The Platform Support Engineer will investigate and diagnose production issues, bugs, and system failures across backend services and data pipelines. They will also collaborate with engineering teams to implement fixes, improve system reliability, and document operational workflows.
Remote Support Specialist Jobs (4,593)
Search = support
You will be responsible for the installation, patching, upgrading, and ongoing support of complex SAP environments including ECC, BI, and SCM. Additionally, you will perform proactive monitoring, system backups, and security administration while collaborating with infrastructure and development teams.
Agrowin Support & Developer
FoodChain ID Group, Inc
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Full Time
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8 Weeks Ago
FoodChain ID Group, Inc
Provide technical and functional support for Agrowin software while maintaining and improving ETL processes and data flows. Develop and maintain cloud-based functionalities using Symfony PHP and collaborate with cross-functional teams.
You will serve as a vital link between clients and systems, ensuring world-class system performance and client satisfaction. Responsibilities include the maintenance and administration of Voice PBX systems and handling day-to-day voice operations and requirements.
The Customer Support Representative manages B2B and B2C inquiries via multiple channels while maintaining accurate records in compliance with regulations. They also promote Dario products and services to members and provide high-quality, patient assistance.
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Operations Customer Experience Support Lead - (Philippine-Based)
Trafilea
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Full Time
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8 Weeks Ago
Trafilea
Manage and resolve customer order issues while acting as a bridge between customer support and operations teams. Monitor order flow, drive solutions for fulfillment problems, and improve standard operating procedures to enhance the customer journey.
Customer Support Agent in Griekenland remote 16 APPLICANTS
Job Squad
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Full Time
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8 Weeks Ago
Job Squad
Provide customer support via telephone and chat to resolve inquiries and issues. Maintain high quality standards to ensure customer satisfaction and earn performance bonuses.
Provide inbound customer support to partners by managing their extranet, including availability, calendars, and invoices. Assist partners via phone and email to ensure high-quality service and business process support.
Customer Support Coordinator 16 APPLICANTS
Hopesglobalgetaways
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Full Time
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8 Weeks Ago
Hopesglobalgetaways
The Customer Support Coordinator assists clients with organizing travel plans, reviewing reservation options, and ensuring accurate trip arrangements. They also respond to client inquiries, manage itinerary updates, and maintain organized records of all interactions.
Remote Non-Profit Donation Processor Phone-Based Support Role 26 APPLICANTS
Prioxtel Virtual Solutions
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Full Time
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8 Weeks Ago
Prioxtel Virtual Solutions
The role involves managing inbound and outbound calls for nonprofit fundraising campaigns while accurately recording donation and pledge details. You will be expected to follow structured scripts and maintain high standards of professionalism and compliance.
Work From Home – Fundraising Support Contractor 14 APPLICANTS
Prioxtel Virtual Solutions
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Full Time
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8 Weeks Ago
Prioxtel Virtual Solutions
The contractor will communicate with donors regarding charitable contributions and process donations accurately. They are also responsible for maintaining compliance with nonprofit guidelines and meeting call quality and attendance standards.
Technical Support Specialist - Grand Rapids/Remote 14 APPLICANTS
Veralto Global
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Full Time
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8 Weeks Ago
Veralto Global
Provide advanced technical support for coding and marking systems while managing complex hardware, software, and integration issues. Collaborate with engineering and quality teams to maintain technical documentation and resolve customer escalations.
L1 Technical Support Specialist (Ukraine Private Entrepreneur)
brightfin
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Full Time
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8 Weeks Ago
brightfin
The L1 Technical Support Specialist is responsible for diagnosing and resolving technical incidents while maintaining accurate documentation and knowledge base entries. They will collaborate with internal teams to ensure efficient issue resolution and provide regular status updates to stakeholders.
You will lead and scale the EMEA Product Support team, shaping regional operations while collaborating with cross-functional departments like Engineering and Customer Success. The role involves driving support strategies, monitoring performance metrics, and ensuring high-quality resolution of complex technical customer issues.
The Host Support Advocate will investigate complex host and member situations while serving as a trusted point of contact for policy and operational guidance. They will also manage conflict de-escalation and coordinate across internal teams to ensure fair, policy-aligned resolutions.
Provide remote support for mission-critical SAP applications by diagnosing and resolving complex issues for global clients. Collaborate with team members to deliver application fixes and contribute to knowledge-sharing methodologies.
Supervisor, Genetic Counseling Clinical Support, Clinical Indication
Baylor Genetics
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Full Time
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8 Weeks Ago
Baylor Genetics
The supervisor oversees daily operations of the genetic counseling clinical support team, ensuring accurate and timely completion of clinical indication workflows. They are responsible for leading team performance, managing resource allocation, and providing clinical guidance on complex cases.
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The IT Support Supervisor will lead a remote team of specialists to design and deliver IT training programs while ensuring system stability and data integrity. They are responsible for maintaining regulatory compliance and fostering a service-oriented culture across the organization.
Senior Manager, Premium Support Engineer (Databolt) - Capital One Software (Remote)
Capital One
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Full Time
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8 Weeks Ago
Capital One
Serve as the primary technical authority and strategic partner for enterprise customers, managing incident response and system health. Lead business reviews and advocate for customer feature requests while ensuring the resilience of self-hosted data plane instances.
The specialist is responsible for supporting real estate transactions by performing administrative duties and providing high-level customer support for title production processes. They act as a resource for the team, solving atypical problems and ensuring the quality and timeliness of operations.
You will provide technical support via live chat to sports organizations, diagnosing and resolving user issues while collaborating with product and engineering teams. Additionally, you will contribute to the knowledge base and help improve internal workflows and AI-powered support initiatives.
Customer Support Agent
Protect Animals with Satellites, LLC
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Full Time
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8 Weeks Ago
Protect Animals with Satellites, LLC
The Customer Support Agent will resolve complex technical issues via voice, video, chat, and email while serving as the primary point of contact for customers. They are responsible for documenting interactions, identifying trends, and maintaining a positive, empathetic customer experience.
IT Support Services Help Desk Technician 22 APPLICANTS
Alchemy Consulting Group
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Full Time
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9 Weeks Ago
Alchemy Consulting Group
The technician will provide first-level IT support for hardware and software issues while maintaining detailed incident documentation in the ticketing system. They will also assist with system security, infrastructure maintenance, and configuration of site hardware and software.
The Technical Support Engineer provides frontline remote support for audiovisual and unified communications systems, ensuring timely resolution of incidents. Responsibilities include triaging technical issues, managing case loads, and coordinating with field technicians to maintain service level agreements.
The Technical Support Engineer provides frontline remote support for audiovisual and unified communications systems by diagnosing and resolving technical incidents. They manage active case loads, coordinate with field technicians, and ensure compliance with client service level agreements.
The role involves managing and verifying medical-related data, including double-checking patient data from medical devices and handling data entry. Additionally, it includes providing primary support for remote monitoring services for medical institutions and managing service facility setups.
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Developer L3 – Product Support Engineering
Bloom Equity Partners
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Full Time
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9 Weeks Ago
Bloom Equity Partners
The role involves managing complex L3 escalations for enterprise integrations and supporting active project deployments through deep-dive analysis and troubleshooting. You will collaborate with internal teams to resolve performance issues, document findings, and contribute to product improvements.
The Support Specialist will resolve customer inquiries via email, phone, and chat while utilizing AI tools to maintain high quality and efficiency. They are also responsible for triaging issues, documenting bugs for engineering teams, and contributing to team goals through collaboration and knowledge sharing.
The Support Specialist will resolve customer inquiries via email, phone, and chat while utilizing AI tools to maintain high quality and efficiency. They are also responsible for triaging issues, documenting bugs for engineering teams, and contributing to team goals through collaboration.
Provide high-quality technical support for a SaaS product via chat and video calls to ensure customer satisfaction. Collaborate with cross-functional teams to resolve complex issues and suggest product improvements based on user feedback.
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