Find remote support jobs as a Support Technician, Support Engineer, Customer Support Representative, Technical Support Manager, and more. We curate the best remote support jobs to match your area of expertise. Customer support deals with clearly communicating with the customers in troubleshooting, maintenance, installation of a product, and so much more. Remote Support jobs where people telecommute (work remotely) are on the rise. Stay ahead of the curve and find a remote job on the world's biggest remote job marketplace.
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Assist clients with travel arrangements, vacation packages, and accommodations while coordinating service requests. Maintain accurate records of customer interactions and research travel products using company tools.
Provide professional support to clients by coordinating travel plans, reservations, and vacation packages. Manage client communications via phone, email, and messaging while maintaining accurate travel documentation.
Provide technical and non-technical support to customers via phone, email, text, and chat to ensure final resolution of issues. Document all interactions in real-time and maintain key contact center metrics including customer satisfaction and productivity.
Respond to member telephone calls regarding eligibility and benefit information using an automated system. Research inquiries, document interactions in a CRM ticketing solution, and conduct outbound calls as needed.
Lead the APAC support engineering team by managing escalations, maintaining technical standards, and ensuring seamless global handoffs. Act as a bridge between users and the product team to translate support patterns into product improvements.
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Provide exceptional customer service to students via phone and email to resolve complex issues regarding university policies. Coordinate with support offices to guide students through the post-acceptance stage and meet departmental performance indicators.
Convert prospective students into qualified applicants by handling high volumes of outbound calls and inquiries. Counsel students on program fit, admissions requirements, and financial aid processes while promoting the value of online education.
Manage multi-channel patient interactions to convert inquiries into booked appointments while ensuring high patient satisfaction. Collaborate with clinic staff and internal teams to optimize the patient experience and maintain accurate data capture.
Provide professional support to clients by coordinating travel bookings for flights, hotels, and holiday packages. Manage client inquiries and maintain organized records to ensure a seamless service experience.
Provide professional support to clients by coordinating travel bookings for flights, hotels, and holiday packages. Manage client inquiries and maintain organized records to ensure a seamless service experience.
Provide professional support to clients by coordinating travel bookings for flights, hotels, and holiday packages. Manage client inquiries and maintain organized records to ensure a seamless service experience.
Manage a portfolio of customer cases via Salesforce to resolve technical issues and product questions for crew and client users. Partner with Product and Engineering teams to identify bugs and contribute to internal knowledge bases and SOPs.
Serve as the primary point of contact for high-level clinical IT escalations across Europe, providing expert on-site and remote support. Drive operational efficiency and system performance by resolving complex software integrations and connectivity issues within hospital infrastructures.
The Field Service Representative is responsible for installing, maintaining, and repairing diagnostic instruments in hospital laboratory environments. This includes performing preventative maintenance, field modifications, and providing exceptional customer service with minimal supervision.
Assist families in understanding and selecting appropriate benefit options through professional communication. Provide reliable support and contribute ideas to improve team systems and the client experience.
Manage day-to-day client account requirements and deliver excellent customer service while supporting junior staff. Coordinate pre-artwork build activities, manage timelines, and identify process improvements to meet KPIs.
Handle customer inquiries regarding orders, deliveries, and returns via a ticket management system. Manage payment issues through PayPal, Klarna, and Shopify Payments, and maintain customer reviews on platforms like TrustPilot.
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Provides administrative and technical support to the Family Support department to ensure regulatory compliance and accuracy of business deliverables. Responsibilities include monitoring data, maintaining documentation, and assisting with program audits and special projects.
The role involves reviewing and analyzing legal documents, claim forms, and contracts to resolve complex client inquiries. The specialist will collaborate with project managers to ensure quality assurance and meet project deliverables.
Handle incoming customer contacts via calls, chats, and emails to provide product information and resolve issues. Document all interactions and escalate priority problems according to company policies.
Assist union members in receiving their specific benefits. Coordinate with various unions across California to provide member support.
Oversee the team responsible for day-to-day support, releases, and upgrades for assigned HR systems and modules. Manage the end-to-end lifecycle of application design, build, test, and deployment while leading change control and vendor engagements.
The Call Center Specialist will provide quality customer service to internal staff and external patients, managing calls effectively to enhance customer experience. Responsibilities include scheduling appointments, transmitting messages to the clinical team, and answering questions about medication refills.
Provide quality customer service to internal staff and external patients by managing calls, scheduling appointments, and handling medication refill requests. Ensure efficient data entry and maintain patient confidentiality while coordinating with clinical teams.
Handle incoming customer contacts via calls, chats, and emails to provide product information and resolve issues. Document all interactions and escalate priority problems according to company policies.
Assist clients with personalized service arrangements including accommodations, transportation, and activities. Research available options and confirm reservation details to ensure accuracy.
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Handle customer tickets and investigate configuration issues for healthcare clients in Brazil. The role also involves designing next-generation architectures and maintaining legacy COBOL systems.
Plan and execute medical education programs and training logistics in collaboration with Sales and Marketing. Manage budgets, compliance requirements, and serve as the primary contact for medical professionals.
Manage overnight back-office POS operations in Dutchie to ensure product listings are accurately cataloged and priced before store opening. Maintain digital menus and generate nightly inventory reports to support management decisions.
Provide frontline technical support via phone and email to medical professionals, guiding them through platform navigation and practice management workflows. Diagnose software errors, manage tickets in HubSpot, and escalate complex issues to Level 2 support.
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