Remote Customer Success Manager Jobs (1,238)
Search = customer success manager
Lead the client-side implementation and adoption of Managed Services operating models while serving as a strategic advisor to maximize investment value. Act as the primary liaison between clients and internal teams to ensure workflow alignment and long-term account health.
Serve as a strategic advisor to high-value federal agencies to drive adoption, value realization, and retention of the NodeZero platform. Manage a portfolio of government customers, ensuring compliance with frameworks like CMMC and FedRAMP while guiding offensive security strategies.
Manage the full customer journey for enterprise SaaS accounts, from initial consulting and setup to go-live. Focus on maintaining long-term partnerships, driving customer retention, and identifying growth opportunities through cross-selling and up-selling.
The Senior Manager of Customer Success leads a team of CSMs to drive product adoption, mitigate churn, and identify upsell opportunities. They are responsible for executing strategic plans to meet KPIs and optimizing the customer journey for a high-growth B2B SaaS environment.
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Senior Customer Success Manager (Georgia)
OneStream Software
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Full Time
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3 Weeks Ago
OneStream Software
Manage a portfolio of enterprise accounts to drive adoption, expansion, and retention of the OneStream platform. Act as a primary customer advocate and business partner to ensure clients achieve their unique business objectives and maximize their investment value.
Manage a portfolio of strategic global accounts to ensure maximum value realization and long-term retention through adoption and value engagements. Lead the customer lifecycle from deployment to renewal, facilitating Executive Business Reviews and coordinating with internal teams to drive growth.
The Success Advocate manages a portfolio of customers to drive adoption and ensure they achieve business outcomes using ServiceNow products. This includes providing prescriptive guidance, managing technical health, and resolving escalated client issues.
Manage post-sales relationships for 15-20 large fashion brands, focusing on onboarding, health tracking, and churn prevention. Identify expansion opportunities and synthesize customer feedback to influence product direction.
Manage a portfolio of strategically significant enterprise accounts in the DACH, Nordics, and Benelux regions to drive retention and expansion. Partner with a geo-aligned pod to build deep relationships across complex organizations and advocate for customer needs internally.
The CSM is responsible for guiding new customers through their first 60 days of onboarding to ensure platform adoption and activation. They focus on proactive outreach, troubleshooting challenges, and maintaining strong relationships to secure account renewals.
Act as a strategic advisor for high-value Mid-Market and Corporate accounts to drive customer retention and expansion. Focus on defining success plans, monitoring customer health, and leveraging data and AI to ensure measurable ROI and platform adoption.
Manage the customer life cycle for mid-size strategic customers with a focus on health, retention, and expansion metrics. Act as a customer advocate and trusted partner to align product development with client needs.
Manage a high-volume book of SMB/MM customers, focusing on leading the renewals process and maximizing customer growth. Collaborate cross-functionally to drive product adoption, mitigate churn, and identify expansion opportunities.
Drive customer goals and revenue expansion by ensuring the successful adoption of the Reveleer platform for healthcare risk adjustment clients. Build strategic executive-level partnerships and collaborate cross-functionally to resolve critical project issues and ensure service level agreement alignment.
Customer Success Manager - Infrastructure and IT Consulting
IST Management Services
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Full Time
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3 Weeks Ago
IST Management Services
The Customer Success Manager serves as the primary point of contact for managed services clients, ensuring value delivery and coordinating between technical teams to resolve issues. Responsibilities include managing onboarding, conducting service reviews, and identifying opportunities for account expansion and renewals.
Manage a portfolio of U.S. public sector accounts to drive adoption, retention, and growth of the GitLab DevSecOps platform. Act as a primary liaison between customers and internal teams to translate business outcomes into actionable technical objectives.
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Lead the adoption and implementation of the Armis platform for platinum-level customers to ensure maximum value realization. Act as a technical liaison between customers and internal teams to align platform capabilities with business goals and security objectives.
Manage and grow a portfolio of enterprise accounts by driving platform adoption, ensuring customer satisfaction, and identifying upsell opportunities. Collaborate with internal teams to develop strategic success plans and mitigate risks to ensure long-term retention and value realization.
The Customer Success Manager acts as the primary liaison for enterprise customers, driving platform adoption, retention, and strategic value delivery. They are responsible for conducting business reviews, managing escalations, and collaborating with cross-functional teams to ensure customer success.
Technical Customer Success Manager - Cyber Security
Armis Security
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Full Time
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3 Weeks Ago
Armis Security
Lead the adoption and implementation of the Armis platform for platinum-level customers to ensure maximum value realization. Act as a technical liaison between customers and internal cross-functional teams to align security use cases with business goals.
The CSM is responsible for building effective relationships with enterprise customers to maximize lifetime value and ensure successful product adoption. Key duties include managing onboarding, driving renewals, and identifying growth opportunities through a consultative approach.
Act as a strategic advisor to key customers to drive retention, growth, and product adoption. Bridge the gap between customers and product engineering to influence the roadmap and resolve critical technical issues.
HPE Networking - Service Manager / Customer Success Manager (f/m/d) Germany
Hewlett Packard Enterprise
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Full Time
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3 Weeks Ago
Hewlett Packard Enterprise
Act as the primary point of contact and trusted advisor for assigned customer accounts to ensure overall service health and success. Coordinate between customers, sales, and engineering teams to resolve complex issues and maximize the value of HPE Networking offerings.
Customer Success Manager – ISMS / GRC-Beratung
Athereon GRC GmbH
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Full Time
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3 Weeks Ago
Athereon GRC GmbH
Manage a diverse customer base from onboarding to renewal, focusing on adoption, success planning, and churn reduction. Act as a strategic partner regarding GRC frameworks and collaborate with internal teams to integrate customer perspectives into product decisions.
Junior Customer Success Manager – ISMS / GRC-Beratung (m/w/d)
Athereon GRC GmbH
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Full Time
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3 Weeks Ago
Athereon GRC GmbH
Guide customers through onboarding and advise them on the development of their Information Security Management System (ISMS) using the Athereon GRC platform. Conduct customer trainings, manage account relationships, and provide structured feedback to the product development team.
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Own the post-sale adoption strategy and value delivery for federal customers within the Department of War. Act as a trusted advisor to executives to ensure automation programs are scaled, governed, and aligned with mission outcomes.
Act as the primary relationship manager and advocate for customers to maximize their investment value and ensure long-term retention. Lead strategic business reviews, conduct onboarding sessions, and collaborate with internal teams to represent the voice of the customer.
Manage a portfolio of strategic enterprise accounts to drive adoption, ensure renewals, and identify expansion opportunities. Act as a trusted advisor to C-suite stakeholders while handling operational details and collaborating cross-functionally to minimize churn.
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