This role acts as the first point of contact for customer support inquiries, focusing on triaging issues, resolving common technical questions related to API usage, onboarding, and billing. Responsibilities include escalating complex issues to senior teams with clear documentation and participating in an on-call rotation.
Remote Support Specialist Jobs (4,587)
Search = support
DOW SKILLBRIDGE Cohort (Technical Support Engineer )
GE HealthCare
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Full Time
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10 Weeks Ago
GE HealthCare
The Technical Support Engineer provides remote and onsite technical support and counsel to Field Engineers, Client Service Technicians, and customers experiencing system performance issues for the XR/RF product family. This role involves maintaining product knowledge, utilizing escalation processes to resolve customer issues, and contributing to service effectiveness and productivity improvements.
The specialist will manage and resolve inbound support tickets professionally using Freshdesk Omni, investigating platform queries accurately while providing informed support on fixed asset depreciation concepts and lease accounting workflows. They will also escalate complex issues, raise bugs via Microsoft DevOps, and contribute to onboarding and knowledge base maintenance.
The role involves investigating and diagnosing production issues, bugs, and system failures by debugging backend services, APIs, and data pipelines, while collaborating closely with internal engineering teams to resolve technical problems impacting the platform. Responsibilities also include performing root cause analysis, identifying recurring operational issues, and proposing improvements to enhance overall system reliability and stability.
Support Professional- Part time (Remote Monitoring) Weekend/Overnight)
LADD, Inc.
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Full Time
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10 Weeks Ago
LADD, Inc.
The Remote Support Professional remotely monitors individuals with developmental disabilities, providing support to encourage personal growth, community inclusion, and independence. Essential functions include managing crises, dispatching in-person supports when necessary, and troubleshooting technology related to remote support systems.
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Customer Support Executive Position - German/English, Americas
LiveAboard.com BV
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Full Time
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10 Weeks Ago
LiveAboard.com BV
The role involves providing exceptional support to customers by assisting guests in planning and organizing their trips, acting as a liaison between guests and partners, and ensuring a positive experience. Key tasks include offering expert guidance, resolving inquiries and issues, and maintaining high levels of guest and partner satisfaction.
The role serves as the central point of contact for technical support regarding Mesalvo HealthCentre solutions in Oncology and Medication, involving analysis, structured preparation, and finding sustainable solutions for support cases. Responsibilities also include maintaining customer databases, assisting with implementation projects, and actively shaping and optimizing support processes and quality standards.
The role involves taking on the professional and organizational leadership of the technical support team for Mesalvo HealthCentre solutions, including coordinating and prioritizing support requests and analyzing recurring issues to drive sustainable improvements. This person will also ensure support quality, continuously develop processes and standards, and support the professional and personal development of team members.
Remote Support Services Specialist
Triptasticadventures
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Full Time
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10 Weeks Ago
Triptasticadventures
The primary responsibilities involve supporting clients by organizing and coordinating customized service arrangements, including lodging, transportation, and event services. This includes researching options, securing reservations, and maintaining professional communication via phone and email.
Customer Support Specialist (US West Coast)
ONWARD Medical
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Full Time
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10 Weeks Ago
ONWARD Medical
The specialist will act as the primary contact for customer inquiries via phone and email, ensuring timely, accurate, and empathetic support for US clinics and home users. Key duties include managing inbound requests, coordinating with internal teams, documenting complaints, supporting onboarding, and providing basic technical assistance for company products.
This role involves providing customer support and handling administrative tasks related to sales operations. The position is part-time, requiring 20 hours per week.
Remote Medical Support Assistant (Medical Receptionist)
Ansible Government Solutions
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Full Time
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10 Weeks Ago
Ansible Government Solutions
The role involves providing front-line administrative and clerical support for VA clinics, including managing consult intake, patient outreach, and appointment scheduling within strict VA timeliness standards. Responsibilities also include accurately updating patient demographic and insurance information, maintaining documentation in CPRS/EHRM, and collaborating with clinical staff.
The Support Engineer will deliver high-quality technical assistance, including consulting for onboarding and configuration, and provide ongoing support services by troubleshooting issues and ensuring timely resolution. This involves working with ticketing systems, monitoring alerts, managing escalations, and assisting other technical teams with architecture and deployment best practices.
The Level 3 IT Support Technician will manage Help Desk operations, focusing on efficiently solving issues, handling multiple tickets end-to-end across various client environments, and maintaining clear communication and documentation.
The Support Engineer will deliver high-quality technical assistance, including consulting for onboarding and configuration, and provide ongoing support services by troubleshooting issues and ensuring timely resolution. This involves working with ticketing systems, monitoring alerts, managing escalations, and assisting other technical teams with architecture and deployment best practices.
The Support Engineer will deliver high-quality technical assistance, including technical consulting for onboarding and configuration, and provide ongoing support services with timely issue resolution. This involves working with a ticketing system, monitoring alerts, managing escalations, and collaborating with PreSales TechOps on architecture and deployment best practices.
The role involves envisioning, championing, and supporting the development of novel Machine Learning systems, product integrations, and performance optimizations to solve real-world problems. You will also work cross-functionally with product, design, and other engineering teams to build efficient AI solutions for Customer Service products.
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Booking & Client Support Specialist
Hopesglobalgetaways
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Full Time
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10 Weeks Ago
Hopesglobalgetaways
The specialist will assist clients throughout the travel planning journey, from exploring destination ideas to coordinating reservations for memorable vacation experiences. This includes coordinating travel arrangements like flights and accommodations, sharing destination suggestions, and managing confirmations and itinerary adjustments.
The specialist will serve as the primary link between clients and internal departments, focusing on supporting Braiins OS and Braiins Manager by helping clients install, configure, and troubleshoot technical and non-technical issues. They will also contribute to knowledge bases and relay customer feedback to product and development teams.
The representative will provide live support via phone to members regarding service understanding, eligibility, benefits, registration, appointment management, and platform access. Key duties include documenting interactions, ensuring data accuracy, verifying coverage during calls, and assisting with food ordering/delivery inquiries.
Technical Support Engineer 14 APPLICANTS
TRG TECH RESEARCH GROUP Limited
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Full Time
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10 Weeks Ago
TRG TECH RESEARCH GROUP Limited
The role involves rapid incident management, deep root cause analysis, and maintaining strict Service Level Agreements to minimize customer downtime. Responsibilities also include proactive system monitoring, implementing preventive measures, and tracking platform stability in collaboration with QA.
This role involves communicating with clients via phone, email, and virtual meetings to support travel-related requests through coordination and consistent follow-up. Responsibilities also include organizing task details, maintaining records, tracking progress, and collaborating with internal and external partners.
Product Support Analyst I (Mon-Fri; 12 PM to 9 PM ET)
ClinClinicaLink
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Full Time
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10 Weeks Ago
ClinClinicaLink
The Product Support Analyst I will provide exceptional tier I support to end users via email, phone, and chat, focusing on collecting accurate information to categorize and resolve support tickets efficiently. Responsibilities include owning issues from receipt to closure, managing user expectations professionally, and escalating urgent situations effectively.
Medical Virtual Assistant (Front Desk & Patient Scheduling Support)
Virtual Rockstar
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Full Time
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10 Weeks Ago
Virtual Rockstar
The primary focus involves managing a high volume of incoming calls, providing excellent customer service, and accurately scheduling and coordinating patient appointments for a physical therapy practice. This role also supports administrative tasks, including running reports using the EMR system and maintaining accurate patient records.
The representative provides third-level technical and consulting support for moderately complex issues related to technology products, acting as a technical resource across the product lifecycle, including post-production support. Key duties involve delivering world-class customer support, researching and recommending solutions, logging defects in Jira, and taking ownership of production issues to determine root cause.
This individual contributor role is responsible for owning the entire brand onboarding lifecycle from post-sale through go-live, managing a mixed queue and establishing necessary systems and standards for scalability. Key duties include monitoring onboarding health, defining quality standards, leading cross-functional initiatives to improve metrics, and partnering on long-term strategy.
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Tier 1 specialists handle all communications from patients regarding their prescriptions and the PhilRx process. They work collaboratively with leadership and teams to resolve issues promptly.
The Amazon Sales Support Analyst executes daily operations for client Amazon strategies, working closely with the Account Manager on Seller and Vendor Central tasks like case management, reporting, and chargeback handling. This role also involves supporting ad hoc analysis of the business, third-party tools, and special client projects.
The role involves providing technical support, configuration, and troubleshooting for client issues related to the Sumsub platform, requiring technical analysis of problems and defining resolution plans. This includes daily interaction with engineers for escalations and collaborating with other teams to answer client technical questions via chat, email, and calls.
Product Support Analyst I (Mon-Fri; 6 AM to 3 PM ET) 22 APPLICANTS
ClinClinicaLink
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Full Time
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10 Weeks Ago
ClinClinicaLink
The Product Support Analyst I will provide exceptional support to end users via email, phone, and chat, focusing on collecting accurate information to categorize and prioritize requests for timely resolution. Responsibilities include creating, responding to, and managing support tickets while maintaining professional user expectations and owning issues from receipt through closure.
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