Key responsibilities include serving as the front line of technical service by responding to alarms, validating system status, capturing data, and executing approved stabilization steps. The role also requires supporting EU customer experience needs and escalating potential issues with supporting evidence.
Remote Support Specialist Jobs (4,587)
Search = support
Program Manager, Patient Support Programs (15 Month Contract)
McKesson
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Full Time
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9 Weeks Ago
McKesson
The role involves identifying opportunities to improve operational effectiveness, focusing on customer service and cost control, while ensuring client satisfaction across program requirements through cross-collaboration. Responsibilities also include continuous monitoring of KPIs/SLAs, managing financial reports, and participating in strategic customer meetings.
The Support Engineer will provide technical assistance for in-house developed multi-service network products, involving in-depth troubleshooting, lab testing, and participation in a 24/7 on-duty rotation. This role also requires creating technical documentation and contributing to product improvements by sharing customer feedback.
The Technical Support Engineer will provide prompt, empathetic, and clear communication to resolve user issues while leveraging technical expertise to debug complex problems across the platform. Responsibilities also include meeting key performance indicators, identifying root causes of support requests, and collaborating cross-functionally with engineering and product teams.
Platinum Support Specialist (Philippines Remote)
Turnitin, LLC
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Full Time
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9 Weeks Ago
Turnitin, LLC
The Platinum Support Specialist will provide world-class customer service to premium and non-premium institutions, exam takers, and proctors via telephone, chat, and email, aiming to grow product usage and ensure customer satisfaction. This role involves becoming a Subject Matter Expert on ExamSoft and ProctorExam products and coordinating closely with internal departments on product issues and releases.
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The Technical Support Engineer will resolve customer issues daily, ensuring timely responses and high customer satisfaction while proactively managing issue resolution according to SLAs. They will also contribute to support methodologies and build the technical support knowledge base, collaborating closely with R&D and Product teams.
FLS Support Engineer - India
Connected Manufacturing™
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Full Time
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9 Weeks Ago
Connected Manufacturing™
The role involves providing technical support and maintenance for Connected Manufacturing products, focusing on troubleshooting customer-reported issues and answering product questions via the ServiceDesk. Key duties also include prioritizing workload, updating customers, creating knowledge base content, and escalating complex issues while tracking them for learning.
FLS Support Engineer - South America
Connected Manufacturing™
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Full Time
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9 Weeks Ago
Connected Manufacturing™
The role involves providing technical support and maintenance for Connected Manufacturing products, resolving customer-reported issues, and answering product questions via the ServiceDesk. Responsibilities also include prioritizing workload, updating customers, creating knowledge base content, and escalating complex issues while tracking them for learning.
FLS Support Engineer - Philippines
Connected Manufacturing™
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Full Time
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9 Weeks Ago
Connected Manufacturing™
The Front Line Support Engineer will provide technical support and maintenance for Connected Manufacturing products, focusing on resolving customer-reported issues and answering product questions via the ServiceDesk. Key duties include prioritizing workload, updating customers on case status, creating knowledge base content, and escalating issues when necessary.
The role involves debugging technical issues across various operating systems and managing server administration tasks including Domain Controllers and Active Directory. Responsibilities also include configuring monitoring alerts, managing backups, and providing technical support to clients via phone, email, or chat until issues are resolved.
IT Sales and Procurement Support Specialist
Satellite Office
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Full Time
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9 Weeks Ago
Satellite Office
This role supports both procurement operations and the sales cycle by managing quoting processes, coordinating purchasing activities, and maintaining accurate product and pricing data. Responsibilities include preparing sales quotes, issuing purchase orders, tracking order status, and managing vendor communications to drive revenue and efficiency.
Remote Live Chat Support Agent 239 APPLICANTS
High Bluff Academy
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Full Time
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9 Weeks Ago
High Bluff Academy
The agent will provide real-time, high-quality support to students and parents via live chat, ensuring user satisfaction by promptly responding to inquiries and troubleshooting issues related to academic programs and policies. Key duties include managing multiple chats simultaneously, maintaining accurate documentation in the CRM, and escalating complex problems to appropriate departments.
Thai Technical Support (L2 and L3)
Summa Linguae Technologies
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Full Time
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9 Weeks Ago
Summa Linguae Technologies
Provide Level 2 and Level 3 technical support for business applications to Thai-speaking users via various channels, focusing on troubleshooting and resolving issues related to .NET and SQL Server-based applications. This includes handling escalations, collaborating with engineering teams, and ensuring timely resolution of incidents and service requests.
SAP Extended Warehouse Management (EWM) Support Consultant II 24 APPLICANTS
C5MI Insight
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Full Time
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9 Weeks Ago
C5MI Insight
The SAP EWM Support Consultant provides post-go-live support, troubleshooting, and system maintenance for SAP Extended Warehouse Management environments, ensuring system stability and resolving user-reported issues. This role involves managing a high volume of support tickets, identifying root causes of system errors, and collaborating with cross-functional teams to maintain and enhance EWM performance.
SAP Transportation Management (TM) Support Consultant I 24 APPLICANTS
C5MI Insight
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Full Time
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9 Weeks Ago
C5MI Insight
The SAP TM Support Consultant provides post-go-live support, troubleshooting, and system maintenance for SAP Transportation Management (TM), ensuring system stability and resolving user-reported issues. This role involves managing support tickets, analyzing system performance, coordinating fixes, and documenting procedures while working cross-functionally.
SAP Transportation Management (TM) Support Consultant II 16 APPLICANTS
C5MI Insight
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Full Time
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9 Weeks Ago
C5MI Insight
The SAP TM Support Consultant is responsible for providing post-go-live support, troubleshooting system issues, managing configurations, and ensuring overall SAP Transportation Management system stability. This involves resolving user-reported tickets, analyzing performance, and collaborating with technical and functional teams for enhancements and fixes.
Dynamics NAV/ Business Central Support Consultant
ArcherPoint by Cherry Bekaert
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Full Time
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9 Weeks Ago
ArcherPoint by Cherry Bekaert
The main mission of this role is to triage and solve client problems related to their Microsoft Dynamics NAV/BC system, delivering functional and technical services while resolving and monitoring support tickets with appropriate urgency. This includes coordinating with other experts for complex issues and publishing knowledge-based articles.
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Dynamics NAV/ Business Central Support Developer
ArcherPoint by Cherry Bekaert
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Full Time
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9 Weeks Ago
ArcherPoint by Cherry Bekaert
The primary focus of this role is Dynamics Business Central development, involving analyzing client modification requests, writing and testing code to extend functional areas, and delivering modifications to customers. Responsibilities also include providing pre- and post-go-live support and serving as the lead technical expert on implementation teams.
Engineering Manager, Community Support Engineering (Routing and Data) 46 APPLICANTS
Airbnb
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Full Time
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9 Weeks Ago
Airbnb
The Engineering Manager will lead the China Routing and Data team, focusing on defining and driving long-term technical strategy and architecture for CS foundation systems. Responsibilities include leading technical initiatives, collaborating with cross-functional partners to deliver high-quality products, and nurturing a culture of technical quality and engineering excellence.
The role involves working within a global support team to develop system monitoring tools and ensure extremely high levels of availability for production, demonstration, and test systems. Responsibilities include identifying and resolving issues by working closely with internal business teams and proactively learning business needs to implement solutions.
Help Desk Support Technician ( Brasil – Remoto )
GSB Solutions
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Full Time
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9 Weeks Ago
GSB Solutions
Responsibilities include providing customer support via phone and chat, managing pending tasks, and delivering high-level customer service by providing immediate solutions. This also involves escalating tasks to Level 2 and/or 3 technical teams and identifying and resolving issues.
Part-time Faculty, University Support Provider - Bilingual Authorization 11 APPLICANTS
National University
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Full Time
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9 Weeks Ago
National University
The faculty member will provide substantive and timely feedback to students on various assessments while maintaining an inclusive, student-centric learning environment. Responsibilities also include completing administrative tasks on deadlines and collaborating with student services to identify at-risk students.
The consultant will guide clients through travel planning steps, organize reservation details for accommodations, transportation, and activities, and provide assistance throughout the coordination process. Responsibilities also include communicating preferences, confirming itinerary accuracy, and responding to client inquiries via multiple channels.
Client Support & Program Coordination
Brightside Collective
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Full Time
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9 Weeks Ago
Brightside Collective
Key responsibilities involve supporting communication and follow-ups using guided systems while coordinating information, scheduling, and digital administration. The role requires working within a clear, step-by-step operational framework and participating in ongoing learning.
The role involves leading and developing the customer-facing support team through 1:1s, managing performance, and building operational systems like routing, SLAs, and tooling infrastructure. Responsibilities also include owning the help center, managing team training, and representing support cross-functionally with Product and Engineering.
The role involves managing all company communication channels, including phone, chat, and email, to assist clients with trading accounts and resolve technical or transactional issues. Responsibilities also include maintaining CRM records, coordinating with internal departments for complex inquiries, and ensuring client satisfaction through timely follow-ups.
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Product Support Representative - Tier 1 (SaaS/Healthcare/Patient)
Raintree Systems, Inc
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Full Time
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9 Weeks Ago
Raintree Systems, Inc
The role involves providing technical solutions and basic guidance to clients on Raintree's EMR platforms, focusing on quickly developing knowledge in core domains like Practice Management, Clinical, or Billing/RCM. Responsibilities also include managing cases efficiently, documenting thoroughly, and ensuring compliance while striving to be a top-notch troubleshooter.
The Customer Care Associate will handle inbound calls for the New Jersey Department of Human Services Office of Child Support, addressing and researching customer inquiries regarding services provided. Agents are responsible for responding to telephone inquiries using approved guidelines, answering questions about payment history, resetting PINs, and documenting calls accurately.
The specialist will review AI-generated customer support responses for quality, accuracy, tone, and safety, identifying issues like incorrect information or poor customer experience. Responsibilities include evaluating AI handling of customer intent, frustration, and escalation, while documenting failure patterns and risks.
Deployment Support Technician - Autonomous Robotics
Rockwell Automation
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Full Time
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9 Weeks Ago
Rockwell Automation
The technician will support on-site commissioning, integration, acceptance testing, and real-time troubleshooting for complex autonomous mobile robotics (AMR) systems at customer production floors. Key duties include performing preventative maintenance, minor repairs, and delivering training to customer personnel on system operations.
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