Workforce Specialist - Call Center
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AI Summary
The Workforce Specialist monitors schedule adherence, staffing levels, and call queue assignments to ensure operational efficiency. They also provide technical assistance to staff and assist with workforce reporting and process improvement efforts.
Automated Health Systems is seeking a Workforce Specialist to support contact center workforce operations and staffing coordination. This position is remote.
Benefits
- Health, dental, and vision insurance
- 401(k)
- Employee wellness program
- Training and career growth opportunities
Responsibilities
- Monitor schedule adherence and staffing levels
- Assist with workforce reporting and data tracking
- Provide technical assistance to staff when needed
- Direct staff to internal support resources
- Support workforce planning and call queue assignments
- Troubleshoot operational or staffing issues
- Assist with reporting and process improvement efforts
Qualifications
Qualifications
- Associate degree in related field preferred or equivalent experience
- 2+ years of contact center or human services experience required
- Strong communication and computer skills
- Ability to manage multiple tasks and analyze workforce data
- Bilingual skills are a plus
Automated Health Systems is an Equal Opportunity Employer.
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