Own the end-to-end resolution of Tier 2+ technical escalations, diagnosing complex API and JavaScript issues without relying on engineering. Build systemic leverage by creating runbooks and documentation to move resolutions back to Tier 1 support.
Remote Support Specialist Jobs (4,599)
Search = support
Technical Customer Support Specialist - Work from Home Opportunity
Teleperformance
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Full Time
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1 Week Ago
Teleperformance
Provide first-level technical support and customer service for client products via inbound and outbound queries. Troubleshoot technical issues using diagnostic tools and maintain positive customer relations through personalized solutions.
Provide administrative and operational support for the BR/LATAM region, including managing internal tools and coordinating with producers. Tasks include event setup, invoicing coordination, budget tracking, and contract management.
The Technical Support Analyst (Tier 2) is responsible for owning complex, high-impact issues that reach the support organization and serves as the primary bridge between customer-facing teams and engineers. This role includes advanced troubleshooting, defect ownership, and enabling Tier 1 support through training and documentation.
Camera Pro Support Representative II
Canon Info Technology Services
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Full Time
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1 Week Ago
Canon Info Technology Services
Provide expert technical assistance and troubleshooting for Canon consumer camera and video products via phone. Support Canon Professional Services members with service coordination, membership renewals, and detailed product guidance.
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Lead and mentor a team of Advanced Support Consultants to deliver proactive post-implementation technical solutions for clients. Manage client escalations and collaborate cross-functionally with Sales, Customer Success, and Product teams to ensure seamless service delivery.
Federal Grants Support (Public Trust)
Aalis Management Consulting
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Full Time
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1 Week Ago
Aalis Management Consulting
Process and review federal grant applications for compliance and accuracy while monitoring awards in accordance with 2 CFR 200. Maintain grant documentation in electronic systems and communicate with applicants regarding eligibility and award status.
The Customer Support Specialist will provide support for Fluke Reliability software applications to end users through various communication channels. They will work in a team environment to deliver exceptional support while documenting issues clearly.
Manage multi-channel customer inquiries via phone, chat, and email while applying policy and managing complex cases. Execute back-office administrative tasks including claims administration and triage to maintain operational productivity.
Werkstudent (m/w/d) Marketing, Sales & Admin Support - HubSpot Unit
SalesPlaybook AG
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Internship
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1 Week Ago
SalesPlaybook AG
Support the HubSpot Unit by creating LinkedIn content and organizing webinars to increase market presence. Assist with proposal creation for enterprise clients and provide administrative support for the COO.
Senior Engineer - L3 Support Engineer
Data Direct Networks
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Full Time
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1 Week Ago
Data Direct Networks
Serve as the highest technical escalation point for VMstore products, diagnosing and resolving complex customer issues. Collaborate with engineering teams to identify product defects and advocate for customer needs to ensure timely resolutions.
Operations Coordinator (After Hours Support) | Remote
JWay Group
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Full Time
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1 Week Ago
JWay Group
Act as the primary point of contact for U.S. daytime operations during PH night hours, triaging client inquiries and coordinating with internal teams. Maintain operational workflows through detailed handover notes and monitoring dashboards to ensure seamless continuity.
Serve as the primary support contact for strategic clients by resolving urgent and complex technical issues via phone and web portal. Document research steps and collaborate with internal resources to ensure timely resolution of client concerns.
Support the regional HRBP in daily HR administration, payroll operations, and HR project management. Coordinate with payroll teams to ensure accurate time and attendance tracking and support payroll migration projects.
Provide administrative and commercial support, including bookkeeping, invoicing, and payment control. Organize team events, internal processes, and communicate with service providers and partners.
Manage incoming new equipment sales requests and coordinate with vendors for pricing and lead times. Responsible for invoicing, tracking sales metrics, and developing Standard Operating Procedures to optimize workflow.
Act as an intermediary between partners and the SOC team to provide technical support for incident reports and SIEM questions. Lead high-severity incident calls and collaborate with internal teams to resolve product issues and improve knowledge base documentation.
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Act as an intermediary between partners and the SOC team by providing technical support for incident reports and SIEM questions. Lead high-severity incident calls and collaborate with internal teams to relay product behavior and detection updates to customers.
Onboarding & Support Executive (Remote in US, ideally ET, CT or MT)
Let's Do This
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Full Time
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1 Week Ago
Let's Do This
Manage the end-to-end onboarding and operational support for Event Organizers to ensure successful platform launches. Improve internal workflows and collaborate with Product and Engineering teams to scale the organizer experience.
The Support Account Manager serves as the dedicated post-sales relationship owner for strategic enterprise customers, ensuring proactive health of the install base and timely resolution of escalations. They are responsible for delivering Quarterly Business Reviews and acting as the customer's voice within the company to align technical issues with business impact.
The Client Support Specialist supports Client Partners by managing the revenue cycle, including billing, payment processing, and accounts receivable. Key tasks include performing claim scrubs, insurance verifications, and investigating claim denials.
The Support Account Manager serves as the dedicated post-sales relationship owner for strategic enterprise customers, ensuring proactive health of their install base. They are responsible for managing escalations, delivering Quarterly Business Reviews, and acting as the customer's voice within the company.
Provide first-level technical and software support to clients, diagnosing and resolving issues related to software and IT environments. Responsibilities include analyzing requests, performing remote installations, and optimizing business processes using artificial intelligence.
Oversee daily customer incident responses and manage ticket queues to ensure timely resolution and high-quality service. Lead the professional development of reports and collaborate with US-based teams to maintain global support alignment.
Act as an intermediary between partners and the SOC team to provide support for incident reports and SIEM-related queries. Lead high-severity incident calls and collaborate with internal teams to relay technical updates and improve knowledge base documentation.
Act as an intermediary between partners and the SOC team to provide support for incident reports and SIEM-related queries. Lead high-severity incident calls and collaborate internally to clarify detection coverage and product behavior.
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Resolve complex technical issues for global customers and maintain high satisfaction levels within SLAs. Mentor Tier 1 engineers and collaborate with the L3 team to resolve advanced technical escalations.
This role manages operational performance across multiple dental practices while leading the implementation and training of Curve dental software. The manager partners with clinical teams and administrators to improve workflows, monitor KPIs, and ensure technology adoption.
Provide end-to-end premium support and complex case management for high-profile Airbnb community members, including the luxury segment. Collaborate with internal stakeholders to resolve issues and contribute to team process improvements.
Provide high-level technical support and bug diagnosis for enterprise customers using SingleStore. Collaborate with engineering and product teams to resolve critical outages and improve internal documentation and processes.
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