Oracle Cerner Legacy Support Consultant
Provide legacy support for Oracle Cerner systems while the client transitions to Epic. Manage various Cerner application modules to ensure operational continuity during the migration process.
Remote Support Specialist Jobs (5,766)
Kangarootime - Customer Support 12 applicants
The Tier 1 Support Specialist serves as the primary contact for childcare center clients, troubleshooting product issues and answering inquiries via Zendesk. They are responsible for maintaining documentation, escalating complex technical bugs, and meeting performance targets for response and resolution times.
Zendesk Knowledge Program Manager, Customer Support
The Knowledge Program Manager will build and lead the customer support knowledge program by establishing KCS standards, governance, and content quality workflows. They will collaborate with support teams and product managers to optimize self-service experiences and ensure accurate, high-quality content for both internal and external users.
Customer Support Agent
Provide customer support services while maintaining a professional appearance and clear communication during video calls. Collaborate effectively with team members and attend mandatory daily stand-up meetings.
Technical Support Engineer
Provide technical support to customers by troubleshooting issues, identifying root causes, and ensuring timely resolution. Collaborate with backline engineers and internal stakeholders to document bugs and enhance the support knowledge base.
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Program Manager - ASA(ALT) PMRT Support Services
The Program Manager will serve as the lead for a team providing financial and data analyst support to the ASA(ALT) offices. Responsibilities include managing contractor activities, ensuring disciplined execution of task orders, and maintaining communication with government stakeholders.
Technical Support Specialist
The Technical Support Specialist will resolve escalated technical issues and provide product training to customers while maintaining detailed documentation. They will also collaborate with product teams to identify recurring issues and contribute to the knowledge base using AI tools.
Level 2 Support Representative
The Level 2 Support Representative will resolve complex, escalated customer issues and act as a subject matter expert for internal teams. They will also contribute to support process improvements, documentation, and cross-functional collaboration with Product and Engineering.
Billing Support Specialist
The Billing Support Specialist will serve as the primary point of contact for all billing-related inquiries, including invoices, payments, and disputes. They will also manage enterprise account billing, maintain accurate records in internal tools, and contribute to the improvement of billing documentation and processes.
Support Engineer, Technical / Technical Support Engineer
You will be responsible for diagnosing and resolving complex technical issues for QAD products while performing database administration tasks. Additionally, you will manage escalated cases, maintain detailed documentation, and collaborate with cross-functional teams to ensure high-quality support.
Technical Support Engineer
The Technical Support Engineer will resolve complex technical issues across production environments and manage customer cases from a global queue. They will also collaborate cross-functionally to improve product quality and maintain comprehensive knowledge base documentation.
Technical Support Specialist (Miami Lakes, FL)
Serve as the primary point of contact for incoming support requests via phone and email. Troubleshoot and resolve technical issues related to hardware and software while documenting interactions in NetSuite.
Support Engineer L2
You will provide world-class remote technical support by troubleshooting and diagnosing IT issues within defined SLAs. Additionally, you will maintain accurate case documentation and mentor colleagues to ensure high-quality service delivery.
Housing Support Specialist - GHVP (75821)
The Housing Support Specialist coordinates housing opportunities and provides case management to help consumers achieve housing stability and self-sufficiency. Responsibilities include assisting with rental applications, providing budget counseling, and facilitating community integration through ongoing support and advocacy.
Temporary Project Support
You will lead the logistics for meetings, conferences, and conventions from initial strategy through on-site execution. This includes managing budgets, coordinating with vendors, and ensuring all project deliverables remain on track.
Customer Support Manager
The Customer Support Manager will lead the support team, acting as a hands-on player-coach to resolve Tier 1 and Tier 2 inquiries while defining support processes and metrics. They will also oversee the evaluation of support systems, implement AI-driven workflows, and manage cross-functional relationships with R&D and Cloud Ops.
Digital Banking Support Representative (Full-Time)
The Digital Banking Support Representative serves as the first point of contact for clients, providing Tier 1 technical support and resolving inquiries regarding online banking tools. Additionally, the role involves identifying cross-sell opportunities, supporting deposit growth, and assisting with digital onboarding and account openings.
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Digital Banking Support Representative (Part-Time)
The Digital Banking Support Representative serves as the first point of contact for digital banking clients, resolving Tier 1 inquiries and providing technical support. They also identify cross-sell opportunities, assist with new account openings, and ensure compliance with bank policies.
Product Support Engineer: EMEA (Remote)
You will troubleshoot complex customer issues across networking, APIs, and communications products while collaborating with engineering teams. Additionally, you will contribute to building an AI-first support model by automating workflows and developing internal tools.
Support Operations Specialist II
The specialist will serve as the escalation point for complex technical issues, performing root-cause analysis and resolving hardware, software, and network problems. They will also manage identity and access systems while mentoring Tier 1 staff and maintaining technical documentation.
Customer Support Specialist PH
The Customer Support Specialist will respond to inquiries across multiple channels and resolve customer issues efficiently. They are responsible for maintaining accurate records and collaborating with internal teams to improve the overall customer experience.
Werkstudent Sales Support (m/w/d)
You will support the sales and business development team with lead acquisition, market analysis, and the preparation of sales presentations. Additionally, you will assist with account management, marketing activities, and content creation.
PROJECT SUPPORT INTERN
The intern will support day-to-day project administration, including financial tracking, data validation, and the preparation of project reports. They will also assist in maintaining project documentation, coordinating meetings, and managing task lists using tools like MS Project.
Travel Expenses Support Specialist
The Support Specialist handles customer inquiries via phone, chat, email, and ticket systems to ensure high satisfaction. They are also responsible for documenting concerns, meeting service level targets, and contributing to process improvements.
Customer Support Agent CL
The Customer Support Agent will respond to inquiries across multiple channels and provide accurate, timely solutions to customer issues. They are also responsible for maintaining interaction records and collaborating with internal teams to improve the overall customer experience.
Customer Support Agent CR
The Customer Support Agent will respond to inquiries across multiple channels and provide accurate, timely solutions to customer issues. They are also responsible for maintaining detailed records of interactions and collaborating with internal teams to improve the overall customer experience.
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Customer Support Specialist AR
The specialist will respond to customer inquiries across various channels and resolve issues efficiently while maintaining accurate records. They will also collaborate with internal teams to identify trends and improve the overall customer experience.
Customer Support Agent RO
The Customer Support Agent will respond to inquiries across various channels and provide accurate, timely solutions to customer issues. They are also responsible for maintaining interaction records and collaborating with internal teams to improve the overall customer experience.
Work From Home Travel Support Specialist
The specialist will assist clients throughout their travel journey by managing reservations, bookings, and cancellations via phone, email, and messaging. They are also responsible for providing destination information and proactively resolving travel-related inquiries to ensure customer satisfaction.
Cloud Support Consultant
The Cloud Support Consultant acts as the primary point of contact for Cloud-related inquiries and manages communication between stakeholders and Cloud Operations. They are also responsible for maintaining the AI-driven knowledge base, standardizing engagement processes, and creating user training materials.
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