Independently diagnose and resolve complex application, database, and infrastructure issues within production WMS and logistics environments. Act as a critical technical bridge between frontline support and engineering while mentoring junior team members.
Remote Support Specialist Jobs (4,593)
Search = support
The role focuses on planning and executing small-scale software upgrades and driving cross-functional operational improvements for hosted customers. It involves proactive environment health checks, tuning monitoring systems, and coordinating problem management across various technical teams.
Provide advanced functional and technical support for multi-client 3PL Warehouse Management System environments as a Tier 2 escalation point. Coordinate with engineering and product teams to resolve complex operational issues and maintain detailed troubleshooting documentation.
Travel Support & Client Services Specialist
Hopesglobalgetaways
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Full Time
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1 Week Ago
Hopesglobalgetaways
Coordinate travel arrangements including vacations, cruises, and accommodations while providing responsive customer support. Manage booking updates, research travel options, and maintain accurate client records.
Provide support for the Kainos Smart product suite by executing and maintaining customer test packs and performing coverage analysis. Collaborate with customers to understand Workday configurations and transfer knowledge of automated testing tools.
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Provide support for the Kainos Smart product suite by executing and maintaining customer test packs and performing coverage analysis. Collaborate with customers to understand their Workday configurations and help transfer product knowledge to their teams.
Provide technical support to subscribers via chat, phone, and email to resolve product issues and answer feature questions. Collaborate with internal product and development teams to document best practices and provide customer-driven product feedback.
Manage, troubleshoot, and optimize containerized applications and infrastructure on Kubernetes, OpenShift, and OpenStack platforms. Act as a technical subject matter expert providing high-level escalation support and conducting root cause analysis for critical incidents.
Manage content operations and support workflows during live sports events to ensure accuracy and brand consistency. Triage support requests, investigate issues, and improve operational playbooks and automations.
Manage content operations and support workflows during live sports events to ensure accuracy and brand consistency. Triage support requests, investigate issues, and improve operational playbooks and automations.
Manage a panel of 300-350 patients by providing remote nutritional education, health coaching, and care coordination. Collaborate with clinical teams to reinforce provider-directed guidance and document all interactions in real-time.
Technical Support Agent
Genfinity Philippines, Inc.
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Full Time
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1 Week Ago
Genfinity Philippines, Inc.
The agent is responsible for diagnosing and troubleshooting wireless and Power Over Ethernet camera systems across various communication channels. They manage the customer lifecycle from installation to daily support and act as a liaison between customers and the engineering team.
Assist clients with vacation planning, coordinating travel arrangements, and monitoring reservation details. Manage client inquiries and maintain accurate documentation within internal booking systems.
Coordinate calls and schedule HVAC technicians based on urgency and availability. Manage inbound communications, update work orders, and provide operational support to technicians in the field.
Coordinate calls and schedule HVAC technicians based on urgency and availability. Manage inbound communications, update work orders, and provide operational support to technicians in the field.
Coordinate calls and schedule HVAC technicians based on urgency and availability. Manage inbound communications, update work orders, and provide operational support to technicians.
Provides frontline clinical workflow and medical affairs support to external clinicians while triaging scientific inquiries for Medical Science Liaisons. Manages clinician onboarding, routine test utilization questions, and coordinates communication between providers and the MSL team.
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The role involves supporting attorneys by drafting discovery responses, preparing court forms, and organizing case files and exhibits. Additionally, the assistant manages attorney calendars, handles e-filing, and coordinates court reservations.
Provide prompt support to independent agents via phone, chat, and email to resolve servicing, billing, and technical questions. Interpret policy language and collaborate with the team to improve agent experience and internal workflows.
||Remote Sales Support Associate | Entry-Level | Start Your Career
Globe Life AO
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Full Time
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1 Week Ago
Globe Life AO
The associate will assist customers via phone, email, and virtual platforms while supporting the sales team with scheduling and follow-ups. They are also responsible for maintaining accurate customer records and learning company workflows.
⭐FULL REMOTE SALES SUPPORT | Entry-Level | Flexible & Immediate Hiring
Globe Life AO
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Full Time
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1 Week Ago
Globe Life AO
Assist customers via email, chat, and online platforms while supporting the sales team with administrative tasks. Maintain accurate records and ensure a positive client experience through professional communication.
Manage the inbound support queue by troubleshooting technical issues, integrations, and data syncs for a complex SaaS platform. Partner with Engineering and Product teams to resolve root causes and contribute to the company's knowledge base.
Provides frontline clinical workflow and medical affairs support to external clinicians while triaging scientific inquiries for Medical Science Liaisons. Manages clinician onboarding, routine test utilization questions, and coordinates communication between providers and the MSL team.
Oversee daily team workflows and act as the operational point of contact for a group of Member Support Agents. Manage performance, provide coaching, and collaborate with Workforce Management to ensure efficient staffing and high-quality member experiences.
Facilitate the patient journey through care coordination, disease state education, and psychosocial support in a telephonic setting. Provide clinical feedback to enhance patient support programs and advocate for patients regarding insurance and reimbursement challenges.
Provide timely and empathetic support to Democratic campaigns and progressive organizations to resolve technical issues. Collaborate with internal sales, product, and engineering teams to triage requests and maintain detailed client interaction records.
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Provide high-quality consultative support to enterprise customers via chat, email, and video calls to solve complex issues. Partner with Customer Success Managers and cross-functional teams to drive product adoption and customer retention.
Provide multi-channel technical support to clients and manage the creation and configuration of event ticketing and registration. Troubleshoot technical issues, document bugs for engineering, and facilitate client training on platform features.
Independent Contractor: MCCYN CCR&R Support
Talentuition, LLC
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Full Time
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1 Week Ago
Talentuition, LLC
The contractor will provide technical assistance and support to three CCR&R organizations to increase provider enrollment in the MCCYN program. Responsibilities include developing recruitment materials, monitoring progress, and writing a final report on outcomes.
Lead a specialized team of analysts supporting strategic enterprise customers and personally manage high-stakes escalations and critical incidents. Collaborate cross-functionally with Product and Engineering to resolve complex issues and drive continuous improvement of the dedicated support model.
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