Provide first-level technical and functional support for EHR and billing software to healthcare clients. Handle inbound calls, document issues in the CRM, and collaborate with teams to resolve complex technical problems.
Remote Support Specialist Jobs (4,743)
Search = support
Provide high-level support to educators by coaching agents, handling real-time escalations, and managing course builds. Proactively engage with at-risk adoptions and lead instructor onboarding sessions to ensure courseware functionality.
Triage, troubleshoot, and resolve production issues for internal systems including WMS and ERP platforms. Develop clean, maintainable code to improve software scalability and create procedural guides for end-users.
Assist clients remotely with travel planning, booking, and trip-related updates via phone, email, and messaging. Manage reservations and resolve inquiries to ensure high customer satisfaction.
Provide technical support and troubleshooting for LIMS and Cloud-based Data Analytics platforms. Analyze research requests to write manifests for Cloud pipelines and document solutions for future problem resolution.
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Oversees a team of 20-30 Technical Support Specialists providing support for Sterile Processing Workflow software. Manages escalations, coordinates 24/7 staffing, and ensures project and incident resolution meets customer SLAs.
Customer Technical Support Specialist III (Western US)
STERIS Corporation
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Full Time
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9 hours ago
STERIS Corporation
Provide expert Tier 3 technical support for sterile processing and connectivity software, including complex troubleshooting and source code analysis. Coordinate a team of Tier 1 and 2 specialists while managing software implementations, upgrades, and custom data reporting.
Customer Technical Support Specialist III (Eastern US)
STERIS Corporation
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Full Time
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9 hours ago
STERIS Corporation
Provide expert Tier 3 technical support for sterile processing and connectivity software, including complex troubleshooting of logs, source code, and databases. Coordinate a small team of Tier 1 and 2 specialists while managing software implementations and custom data requests.
The Senior Clinical Support Specialist manages clinical trial site relationships, recruitment, and enrollment while providing expert procedural support for aortic disease cases. They also mentor the clinical support team and ensure strict adherence to study protocols and regulatory guidelines.
Troubleshoot and diagnose technical issues for enterprise customers and manage the incident process for outages. Collaborate with Product and Engineering teams to resolve tickets and contribute to the internal knowledge base.
Respond to customer inquiries via telephone, email, and chat in German while resolving issues according to company protocols. Document all interactions in the support system and escalate complex cases to senior personnel.
Remote Technical Support Agent | Smart Home Technology
Resolv.Global
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Full Time
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9 hours ago
Resolv.Global
Handle inbound technical support calls and emails to help residents troubleshoot smart home devices. Log all interactions in CRM software and guide users through connectivity and setup solutions.
Provide tier 2 technical and operational support for Treasury Management software and systems, including installation, configuration, and troubleshooting. Partner with sales officers for product demonstrations and guide clients on data security policies and risk assessments.
The analyst is responsible for managing the end-to-end purchase request and invoice process for Enterprise Technology Business Management Operations. Key duties include reviewing requests for accuracy, tracking workflows in procurement tools, and ensuring adherence to SLAs and KPIs.
Act as the first point of contact for enterprise customers to triage and resolve application issues. Coordinate with internal engineering teams to drive timely resolutions and maintain accurate support records.
The role involves designing, implementing, and maintaining secure, high-availability cloud database systems. It also requires establishing security controls and monitoring policies to ensure data integrity and system reliability.
The role involves partnering with technology teams to ensure system integration, identify enhancements, and resolve complex application issues. It also requires managing risks, vulnerabilities, and providing technical leadership to lower-level analysts.
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Customer Support Executive (3PM - 12AM Vietnam Time)
Clearer.io
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Full Time
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10 hours ago
Clearer.io
Provide expert assistance to customers via live chat, managing inquiries from initial contact through to problem diagnosis and resolution. Collaborate with product specialists and developers by logging support tickets and updating support center articles.
Provide advanced administrative and operational support to leaders and departments, ensuring smooth executive-level workflows. Key tasks include processing account terminations, managing fire inspection reports, and handling customer contracts and riders.
Act as the frontline ambassador providing empathetic support via chat, phone, and email to resolve member technical issues and account questions. Ensure high member satisfaction and SLA adherence while documenting all interactions in ZenDesk.
Manage customer communications and provide technical troubleshooting via phone, email, and chat for assigned accounts. Act as a liaison between customers and internal engineering or product teams to resolve issues and track enhancements.
Provide high-level escalation support for Zero Trust security products to resolve complex technical issues. Collaborate with R&D and Product Management to prioritize software fixes and serve as a technical SME for internal and external stakeholders.
Provide expert technical support and troubleshooting for the ProjectWise platform via various communication channels. Act as a liaison between end-users and development teams to resolve bugs and drive software improvements.
Handle online booking tool queries and service issues while providing resolutions within agreed service levels. Investigate root causes of issues and develop improvement opportunities to enhance customer satisfaction.
Full Stack Software Engineer - QA Support Engineer
Logistics Management Institute
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Full Time
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11 hours ago
Logistics Management Institute
Develop and maintain full-stack web applications using Angular and .NET while performing comprehensive QA testing. Act as a technical liaison to gather requirements and provide product demonstrations to customers and stakeholders.
Provide exceptional support to customers via chat, email, and phone while managing inquiries and resolving issues to prevent escalation. Collaborate with internal teams and third-party providers to handle payments, KYC procedures, and account bonuses.
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Perform in-depth diagnostics and troubleshooting for Transport Network and Asset software to resolve application issues. Provide high-quality technical support via web portals, email, and phone while documenting resolutions in case management systems.
Korean (ko-KR) Creative UI & Marketing & Support Linguist - Based in US Timezone
Welo Global
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Full Time
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12 hours ago
Welo Global
Translate and copy-edit English content into Korean across UI, marketing, support, and legal domains. Ensure linguistic accuracy and brand voice consistency for high-visibility global products.
Deal Support Specialist Cyber Security - German speaking
Deutsche Telekom IT Solutions
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Full Time
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12 hours ago
Deutsche Telekom IT Solutions
Manage sales opportunities and leads within Salesforce and support the sales lifecycle through commercial calculations and pricing. Coordinate bid activities, tender portals, and internal documentation to ensure accurate deal processing.
Act as the first point of contact for members by handling inbound and outbound calls, emails, and texts. Manage and document customer cases within company systems to ensure timely resolution and a positive experience.
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