The specialist will provide responsive and professional customer support via multiple channels, assisting clients with luxury and leisure travel reservations, itinerary updates, and special accommodations. This includes monitoring bookings for accuracy and resolving client questions or concerns with a solutions-focused mindset.
Remote Support Jobs (9,103)
Job category = Support
The specialist will provide responsive and professional customer support via phone, email, and online messaging, assisting clients with luxury and leisure travel reservations and itinerary updates. They must also monitor bookings for accuracy, resolve client concerns with a solutions-focused mindset, and maintain organized records.
The specialist will provide responsive and professional customer support via phone, email, and messaging, assisting clients with luxury and leisure travel reservations and itinerary updates. Responsibilities also include monitoring bookings for accuracy, resolving client concerns, and maintaining organized records.
The specialist will provide responsive and professional customer support via multiple channels, assisting clients with luxury and leisure travel reservations, itinerary updates, and special accommodations. This includes monitoring bookings for accuracy and resolving client questions or concerns with a solutions-focused mindset.
The specialist will provide responsive and professional customer support via multiple channels, assisting clients with luxury and leisure travel reservations, itinerary updates, and special accommodations. This includes monitoring bookings for accuracy and resolving client questions or concerns with a solutions-focused mindset.
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The specialist will provide responsive and professional customer support via phone, email, and online messaging, assisting clients with luxury and leisure travel reservations and itinerary updates. They must also monitor bookings for accuracy, resolve client concerns with a solutions-focused mindset, and maintain organized records.
The specialist will provide responsive and professional customer support via multiple channels, assisting clients with luxury and leisure travel reservations, itinerary updates, and special accommodations. This includes monitoring bookings for accuracy and resolving client questions or concerns with a solutions-focused mindset.
The specialist will provide responsive and professional customer support via multiple channels, assisting clients with luxury and leisure travel reservations, itinerary updates, and special accommodations. They must also monitor bookings for accuracy and resolve client concerns with a solutions-focused mindset.
The specialist will provide responsive and professional customer support via multiple channels, assisting clients with luxury and leisure travel reservations, itinerary updates, and special accommodations. This includes monitoring bookings for accuracy and resolving client questions or concerns with a solutions-focused mindset.
The specialist will provide responsive and professional customer support via phone, email, and messaging, assisting clients with luxury and leisure travel reservations and itinerary updates. They must also monitor bookings for accuracy and resolve client questions or concerns with a solutions-focused mindset.
The specialist will provide responsive and professional customer support via phone, email, and online messaging, assisting clients with luxury and leisure travel reservations and itinerary updates. They must also monitor bookings for accuracy, resolve client concerns, and maintain organized records.
This role involves providing responsive and professional customer support via multiple channels, assisting clients with luxury and leisure travel reservations, and managing itinerary updates. The specialist will also be responsible for monitoring bookings for accuracy and resolving client questions or concerns with a solutions-focused mindset.
Reimbursement, Customer Service Specialist (Remote)
Castle Biosciences
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Full Time
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16 Weeks Ago
Castle Biosciences
This role involves managing inbound communications via phone and email from patients, clinicians, and insurance plans regarding insurance billing inquiries. The specialist will provide support by educating callers on reimbursement processes, billing policies, and necessary documentation for appeals and submissions.
The specialist will communicate with customers via email, chat, and video calls to resolve issues and answer questions, while learning the product inside and out to guide users effectively. They will also collaborate with internal teams to share insights and build help center documentation to improve the platform.
This role involves detailed data entry of original content items or the review and editing of transcribed voice clips submitted by users, ensuring data accuracy and completeness via a mobile application. Additionally, the representative must review auto-priced content items, evaluating suggested replacements and adjusting pricing for consistency.
Technical Advisor – Digital Health Training and Technical Assistance (3 Positions)
MCD Global Health
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Full Time
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16 Weeks Ago
MCD Global Health
The core functions involve developing and delivering engaging training on telehealth, virtual care, and digital health tools, alongside providing hands-on technical assistance to help programs implement and scale digital solutions.
Clinical Support Associates act as the first point of contact for provider offices, pharmacies, and payers, managing 40–60 inquiries daily via phone and email regarding prescription support, status updates, and prior authorizations. Responsibilities include supporting prescription workflows, coordinating with internal and external partners to resolve bottlenecks, and accurately logging all system updates.
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The Team Lead will take end-to-end responsibility for Customer Support within a modern PLG and partner model, focusing on scaling and measurable improvement of support operations. This involves managing clear KPIs, implementing smart processes, and adopting a consistent AI-first approach to customer interactions.
The role involves managing user feedback on external review platforms, ensuring account information is updated and verified, and interacting with platform technical support and internal teams. Responsibilities also include generating basic reports on typical inquiries, review dynamics, ratings, and other reputation metrics.
The role involves receiving and handling colleague support requests via calls, chat, or tickets, providing information for incident resolution, and promptly escalating unresolved issues while maintaining accurate records. Responsibilities also include managing daily support incidents under supervision and ensuring service levels are met by providing prompt and effective user assistance.
The role involves providing Level 2 technical support to customers by resolving issues and error messages encountered in a live production environment, which includes troubleshooting and providing feedback. Responsibilities also cover analyzing and debugging CSG product applications, managing ticket details, delivering product installations, and assisting management with KPI reporting.
This role involves operating and enhancing Customer Listening Programs, including supporting the execution and optimization of VoC programs like NPS and CSAT, and maintaining consistent listening strategies across customer touchpoints. The analyst will also conduct advanced analytics, generating statistical insights by analyzing large datasets to uncover patterns and predict customer behaviors.
The representative will install, maintain, and repair uninterruptible power supply (UPS) systems critical for data centers and emerging AI/cloud technologies. This role also involves designing, building, repairing, and adjusting electrical components, supporting complex projects, and evaluating new products.
The role involves supervising a team of Member Advocates and Processors, focusing on daily operations including staffing, problem resolution, reporting, and quality assurance. Responsibilities also include assisting with hiring, training, development, handling escalated inquiries, and conducting quality reviews.
The Director will lead, develop, and support the use of technology and tools to maximize the impact of global legal training and technical assistance programming, focusing on issues facing unaccompanied and separated children in the U.S. This includes designing and executing training, preparing legal guidance, and overseeing the provision of expert legal technical assistance to staff and partners.
The Customer Experience team drives the best user experience through process improvement, order management, and problem-solving, ensuring customers receive ordered products quickly and issues are resolved effectively. Responsibilities include interacting politely with buyers and sellers, resolving issues related to payments, orders, and shipments promptly, and becoming an expert in the Whatnot product and systems.
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Independent Client Services Consultant (Remote)
Travel With Lani
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Full Time
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17 Weeks Ago
Travel With Lani
The consultant will be responsible for researching, creating, and coordinating customized travel itineraries, including arranging airlines, hotels, cruises, and tours based on client preferences and budgets. They must also maintain communication with clients before and after travel to ensure satisfaction and assist with any arising issues.
Customer Service Rep.-Licensed
Philadelphia Insurance Companies
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Full Time
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17 Weeks Ago
Philadelphia Insurance Companies
Licensed Customer Service Representatives serve as the primary contact for existing customers, addressing needs via phone and email, maintaining underwriting integrity, and handling service updates like policy changes, cancellations, and billing clarifications. Responsibilities also include conducting risk analysis, evaluating underwriting quality, and meeting production goals while adhering to compliance standards.
Sachbearbeitung Vertrieb / Customer Service (m/w/d) Sachbearbeitung Vertrieb / Customer Service (m/w/d)
V-LINE GROUP
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Full Time
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17 Weeks Ago
V-LINE GROUP
The role is primarily responsible for professional written and verbal customer support during inquiry, offer, and order stages, including creating offers with price calculations considering competition. The employee will also manage order processing, communicate scheduling changes, handle after-sales services like complaints, and build strong customer relationships to ensure a positive customer experience.
The Strategic Technical Customer Success Manager will serve as a trusted advisor to CISOs and security leaders, guiding conversations from technical findings to business impact and owning the ongoing cyber risk narrative for assigned customers. This role involves leading customer onboarding for the Hyver platform, interpreting risk models, and orchestrating professional service engagements to ensure measurable risk reduction.
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