Lead and develop customer care and technical support teams across multiple ERP and CRM product lines. Manage complex technical escalations and implement process improvements to reduce ticket resolution times and improve SLAs.
Remote Support Specialist Jobs (5,746)
Search = support
The role focuses on prospect engagement, pipeline development, and the creation of compelling client presentations. Responsibilities include coordinating prospect meetings, conducting industry research, and managing client data within HubSpot CRM.
Gear Liaison - Protected Species and Fisheries Gear Support
Lynker Corporation
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Full Time
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4 Weeks Ago
Lynker Corporation
The Gear Liaison supports NOAA NMFS programs by coordinating with commercial fishermen to test and implement gear modifications that reduce protected species bycatch. They bridge the gap between scientific objectives and practical fishing operations through field evaluations and industry outreach.
The Account Specialist manages customer accounts by handling pre- and post-sale functions to ensure high-quality service. Key duties include processing orders, managing inventories, and resolving customer complaints for the Eastern Canada territory.
Serve as the primary point of contact for clients providing technical assistance and troubleshooting via email, SMS, and phone. Document all interactions in Salesforce and collaborate with internal teams to resolve complex issues.
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Provide technical assistance to computer users by resolving hardware and software issues via phone, email, and instant message. Manage ticket processing and documentation while assisting with data transfers and system configurations.
Course Support - Rhetoric (Open to Work Study and Non-Work Study)
University of Texas at Austin
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Full Time
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4 Weeks Ago
University of Texas at Austin
Support the OnRamps Rhetoric program by managing data analytics, preparing reports, and maintaining the Canvas Learning Management System. Assist with scaled communications, process documentation, and seasonal projects to support student and instructor success.
Provide post-sales technical support and case management for GE Vernova Monitoring and Diagnostic equipment. This includes investigating technical issues, coordinating with product lines for resolution, and maintaining accurate records in CRM and ERP tools.
Provide professional technical support via phone, email, and chat to resolve hardware, software, and account inquiries. Document all customer interactions and prepare detailed escalations for second-level support.
Provide professional technical support via phone, email, and chat to resolve hardware, software, and account management issues. Document all customer interactions and prepare detailed escalations for second-level support.
Serve as the primary technical liaison for enterprise customers to resolve production issues and maintain high availability of blockchain infrastructure. Collaborate with engineering teams to triage complex problems, improve monitoring dashboards, and lead incident response.
Respond to incidents and provide 24/7 remote customer support in rotating shifts. Monitor and troubleshoot network, infrastructure, and application issues while contributing to automation tools.
The representative provides order-level analysis and handles inquiries from clients and candidates via email, phone, and chat. They collaborate cross-functionally to resolve system challenges and ensure a positive customer experience.
Coordinate quality assurance for immigration programs and oversee caseloads for nonimmigrant, immigrant, and PERM applications. Act as a primary point of contact for corporate clients and mentor junior team members on procedural updates.
Provides advanced servicing, repair, and technical support for complex office equipment at customer locations. Manages territory inventory, drives revenue opportunities, and provides training to other technicians.
Provide advanced technical support and troubleshooting for complex software issues via telephone, chat, and ticketing systems. Mentor junior engineers and collaborate with internal teams to report software bugs and improve system reliability.
Act as the primary point of contact for support customers to ensure SLA and KPI commitments are met. Manage service delivery and client relationships while coordinating internally to drive continuous improvement and service optimization.
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Sr SAP Middleware Support – ECC to S/4HANA Brownfield Migration - Remote
Simple Solutions
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Full Time
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4 Weeks Ago
Simple Solutions
Responsible for the design, remediation, and optimization of integration objects during an SAP ECC to S/4HANA brownfield migration. This includes supporting end-to-end integration scenarios, managing middleware performance, and ensuring system stability through cutover and hypercare.
Leads Inside Sales Support teams to provide transactional and relationship-driven support for managed account customers. Accountable for quoting, order processing, and post-sales fulfillment while driving operational improvements and team development.
The role involves providing Tier 2 technical support for TrueNAS solutions, focusing on troubleshooting complex software and hardware issues. Responsibilities include triaging customer engagements, managing the RMA process, and mentoring junior team members.
Manage end-to-end billing operations, including high-volume invoice creation, master file maintenance, and data quality assurance. Act as the primary point of contact for customer billing inquiries and collaborate cross-functionally to resolve payment discrepancies.
Provide inbound and outbound support to customers and restaurant owners regarding account management and order inquiries. Manage tickets via CRM and perform minor product troubleshooting to resolve service issues.
Crisis Support Specialist (Part-Time, 20 Hours/Week, Overnight)
The Opportunity Alliance
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Full Time
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4 Weeks Ago
The Opportunity Alliance
Provide immediate crisis intervention and emotional support to individuals via phone, chat, and messaging. Conduct safety assessments, develop stabilization plans, and connect individuals with community resources.
The representative handles incoming calls, emails, and chat requests to provide technical assistance and troubleshooting for assistive communication solutions. They are also responsible for documenting all interactions in the call center database and arranging product repairs when necessary.
Own the end-to-end resolution of customer issues on the Loomi Platform while maintaining L1 KPIs and SLA targets. Create knowledge base articles and provide 24/7 support through an on-call rotation.
Provide first-line technical support for a SaaS product, including remote software installation and troubleshooting across cloud and on-prem environments. Guide veterinary practice staff through onboarding and training while maintaining support documentation in English and Spanish.
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The role involves diagnosing and resolving technical issues across Windows 11 and Microsoft 365 ecosystems via multiple support channels. It also requires maintaining business-critical tools and collaborating with regional IT teams to ensure organizational productivity.
Provides coordination and administrative support for projects using D365, focusing on financial tracking, resource management, and governance alignment. Supports the development of proposals, Statements of Work, and the monitoring of project KPIs.
Act as the primary contact for daily IT issues, managing the full ticket lifecycle from capture to resolution. Responsible for maintaining MDM, identity management, productivity tools, and optimizing business processes through SaaS automation and API integrations.
Act as first-line support by handling inbound calls, emails, and remote sessions in French and English to resolve product inquiries. Document issues in Salesforce and collaborate with higher-level support teams to solve complex technical problems.
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