Workforce Specialist - Call Center

Automated Health Systems is seeking a Workforce Specialist to support contact center workforce operations and staffing coordination.  This position is remote.

Benefits

• Health, dental, and vision insurance
• 401(k)
• Employee wellness program
• Training and career growth opportunities

Responsibilities

• Monitor schedule adherence and staffing levels
• Assist with workforce reporting and data tracking
• Provide technical assistance to staff when needed
• Direct staff to internal support resources
• Support workforce planning and call queue assignments
• Troubleshoot operational or staffing issues
• Assist with reporting and process improvement efforts

Qualifications

• Associate degree in related field preferred or equivalent experience
• 2+ years of contact center or human services experience required
• Strong communication and computer skills
• Ability to manage multiple tasks and analyze workforce data
• Bilingual skills are a plus

Automated Health Systems is an Equal Opportunity Employer.