Junior Contact Center Agent (Roadside Assistance)

What will your responsibilities be?

• Providing roadside assistance in a safe, professional, and timely manner;
• Acknowledging and resolving customer complaints;
• Processing inquiries received via phone;
• Identifying customer needs and helping customers using specific features;
• Analyzing and reporting product malfunctions;
• Assisting in training new employees when requested by management;
• Updating our internal databases with information about technical issues and useful discussions with customers;
• Informing customers about new features and functionalities;
• Following up with customers to ensure their technical issues are resolved.

What skills are we looking for?

• High school diploma or equivalent (mandatory)
• Previous experience in Customer Care Specialist or in a similar Customer Service Representative (CSR) role (preferred)
• Native-level German or minimum C1 proficiency (mandatory)
• Fluent in English (mandatory)
• Availability to work in a shift-based schedule (mandatory)
• Familiarity with the automotive industry (considered an advantage)
• Experience using help desk software and remote support too
• Solid understanding of CRM systems
• Excellent communication and problem-solving ski