Provide technical support for software and hardware issues across a fintech brand portfolio via phone, email, and remote tools. Collaborate with Development and QA teams to resolve software defects and contribute to internal knowledge base documentation.
Remote Support Specialist Jobs (5,746)
Search = support
Provide exceptional technical support to customers via email, phone, and chat to resolve software-related issues. Collaborate with internal product teams to communicate customer feedback and contribute to ongoing product improvements.
Provide high-quality technical support and troubleshooting for users and patients while escalating bugs to engineering teams. Act as the voice of the customer by communicating feedback to Product and Customer Success teams to improve the product experience.
Own the technical resolution of complex core platform incidents and microservice communication failures before they reach development. Provide deep troubleshooting, generate detailed bug reports for L3/QA, and mentor junior support staff through technical runbooks.
German Speaking Technical Support Representative | Work from Athens, Greece
Mercier Consultancy Group
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Full Time
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4 Days Ago
Mercier Consultancy Group
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Danish Customer Support Representative (Remote) Work and Live in Greece
Mercier Consultancy Group
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Full Time
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4 Days Ago
Mercier Consultancy Group
Weapons & Ammunition Management Support Officer - Africa
The HALO Trust
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Part Time, Full Time
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4 Days Ago
The HALO Trust
Provide second-line technical support and conduct in-depth analysis to resolve complex application issues for internal business operations. Collaborate with cross-functional teams to deliver interim solutions and maintain the smooth operation of core applications.
Provide expert technical support for E-commerce applications to ensure business continuity and high customer satisfaction. Proactively monitor application performance and collaborate with internal teams to resolve complex technical issues.
The role serves as a CRM/C4C Superuser and Trainer supporting the European Equipment Service organization to ensure optimal system adoption and data quality. Key duties include troubleshooting issues, delivering user training, managing Jira tickets, and aligning workflows across European countries.
The role focuses on configuring and activating partners in the production environment, including API key management and payment method setups. It involves performing technical verification and analyzing logs to resolve transaction errors during the pre-live stage.
Act as the final point of escalation for complex technical issues, performing deep analysis to identify root causes and implement long-term solutions. Collaborate with Product and Engineering teams while mentoring Tier 1 and Tier 2 engineers to improve overall team capability.
Serve as the primary escalation point for complex technical tickets, diagnosing issues related to ACLs, subnet routing, and identity providers. Partner cross-functionally with Product and Engineering teams to reduce user friction and mentor Tier 1 support staff.
Field Service Support Engineer - travels within France expected
Intuitive
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Full Time
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4 Days Ago
Intuitive
The role involves performing scheduled maintenance, troubleshooting, and repairing robotic-assisted surgery systems across a national territory. It also requires coordinating system installations and providing technical support to sales and clinical teams during events.
Provide technical assistance to employees and customers via phone, email, and chat to resolve hardware, software, and system issues. Document all activities in a ticketing system and escalate complex problems to senior IT management.
Provide remote technical support to employees and real estate professionals via phone, email, and chat. Troubleshoot hardware, software, and network issues while maintaining technical documentation and user guides.
The role involves connecting with clients to understand their needs and coordinating schedules and logistics to ensure a seamless experience. The specialist is responsible for maintaining professional communication and managing multiple moving parts of client plans.
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Manage incoming new equipment sales requests and coordinate with vendors for pricing and lead times. Responsible for invoicing, tracking sales metrics, and developing Standard Operating Procedures to optimize workflow.
Provide expert technical support for the Click platform integrated with Microsoft Dynamics 365 via phone, chat, and email. Own complex technical issues end-to-end, collaborating with engineering teams to resolve defects and improve product quality.
The Technical Support Engineer supports customers with the deployment, configuration, and troubleshooting of BeyondTrust products. This includes managing customer communications, resolving incidents, and collaborating with Engineering and Product Management teams.
Werkstudent/in (W/M/D) Supply Chain Coordination and Support
Leadership & Sustainability
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Full Time
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4 Days Ago
Leadership & Sustainability
Provide organizational and administrative support to the Supply Chain Management team and assist in various sustainability projects. Responsibilities include implementing ISO management systems, conducting research on sustainability topics, and preparing documents and presentations.
Provide advanced 3rd line technical support for the C# and T-SQL based 'Tercero' application to resolve complex production incidents. Manage problem remediation, maintain JIRA documentation, and deliver technical training to the support team.
Customer Support Agent (m/w/d) – E-Commerce
ADN – Advanced Digital Network Distribution GmbH
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Full Time
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4 Days Ago
ADN – Advanced Digital Network Distribution GmbH
Provide first-level support for the ADN Cloud Marketplace via ticket, chat, and phone while maintaining the customer knowledge base. Analyze error messages and collaborate with the Microsoft Cloud team and partners to improve platform processes.
Customer Support Representative in EST Time Zone (100% remote)
Newsmatics
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Full Time
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4 Days Ago
Newsmatics
The role involves monitoring and moderating user-generated content to ensure compliance with platform standards. Additionally, the representative will handle inbound and outbound customer inquiries via phone and email.
Marketing Operations & Digital Marketing Virtual Assistant (SEO, Website & Social Media Support)
Virtual Colleague Philippines
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Full Time
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4 Days Ago
Virtual Colleague Philippines
Execute recurring operational tasks including WordPress maintenance, Local SEO optimization, and social media content management. Support client onboarding and administrative workflows by following and improving documented SOPs.
Responsible for 24x7 monitoring and support of the Visiogen platform, including HiApp and various portals on Azure infrastructure. The role involves managing production incidents, performing root cause analysis, and supporting clinic onboarding activities.
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IT Support Technician
Service Pros Installation Group, Inc
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Full Time
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4 Days Ago
Service Pros Installation Group, Inc
Responsible for the installation, maintenance, and technical support of all desktop hardware and software for end users. This includes monitoring the IT ticketing system and managing VoIP troubleshooting.
Sales Support Analyst I, SLED Programs
Hewlett Packard Enterprise
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Full Time
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4 Days Ago
Hewlett Packard Enterprise
Orchestrate and manage sales programs for North America K-12, E-Rate, and State & Local Government sectors. Coordinate with cross-functional teams to develop project plans, training curricula, and competitive RFP responses.
The role involves managing daily and monthly fund accounting tasks, including reconciling cash and positions and preparing GAV work papers. It also requires processing shareholder activity, calculating net assets, and ensuring client reporting deliverables are met.
Lead Premium Support Engineer
Micro Focus Malaysia Sdn. Bhd.
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Full Time
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4 Days Ago
Micro Focus Malaysia Sdn. Bhd.
Act as a primary technical point of contact for customers to resolve complex software incidents and optimize hybrid environments. Provide strategic guidance, best practices, and product roadmaps to ensure customer success and retention.
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