Act as the first line of response for product questions and resolve customer issues via chat and email. Maintain support documentation and monitor performance metrics like NPS and KPIs.
Remote Support Specialist Jobs (4,599)
Search = support
Senior Director Analyst, AI Strategy – Customer Service & Support (Remote - US)
Gartner
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Full Time
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1 Week Ago
Gartner
Advise executive clients on AI and agentic technologies to optimize customer service and support operations. Author high-quality, actionable research and deliverables to guide business leaders on emerging technology trends.
Coordinate travel arrangements including hotels, cruises, and transportation while monitoring booking details for accuracy. Provide ongoing support to clients through various communication platforms to ensure a seamless vacation experience.
Assist clients remotely with travel planning, booking, and trip-related updates via phone, email, and messaging. Manage reservations and resolve inquiries to ensure high customer satisfaction.
Adjunct Instructor in Generative AI in Clinical Decision Support
Brandeis University
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Full Time
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1 Week Ago
Brandeis University
The instructor will facilitate an asynchronous online course on Generative AI in Clinical Decision Support, managing course logistics and student engagement. Responsibilities include hosting introductory sessions, facilitating academic forums, and providing rubric-based grading and feedback.
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Coordinate and execute small-scale software upgrades and proactive health checks for hosted customer environments. Drive cross-functional projects and problem management processes to improve operational stability and reduce support ticket volume.
Independently diagnose and resolve complex application, database, and infrastructure issues within production WMS and logistics environments. Act as a critical technical bridge between frontline support and engineering while mentoring junior team members.
The role focuses on planning and executing small-scale software upgrades and driving cross-functional operational improvements for hosted customers. It involves proactive environment health checks, tuning monitoring systems, and coordinating problem management across various technical teams.
Provide advanced functional and technical support for multi-client 3PL Warehouse Management System environments as a Tier 2 escalation point. Coordinate with engineering and product teams to resolve complex operational issues and maintain detailed troubleshooting documentation.
Travel Support & Client Services Specialist
Hopesglobalgetaways
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Full Time
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1 Week Ago
Hopesglobalgetaways
Coordinate travel arrangements including vacations, cruises, and accommodations while providing responsive customer support. Manage booking updates, research travel options, and maintain accurate client records.
Provide support for the Kainos Smart product suite by executing and maintaining customer test packs and performing coverage analysis. Collaborate with customers to understand Workday configurations and transfer knowledge of automated testing tools.
Provide support for the Kainos Smart product suite by executing and maintaining customer test packs and performing coverage analysis. Collaborate with customers to understand their Workday configurations and help transfer product knowledge to their teams.
Provide technical support to subscribers via chat, phone, and email to resolve product issues and answer feature questions. Collaborate with internal product and development teams to document best practices and provide customer-driven product feedback.
Manage, troubleshoot, and optimize containerized applications and infrastructure on Kubernetes, OpenShift, and OpenStack platforms. Act as a technical subject matter expert providing high-level escalation support and conducting root cause analysis for critical incidents.
Manage content operations and support workflows during live sports events to ensure accuracy and brand consistency. Triage support requests, investigate issues, and improve operational playbooks and automations.
Manage content operations and support workflows during live sports events to ensure accuracy and brand consistency. Triage support requests, investigate issues, and improve operational playbooks and automations.
Manage a panel of 300-350 patients by providing remote nutritional education, health coaching, and care coordination. Collaborate with clinical teams to reinforce provider-directed guidance and document all interactions in real-time.
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Technical Support Agent
Genfinity Philippines, Inc.
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Full Time
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1 Week Ago
Genfinity Philippines, Inc.
The agent is responsible for diagnosing and troubleshooting wireless and Power Over Ethernet camera systems across various communication channels. They manage the customer lifecycle from installation to daily support and act as a liaison between customers and the engineering team.
Assist clients with vacation planning, coordinating travel arrangements, and monitoring reservation details. Manage client inquiries and maintain accurate documentation within internal booking systems.
Coordinate calls and schedule HVAC technicians based on urgency and availability. Manage inbound communications, update work orders, and provide operational support to technicians in the field.
Coordinate calls and schedule HVAC technicians based on urgency and availability. Manage inbound communications, update work orders, and provide operational support to technicians in the field.
Coordinate calls and schedule HVAC technicians based on urgency and availability. Manage inbound communications, update work orders, and provide operational support to technicians.
Provides frontline clinical workflow and medical affairs support to external clinicians while triaging scientific inquiries for Medical Science Liaisons. Manages clinician onboarding, routine test utilization questions, and coordinates communication between providers and the MSL team.
The role involves supporting attorneys by drafting discovery responses, preparing court forms, and organizing case files and exhibits. Additionally, the assistant manages attorney calendars, handles e-filing, and coordinates court reservations.
Provide prompt support to independent agents via phone, chat, and email to resolve servicing, billing, and technical questions. Interpret policy language and collaborate with the team to improve agent experience and internal workflows.
||Remote Sales Support Associate | Entry-Level | Start Your Career
Globe Life AO
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Full Time
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1 Week Ago
Globe Life AO
The associate will assist customers via phone, email, and virtual platforms while supporting the sales team with scheduling and follow-ups. They are also responsible for maintaining accurate customer records and learning company workflows.
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⭐FULL REMOTE SALES SUPPORT | Entry-Level | Flexible & Immediate Hiring
Globe Life AO
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Full Time
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1 Week Ago
Globe Life AO
Assist customers via email, chat, and online platforms while supporting the sales team with administrative tasks. Maintain accurate records and ensure a positive client experience through professional communication.
Manage the inbound support queue by troubleshooting technical issues, integrations, and data syncs for a complex SaaS platform. Partner with Engineering and Product teams to resolve root causes and contribute to the company's knowledge base.
Provides frontline clinical workflow and medical affairs support to external clinicians while triaging scientific inquiries for Medical Science Liaisons. Manages clinician onboarding, routine test utilization questions, and coordinates communication between providers and the MSL team.
Oversee daily team workflows and act as the operational point of contact for a group of Member Support Agents. Manage performance, provide coaching, and collaborate with Workforce Management to ensure efficient staffing and high-quality member experiences.
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