The role involves providing technical support for AI products and services, addressing client inquiries, troubleshooting issues, and resolving complex technical problems related to AI algorithms, model deployment, and data processing. Responsibilities also include collaborating with development teams to enhance system performance and maintaining comprehensive technical documentation.
Remote Support Specialist Jobs (4,585)
Search = support
Empower Support Associate
Cornerstone Home Lending
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Full Time
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9 Weeks Ago
Cornerstone Home Lending
The Empower Support Associate provides Tier I level support to the Production/Operations team members regarding loan products and Empower system issues, including answering questions, troubleshooting technical problems, and resolving complaints. This role involves addressing team member inquiries via email and calls for loan-level problems, ensuring timely and accurate resolutions, and escalating complex issues to Tier 2/3 support.
This role involves resolving complex technical issues escalated from Tier I support across diverse client environments, acting as a technical bridge between frontline support and advanced engineering. Responsibilities include advanced troubleshooting, infrastructure management, security checks, and executing mid-level technical projects.
The Technical Customer Support II will provide analytical, consultative, and technical support for Zebra Sports Systems, which tracks athlete movement and generates performance metrics. Responsibilities include diagnosing and resolving hardware/software issues, performing configuration, remote diagnosis, monitoring, and supporting software and hardware devices.
Project Support Specialist 12 APPLICANTS
Precision for Medicine
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Full Time
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10 Weeks Ago
Precision for Medicine
The Project Support Specialist provides cross-functional support to project teams, managing the meeting lifecycle, maintaining project timelines, and overseeing study-specific training documentation and compliance. This role also handles system access management, study supply ordering, vendor coordination for materials, and tracking various study documents and financial aspects.
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Field Support Specialist II (Western U.S. excluding California)
Acuity Inc.
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Full Time
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10 Weeks Ago
Acuity Inc.
The role involves performing onsite lighting and control system startup, troubleshooting, and end-user training, while also providing expert support for internal and external customers regarding field product applications. Key duties include creating and maintaining stakeholder relationships, providing differentiated service, and offering engineering support through cross-functional communication.
Offshore Administrative & Support Specialist
Outsourced Staff
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Full Time
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10 Weeks Ago
Outsourced Staff
The Offshore Administrative & Support Specialist will manage client lifecycle and administrative tasks, procurement and inventory management, scheduling and rostering, and compliance documentation. This role supports onshore Registered Nurse owners, allowing them to focus on clinical leadership and strategic growth.
The Support Associate will serve as the frontline for customer support, handling inquiries via phone, email, SMS, and chat, and resolving issues for parents, students, administrators, and vendors. This role involves maintaining detailed interaction records and collaborating with the team to enhance processes and meet performance targets.
Administrative & Scheduling Support Specialist (Aged Care)
Outsourced Staff
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Full Time
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10 Weeks Ago
Outsourced Staff
This role involves managing client records, coordinating daily schedules for clients and support workers, and supporting timesheet verification and financial administration processes like invoicing and claims submission. The specialist will also handle structured communication and ensure all documentation aligns with aged care standards.
The manager will lead the Technical Support Engineering team, providing technical expertise and support for external and internal customer questions, escalations, and requests while overseeing case management and process workflows. This role involves managing, building, and developing the team, assessing technical skills, developing training programs, and ensuring service levels are met through established best practices.
The Technical Support Engineer will own Tier 1 support across all incoming channels, independently diagnosing and resolving technical issues for school IT administrators regarding platform functionality, email delivery, and add-on errors. This role involves guiding customers through setup, escalating confirmed bugs with thorough documentation, and contributing to the internal knowledge base.
Medical Biller/Claims Processing - Patient Support Representative (Remote; 10am-7pm EST)
IQVIA
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Full Time
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10 Weeks Ago
IQVIA
The primary responsibilities involve receiving medical claims from healthcare providers or patients, ensuring all necessary supporting documentation is present, and interpreting the Explanation of Benefits (EOB) or CMS1500 form. The representative must vet the claim against program-specific business rules to ultimately decide whether the claim should be paid or rejected.
The role involves providing technical support for AI products and services, addressing client inquiries, troubleshooting issues, and resolving complex technical problems related to AI algorithms, model deployment, and data processing. Responsibilities also include collaborating with development teams to enhance system performance and maintaining comprehensive technical documentation.
The role involves owning the technical ecosystem for the global customer service organization, defining the product vision and roadmap for omnichannel support across chat, voice, and web self-service channels. This includes leading end-to-end product development, managing AI-powered conversational experiences, and establishing KPIs to drive continuous optimization.
The role involves assisting with client inquiries, managing schedules and reservations, and performing basic data entry to ensure a smooth and positive customer experience. Communication with clients will occur via phone, text, or email.
App Dev & Support Engineer II
Conduent Bus Proc Optimization Srvs, Inc
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Full Time
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10 Weeks Ago
Conduent Bus Proc Optimization Srvs, Inc
The engineer is responsible for resolving problems and incidents, coordinating with support levels, and documenting new processes for similar application support. They will also provide periodic 24x7 on-call support and deploy application upgrades in a Linux environment.
Concierge Support Specialist 34 APPLICANTS
CommentSold LLC
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Full Time
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10 Weeks Ago
CommentSold LLC
The specialist will customize and set up AI-generated templates for creator profiles and PDF guides, ensuring accuracy, branding, and compliance, while also managing client relationships through review calls and proactive communication via email and Zendesk. This includes designing lead magnets and maintaining updated content like listings and downloads.
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The Senior Support Engineer will be responsible for investigating, diagnosing, and resolving complex technical issues for Aerospike customers across various environments. This involves cross-functional collaboration with engineering, participation in live incident resolution, and assisting with deployments, configuration, and performance tuning.
The Customer Technical Support Representative primarily provides phone-based technical support to consumers, focusing on connectivity issues between hearing devices and mobile applications. Key duties include executing day-to-day operational activities, acting as a liaison, and providing training and coaching to team members.
The Customer Technical Support Representative primarily provides phone-based technical support to consumers, focusing on connectivity issues between hearing devices and mobile applications through efficient troubleshooting. This role also involves operational activities like order management, acting as a liaison, and potentially training and monitoring other team members.
IT Support Engineer (India Office) 12 APPLICANTS
Red Cup IT, Inc.
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Full Time
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10 Weeks Ago
Red Cup IT, Inc.
The primary responsibility involves rapid incident response and troubleshooting to maintain hardware, software, and network health, minimizing system downtime. This includes managing a ticketing system, provisioning new equipment, and overseeing basic network connectivity for end-users.
IT-Systemadministrator:in mit Schwerpunkt Linux & Support
zollsoft GmbH
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Full Time
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10 Weeks Ago
zollsoft GmbH
As a Linux expert, you will install and configure the server landscape to ensure a stable technical foundation, while also serving as the direct interface to the customer for support, training, and workflow optimization.
The Product Manager will own the technical ecosystem for Stelo’s global customer service, defining the product vision and roadmap for omnichannel support across chat, voice, and web self-service channels. This role involves leading end-to-end product development, managing AI-powered conversational experiences, and partnering with cross-functional teams to deliver improvements and track key performance indicators.
AI & Automation Operations Support Analyst
Postmedia Network Inc.
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Full Time
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10 Weeks Ago
Postmedia Network Inc.
This role involves contributing to the development, maintenance, and optimization of automation and AI-enabled workflows, providing hands-on assistance with building n8n workflows and supporting Microsoft Copilot & Power Apps integrations. Key duties include platform support, workflow development following standards, implementing AI-assisted steps, and ensuring operational monitoring and compliance.
AI & Automation Operations Support Analyst
Postmedia Network Inc.
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Full Time
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10 Weeks Ago
Postmedia Network Inc.
This role involves contributing to the development, maintenance, and optimization of automation and AI-enabled workflows, providing hands-on assistance with building n8n workflows and supporting Microsoft Copilot & Power Apps integrations. Key duties include platform support, workflow development following standards, implementing AI-assisted steps, and ensuring operational monitoring and security compliance.
The Solutions Support Engineer will be responsible for owning, troubleshooting, and resolving technical customer issues using best practices and collaboration across teams. This role also involves creating and maintaining documentation, escalating complex cases, and designing solutions to scale support offerings through automation.
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The Solutions Support Engineer will be responsible for owning, troubleshooting, and solving technical customer issues using collaboration and best practices, while also identifying cases that require escalation to product or engineering teams.
The role involves providing expert technical support for audiometers and hearing diagnostic equipment, troubleshooting hardware, connectivity, and system integration issues for clinics and partners. Responsibilities include investigating customer-reported issues to determine root cause, classifying failures, and maintaining technical mastery across all audiometer domains.
The role involves providing technical support and development services for the NICE CXone platform, which includes troubleshooting issues, optimizing configurations, and developing customized solutions. Key duties cover supporting users, diagnosing and escalating issues, customizing the platform (IVR, ACD, reporting), and monitoring system performance.
Member Support Specialist (Mexico or South America based)
Vitable Health
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Full Time
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10 Weeks Ago
Vitable Health
The Member Support Specialist acts as the front line for member experience, delivering fast, empathetic, and high-quality support across phone, email, chat, and SMS to resolve healthcare navigation issues. This role also involves proactively identifying system gaps, coordinating external care, and driving member engagement and utilization of services.
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