The Director of Contact Center Operations will build and lead a compliant contact center focused on supporting healthcare professionals through high-quality outbound engagement. Responsibilities include managing sales operations, optimizing performance, and ensuring compliance with industry standards.
Remote Support Jobs in United States (5,806)
Remote in = United States
Job category = Support
The Onboarding Specialist is tasked with delivering a structured, high-impact onboarding experience to ensure customers rapidly understand, activate, and derive value from the SQREEM platform, moving them from first login to first insight and campaign quickly. This involves executing a two-phase onboarding model focused on intelligence training and activation guidance, while also standardizing workflows and reducing the time to the first live campaign.
Customer Service Representative – Remote in USA 13 APPLICANTS
Percepta
·
Full Time
·
9 Weeks Ago
Percepta
The representative will handle incoming customer communications, conducting necessary research to resolve issues and provide answers quickly. A key part of the role involves taking ownership of resolving escalated or complex customer calls with compassion.
The representative will handle incoming customer communications, conducting necessary research to resolve issues and provide answers quickly. Responsibilities include taking ownership of escalated or complex calls, aiming to deliver an exceptional customer experience.
Remote Customer Support Representative
Jobs for Humanity
·
Full Time
·
9 Weeks Ago
Jobs for Humanity
The representative will provide exceptional client support, manage collections and overdue payments, oversee account receivables, and act as the Escrow Representative coordinating regional transactions. Key duties involve handling inquiries, developing collection strategies, and ensuring accurate payment processing and compliance.
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The Service Desk Technician acts as the first point of contact for clients, aiming to deliver an exceptional initial support experience through timely and precise ticket resolution. Responsibilities include responding to support tickets according to SLAs, engaging clients via phone, email, and chat, and documenting all work in the ticketing system.
This executive will lead operations, Customer Success, and back office teams end-to-end, focusing on standardizing processes across teams and vendors while driving automation through AI tools. Key duties include improving CSAT and retention, owning vendor performance, building KPI scorecards, and integrating acquisitions into a unified operating system.
Remote Customer Support Associate (Work From Home | Flexible Schedule)
Traveling with Mchaila
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Full Time
·
9 Weeks Ago
Traveling with Mchaila
The associate will support clients by providing clear and timely communication, responding to inquiries with accurate information, and assisting with scheduling, confirmations, and follow-ups. They will also help coordinate details to maintain organization and collaborate with team members for a smooth client experience.
The Market Support Representative will establish and maintain professional relationships with brokers and customers, collaborating internally to meet expectations and provide value-added solutions impacting new business sales and persistency. This role involves managing service requests, ensuring timely renewal delivery, assisting with pipeline management in Salesforce, and supporting the proposal process from RFP review through underwriting partnership.
The analyst will provide front-line technical support for proprietary software applications to external government clients via phone, email, and remote access. Essential duties include identifying, troubleshooting, resolving application issues, and deploying software with training.
The Client Services Director will act as the primary liaison for aircraft owners, ensuring proactive and personalized service. They will also lead a team to maintain operational excellence and uphold safety standards.
Key responsibilities include serving as the front line of technical service by responding to alarms, validating system status, capturing event data, and executing approved stabilization steps. The role also involves supporting customer experience needs across different time zones and escalating concerns with supporting evidence.
The specialist serves as the primary contact for Medicare contractors and providers, delivering professional, accurate, and timely responses to inquiries via written, telephonic, and electronic means. Key duties involve maintaining knowledge of contract requirements, resolving complex issues via inbound calls, and conducting necessary research and follow-ups.
The manager will develop standard equipment installation checklists based on manufacturer requirements and monitor their effectiveness, coordinating with field installation teams to arrange inspections. They will also develop customer satisfaction surveys, conduct interviews with end users, and analyze the resulting data to suggest programmatic improvements.
The role involves monitoring prescription claims rejections from third-party pharmacies, contacting members and providers with rejection information, and offering alternative options. Responsibilities also include working with the prior authorization team, evaluating requests, processing overrides in the JUDI system, and acting as a Subject Matter Expert on pharmacy and drug benefits.
Apprentices will work through the end-to-end UX design and UX research process for a self-selected startup idea, focusing on building digital products and services from zero to one. Responsibilities include leading discovery research, synthesizing insights, delivering a compelling UX design and business pitch, and leading user testing to iterate on the solution.
SAP Extended Warehouse Management (EWM) Support Consultant II 24 APPLICANTS
C5MI Insight
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Full Time
·
9 Weeks Ago
C5MI Insight
The SAP EWM Support Consultant provides post-go-live support, troubleshooting, and system maintenance for SAP Extended Warehouse Management environments, ensuring system stability and resolving user-reported issues. This role involves managing a high volume of support tickets, identifying root causes of system errors, and collaborating with cross-functional teams to maintain and enhance EWM performance.
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SAP Transportation Management (TM) Support Consultant I 24 APPLICANTS
C5MI Insight
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Full Time
·
9 Weeks Ago
C5MI Insight
The SAP TM Support Consultant provides post-go-live support, troubleshooting, and system maintenance for SAP Transportation Management (TM), ensuring system stability and resolving user-reported issues. This role involves managing support tickets, analyzing system performance, coordinating fixes, and documenting procedures while working cross-functionally.
SAP Transportation Management (TM) Support Consultant II 16 APPLICANTS
C5MI Insight
·
Full Time
·
9 Weeks Ago
C5MI Insight
The SAP TM Support Consultant is responsible for providing post-go-live support, troubleshooting system issues, managing configurations, and ensuring overall SAP Transportation Management system stability. This involves resolving user-reported tickets, analyzing performance, and collaborating with technical and functional teams for enhancements and fixes.
Customer Service Remote Work (California Residents Only)
Morphius Corp
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Full Time
·
9 Weeks Ago
Morphius Corp
As a Benefits Administrator, the role involves making appointments and following up with Union members who have requested information regarding their benefits. The primary focus is on servicing Union members through exceptional customer service skills.
Customer Service 1.0 25 APPLICANTS
Virtual Vantage Inc
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Full Time
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9 Weeks Ago
Virtual Vantage Inc
The role involves handling inbound and outbound calls with professionalism and empathy to assist customers with basic questions and issues. Representatives must accurately input data into client systems and follow up to ensure customer satisfaction.
Customer Service 2.0 12 APPLICANTS
Virtual Vantage Inc
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Full Time
·
9 Weeks Ago
Virtual Vantage Inc
The role involves handling inbound and outbound customer service calls, focusing on resolving issues and delivering exceptional service during every interaction. Representatives must also accurately document customer information and call outcomes while ensuring resolution follow-up.
Customer Service 4.0 11 APPLICANTS
Virtual Vantage Inc
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Full Time
·
9 Weeks Ago
Virtual Vantage Inc
This role involves providing customer support remotely. Specific duties are not detailed beyond the general function of a Support Representative.
Part-time Faculty, University Support Provider - Bilingual Authorization 11 APPLICANTS
National University
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Full Time
·
9 Weeks Ago
National University
The faculty member will provide substantive and timely feedback to students on various assessments while maintaining an inclusive, student-centric learning environment. Responsibilities also include completing administrative tasks on deadlines and collaborating with student services to identify at-risk students.
The Patient Service Representative will train patients and caregivers on the use and care of the LifeVest® device, which includes setting up the equipment, programming it per physician orders, and ensuring patient understanding and satisfaction through follow-up. Responsibilities also involve scheduling services, traveling to patient locations, managing inventory, and handling necessary paperwork.
Remote Guest Services Advisor 14 APPLICANTS
Hopesglobalgetaways
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Full Time
·
9 Weeks Ago
Hopesglobalgetaways
The advisor will support clients throughout the travel planning process by organizing vacation options, coordinating reservation details for cruises, resorts, and tours, and assisting with necessary trip documentation. This role involves recommending optional experiences to enhance trips and building strong relationships to encourage repeat and referral business.
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The consultant will guide clients through travel planning steps, organize reservation details for accommodations, transportation, and activities, and provide assistance throughout the coordination process. Responsibilities also include communicating preferences, confirming itinerary accuracy, and responding to client inquiries via multiple channels.
The role involves leading and developing the customer-facing support team through 1:1s, managing performance, and building operational systems like routing, SLAs, and tooling infrastructure. Responsibilities also include owning the help center, managing team training, and representing support cross-functionally with Product and Engineering.
Customer Service Remote Work (California Residents Only) 13 APPLICANTS
Morphius Corp
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Full Time
·
9 Weeks Ago
Morphius Corp
As a Benefits Administrator, the role involves making appointments and following up with Union members who have requested information regarding their provided benefits. The core function is to service different Union members through exceptional customer service skills.
Customer Service Remote Work (California Residents Only) 11 APPLICANTS
Morphius Corp
·
Full Time
·
9 Weeks Ago
Morphius Corp
As a Benefits Administrator, the role involves making appointments and following up with Union members who have requested information regarding their benefits. The primary focus is on servicing different Union members through exceptional customer service.
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