
Senior Systems Support Engineer (Advanced English) - BR
Referrals Only
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Full Time
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Yesterday
Referrals Only
Ensure the operational efficiency, stability, and availability of complex application systems through incident management and DevOps practices. Act as a mentor to junior peers while utilizing monitoring tools to identify root causes and implement corrective actions.
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Provide real-time, high-volume member support via phone, email, and messaging to resolve scheduling, medication, and technical issues. Manage case queues and coordinate with clinical teams and pharmacy partners to ensure seamless member care.
Senior Systems Support Engineer (Advanced English) - EC
Referrals Only
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Full Time
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Yesterday
Referrals Only
Ensure the operational efficiency, stability, and availability of complex application systems through incident management and monitoring. Use DevOps practices and continuous delivery to deploy high-quality software and mentor junior peers.
Senior Systems Support Engineer (Advanced English) - PE
Referrals Only
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Full Time
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Yesterday
Referrals Only
Ensure the operational efficiency, stability, and availability of complex application systems through incident management and monitoring. Use DevOps tools and continuous delivery practices to deploy software and mentor junior peers.
Child Support Account Resolution Manager
State of Illinois
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Full Time
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Yesterday
State of Illinois
Plans, directs, and evaluates the activities of the Account Resolution Unit (ARU) for Child Support Services. This role involves implementing policies, drafting complex reports, and providing statewide procedural guidance as a working supervisor.
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