Respond to customer inquiries via Slack, email, and chat while maintaining Help Center documentation and video tutorials. Lead onboarding sessions for Freemium customers and collaborate with Product and Engineering teams to resolve technical issues.
Remote Support Specialist Jobs (5,685)
Search = support
Support Engineer Expression of Interest Form
GitLab Prospects
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Full Time
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4 Weeks Ago
GitLab Prospects
Provide technical support for an AI-powered DevSecOps platform to help organizations co-create software. Collaborate with industry leaders to solve complex problems and drive efficiency using AI tools.
Provide first and second-line technical support for internal teams and external customers via ticketing, email, and chat. Diagnose and resolve hardware, software, and cloud infrastructure issues while maintaining a comprehensive knowledge base.
Provide first and second-line technical support for customers using the AI GPU cloud platform. Diagnose and resolve infrastructure and connectivity issues while collaborating with engineering teams to improve platform stability.
Provide first and second-line technical support for internal teams and external customers via ticketing, email, and chat. Diagnose and resolve hardware, software, and cloud infrastructure issues while maintaining a knowledge base and improving support workflows.
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Serve as the primary point of contact for customers to troubleshoot technical issues and guide them through Zoo Design Studio and Zookeeper. Collaborate with engineering and product teams to resolve bugs and provide structured user feedback for product improvement.
Provide high-quality technical support via calls and emails to resolve customer issues and improve product experiences. Collaborate with internal teams like Engineering and QA to resolve critical bugs and create knowledge base documentation.
Customer Support Officer | Dayshift | Remote
ZigZag Careers
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Full Time
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4 Weeks Ago
ZigZag Careers
Act as the first point of contact for users to help them navigate the procurement platform and resolve queries via email, chat, and phone. Contribute to the development of Help Centre resources and training documentation to improve the customer experience.
Own and resolve complex technical support cases across web, desktop, and mobile platforms for AI healthcare products. Diagnose issues involving authentication, audio performance, and integrations while collaborating with engineering teams.
Act as the final escalation point for complex Cloud infrastructure issues, diagnosing and resolving advanced incidents across compute, storage, and networking. Coordinate high-severity incident resolution with Engineering and DevOps teams while mentoring L1 and L2 engineers.
Serve as the final technical escalation point for ELD compliance products, ensuring accuracy in HOS and RODS data. Coordinate with R&D to resolve complex product issues and drive continuous improvement through post-mortem analyses.
Redesign the customer support operating model to prioritize automation and agentic AI over linear headcount growth. Build the necessary data infrastructure and telemetry to automate triage, resolution, and escalation processes.
The role involves providing first-line technical support for the KAPS unclaimed property management system and documenting client-specific requirements for development. Key duties include performing system testing, training end users, and recommending process improvements to clients.
Serve as the primary escalation point for complex technical issues, performing deep root cause analysis across SaaS platforms and hardware. Collaborate with cross-functional teams to resolve high-impact cases and mentor junior support engineers.
Family Peer Support Specialist (Bilingual) - SUD
Maryland Coalition of Families
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Full Time
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4 Weeks Ago
Maryland Coalition of Families
Provide support, education, and advocacy to parents and caregivers of individuals with substance use disorders. Help families navigate behavioral health systems and build natural support networks through coaching and referrals.
The role involves monitoring platform stability, handling customer tickets, and troubleshooting complex technical issues using logs and metrics. It also requires participating in incident management and identifying opportunities for process automation and improvement.
Communicate with English-speaking clients regarding websites and services. Escalate complex technical issues and refund requests to the appropriate departments.
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Supports application software by performing upgrades, troubleshooting technical issues, and managing code promotions across environments. Collaborates with vendors and developers to ensure system availability, performance, and the implementation of application enhancements.
The coordinator supports the KAPS product team by managing internal audit processes, tracking billing activities, and generating management reports. They are also responsible for coordinating team travel and maintaining system documentation and user records.
Resolve moderately complex technical issues escalated from L1, focusing on data validation and workflow troubleshooting. Contribute to the internal knowledge base by documenting solutions and mentoring L1 engineers.
Provide remote administrative support to patients and clinicians across multiple clinics, focusing on documentation and operational success. Manage referrals, prior authorizations, and patient communications via phone, email, and the Carbon Health App.
Provide advanced technical support to customers and internal teams by resolving API, UI, and integration issues. Collaborate with engineering to document bugs, improve platform reliability, and maintain technical documentation.
Provide proactive outreach and individualized support plans for at-risk students facing challenging personal or academic circumstances. Coordinate live support services by facilitating Zoom sessions and tracking student engagement and MTSS data.
Provide proactive outreach and individualized support plans for at-risk students facing personal or academic challenges. Coordinate the gathering of data and documentation for special education referrals and IEP-related processes.
Coordinate and execute sales deals across a defined territory to ensure timely delivery and alignment with business processes. Partner with Sales, Finance, and Legal teams to manage deal lifecycles, resolve account delinquencies, and maintain regional documentation.
Coordinate and execute sales deals across a defined territory to ensure timely delivery and alignment with business processes. Partner with Sales, Finance, and Legal teams to manage deal lifecycles, resolve account delinquencies, and maintain regional process documentation.
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Provides administrative and operational support to sales teams to help close products and maximize revenue. Acts as a liaison between sales, marketing, and other departments while educating team members on available tools.
Provide technical assistance and training for end-users, specifically focusing on JIRA and GitLab. Manage software troubleshooting, user access issues, and the tracking of SLA adherence through automated workflows.
Customer Service and Tech Support - Customer Support for Learning and Development
Lifted, an Upwork Company™
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Full Time
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4 Weeks Ago
Lifted, an Upwork Company™
Provide technical troubleshooting and customer support for K12 proprietary systems, hardware, and software via phone, chat, and email. Manage the ordering of replacement equipment and escalate complex technical issues to tiered support teams.
Customer Service and Tech Support - Customer Support for Learning and Development
Lifted, an Upwork Company™
·
Full Time
·
4 Weeks Ago
Lifted, an Upwork Company™
Provide technical troubleshooting and customer support for K12 equipment and proprietary learning systems via phone, chat, email, and SMS. Manage the ordering of replacement materials and escalate complex technical issues to tiered support teams.
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