Maintain strong customer relationships and ensure client needs are met to deliver an exceptional customer experience. Drive account growth through renewals, upselling, and cross-selling while monitoring account health.
Remote Customer Success Manager Jobs (1,238)
Search = customer success manager
Manage a portfolio of enterprise customers from trial to implementation to drive adoption and increase net revenue retention. Act as the voice of the customer to provide internal feedback and collaborate with cross-functional teams to optimize platform use.
Drive customer onboarding, monitor account health, and manage renewals to ensure maximum value and product adoption. Act as the primary point of contact for clients while partnering with sales to identify expansion opportunities.
Drive customer adoption, retention, and growth by providing proactive recommendations and conducting product trainings. Act as the voice of the customer internally while collaborating with Account Executives and Solutions Architects to ensure business objectives are met.
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Drive account retention and product adoption for Korean and APAC partners by transforming usage data into localized strategies. You will manage the regional NPS program and collaborate with product teams to influence the regional roadmap.
Manage relationships for enterprise accounts in the banking and fintech sectors, focusing on onboarding and setting business objectives. Provide consultative support to solve fraud-related challenges and ensure long-term customer success and renewals.
Manage strategic relationships with bank, credit union, and fintech customers to ensure high levels of service and business insight. Lead client onboarding, establish business goals, and provide consultative solutions for fraud-related challenges.
Lead the global Customer Success analytics roadmap to transform complex data into actionable business insights and executive narratives. Architect health and adoption frameworks to mitigate churn and drive expansion while mentoring a high-performing analytics team.
Manage a strategic book of business ($2-3M ARR) focusing on gross and net revenue retention and product adoption. Build C-suite relationships and execute strategic account plans to drive expansion and long-term customer advocacy.
The Customer Success Manager serves as a strategic partner to social good organizations, guiding them in the adoption of cloud solutions to achieve measurable outcomes. Key duties include leading success planning, monitoring customer health, and driving retention and growth through executive relationships.
Copy of Customer Success Manager
Bridgeway Benefit Technologies
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Full Time
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3 Weeks Ago
Bridgeway Benefit Technologies
The CSM manages the full post-sale customer lifecycle, focusing on product adoption, retention, and revenue expansion. They act as a trusted advisor to customers and an internal orchestrator across cross-functional teams to ensure business outcomes are met.
Own the post-sale growth journey for large enterprise accounts in EMEA by building executive relationships and identifying expansion opportunities. Collaborate with cross-functional teams to drive adoption and connect the platform to quantified business outcomes.
The Senior Customer Success Manager drives customer retention and growth by designing success plans and acting as a primary point of contact post-implementation. They focus on risk mitigation, managing critical escalations, and advocating for customer needs to influence the product roadmap.
Manage the post-onboarding lifecycle for SMB customers to drive health, retention, and expansion. Act as a customer advocate and trusted partner to align product offerings with client goals.
Manage the post-onboarding lifecycle for SMB customers to drive health, retention, and expansion. Act as a customer advocate internally to influence product and sales strategies based on client needs.
Manage client renewals, retention, and net retention targets while serving as the primary trusted advisor for technology-focused brands. Drive feature adoption and customer advocacy through strategic success plans and regular executive business reviews.
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The role involves serving as the primary contact for small to medium customers to ensure successful onboarding and long-term satisfaction. Key duties include identifying upsell opportunities and collaborating with the Business Development team to drive growth in the UK and Ireland market.
Act as the central interface between customers and IT delivery teams to ensure the reliability and continuous development of managed services. Responsibilities include conducting service reviews, analyzing KPIs, managing escalations, and optimizing service quality.
Technical Customer Success Manager, Endpoint Security
Check Point Software Technologies
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Full Time
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4 Weeks Ago
Check Point Software Technologies
Serve as a trusted technical advisor to cyber security customers, driving product adoption and maximizing the value of security investments. Lead technical onboarding, manage critical escalations, and partner with sales to ensure customer retention and growth.
Customer Success Manager (Ophthalmology) - OptymEdge
Emmes Group
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Full Time
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4 Weeks Ago
Emmes Group
The role focuses on managing strategic accounts in ophthalmology clinical trials to ensure value realization and long-term account expansion. Responsibilities include leading client onboarding, conducting governance meetings, and identifying growth opportunities in partnership with commercial teams.
Act as a trusted advisor to high-impact creator accounts to optimize email strategies and drive business growth. Focus on increasing retention and expansion by delivering personalized, proactive, and strategic guidance.
MidMarket Customer Success Manager, North Central & Northwest
Abnormal
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Full Time
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4 Weeks Ago
Abnormal
Serve as the primary liaison for mid-market customers to drive onboarding, adoption, and long-term value delivery. Conduct regular business reviews and collaborate with internal teams to ensure customer retention and platform success.
Customer Success Manager - VMware
SHI International Corp.
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Full Time
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4 Weeks Ago
SHI International Corp.
The Customer Success Manager is responsible for onboarding VMware customers and guiding them through the product lifecycle to ensure retention and growth. This includes conducting success reviews, analyzing consumption reports, and collaborating with internal teams to align offerings with customer goals.
Design and scale digital customer success programs and reporting infrastructure to optimize the customer lifecycle and AI adoption. Partner cross-functionally to create data-driven engagement playbooks and measurable customer journeys.
Lead adoption and value realization for strategic enterprise accounts by deploying AI agents and conversational intelligence. Drive customer retention, conduct executive-level business reviews, and contribute to scaling the Customer Success organization.
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Lead the post-sale journey for Portuguese utility accounts to ensure the platform becomes a core operational tool. Bridge the gap between technical AI/Physics models and executive business outcomes to drive retention and expansion.
Own a portfolio of key accounts to drive adoption, retention, and revenue expansion. Build the Customer Success function from scratch, developing playbooks and managing the end-to-end customer journey.
Lead and mentor a team of Customer Success Managers to ensure health, retention, and expansion for high-value accounts in the Americas. Drive operational efficiency by implementing AI-assisted workflows and translating customer feedback into actionable product insights.
Build and maintain strategic relationships with mid-market and enterprise stakeholders in the DACH region to drive platform adoption and business outcomes. Manage the full customer lifecycle, including onboarding, renewal processes, and identifying expansion opportunities to ensure net revenue retention.
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