Client Service Representative
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AI Summary
Manage day-to-day client account requirements and deliver excellent customer service while supporting junior staff. Coordinate pre-artwork build activities, manage timelines, and identify process improvements to meet KPIs.
Working within the Client Service team, the Client Service Representative will undertake the day to day client account management requirements whilst delivering excellent customer service. The Client Service Representative will support the activities (day to day and development) of all junior individuals working within their designated client account.
What you’ll be doing:
- Support the Client Service team with any and all support for the designated customer account to ensure Trident meets the necessary KPI/RTP
- Using the appropriate communication channels, clarify client requirements while managing client expectations with respect timelines.
- Reference applicable Trident generic and customer specific standard working practices (SWP) to effectively process all the necessary pre-artwork build activities utilising Trident/client artwork management tools
- Produce/update tracking documents, notifying the account lead should deliverables timing become a concern.
- Schedule production resources where directed
- Release completed products in line with the agreed timelines
- Preparation of quotes and invoices for client billing
- Coach, mentor and support the development of junior staff within the designated client account, in accordance with client account requirements and applicable SWP.
- Identify and constructively raise issues with relevant team members, promoting best practice
- Support the Management team through the investigation of process improvements, making recommendations for process improvements
- Support the introduction of technology changes through system testing, communicating issues/potential issues
This position is located in Kuala Lumpur or Penang, Malaysia
We’d love to hear from you if:
- Relevant experience in print and or packaging knowledge
- 2-3 years of experience In servicing client accounts
- Possess project management skills In managing accounts end to end
- Due to geographical requirements, Chinese language capability Is required In this role
- Excellent written and spoken English
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