Own the systems, processes, and data infrastructure to enable Customer Success and Account Management teams to operate at scale. Design and implement a proactive architecture and a future low-touch/tech-touch CS model using AI and automation.
Remote Customer Success Manager Jobs (1,278)
Search = customer success manager
Lead and scale an Enterprise Customer Success team to drive retention, reduce churn, and increase expansion revenue. Manage daily production targets, handle high-level escalations, and execute high-impact Executive Business Reviews for enterprise accounts.
Lead and scale the international customer success organization, overseeing both regional EOR consultants and support specialists. Act as the primary bridge between international customers and internal stakeholders to align the global product roadmap and service strategy.
Customer Success Account Manager (CSAM)
Assertive Yield B.V.
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Full Time
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6 Weeks Ago
Assertive Yield B.V.
The CSAM serves as the primary point of contact for enterprise publisher partners, managing onboarding, adoption, and overall account health. They are responsible for driving revenue growth, ensuring successful renewals, and collaborating with the product team to advocate for customer needs.
Lead a team of Customer Success Managers to manage high-ARR, multi-location restaurant groups and franchises. Focus on driving retention, expansion, and measurable business outcomes through strategic partnerships and high-touch customer experiences.
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Lead a team of Customer Success Managers to drive customer satisfaction, adoption, and retention while managing a small personal portfolio of accounts. Responsible for achieving targets for net renewals, expansion, and overall ARR growth within the commercial segment.
Lead and develop a high-performing customer support team while serving as a player-coach to resolve complex product issues. Drive operational excellence through AI automation, KPI reporting, and collaboration with Product and Engineering teams to improve the customer experience.
Customer Success Enablement Manager 11 APPLICANTS
Sword Health
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Full Time
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14 Weeks Ago
Sword Health
The Enablement Coordinator will lead the strategic development and execution of comprehensive Customer Success enablement programs to enhance team effectiveness. They will oversee new hire onboarding, manage training tracks, and collaborate with leadership to drive performance through data-driven initiatives.
The Senior Manager is responsible for leading a team of Customer Success Managers and Renewal Representatives while managing high-value accounts. They will also refine customer journeys and advocate for customer needs within the organization.
The Senior Manager will lead a team of Customer Success Managers and Renewal Representatives while managing high-value accounts. They will also refine customer journeys and act as the voice of the customer for product and sales.
The Senior Manager is responsible for leading a team of Customer Success Managers and Renewal Representatives while managing high-value accounts. This role involves mentoring the team, developing strategies for account renewals, and ensuring customer satisfaction and growth.
This role involves leading the Customer Success team for the Mid-Market segment in Mexico, managing both high-touch and digital success motions to drive adoption, retention, and growth. The manager will also directly own and evolve the Digital Scale journey, designing automated, data-driven customer experiences for the long tail of accounts.
Key responsibilities include analyzing regional performance metrics, identifying trends and opportunities for improvement, and implementing changes to increase efficiency and achieve business objectives, while also providing mentoring, coaching in post-sales account management, and feedback to team members.
The manager will ensure ongoing success and value realization for enterprise customers by defining and executing long-term strategies for the Select Customer Success team. This includes hiring, developing, and leading a high-performing team of CSMs while keeping executives informed of progress.
This role is crucial for expanding Adobe's footprint within a focused cohort of the reseller transacted book of business by driving strategic cross-sell and upsell initiatives to maximize Net ARR. The Account Manager will nurture customer relationships, guide solution adoption, conduct extensive account reviews, and manage the opportunity pipeline for products like Acrobat and Acrobat Sign.
This role involves diagnosing operational friction across post-sale workflows, translating these challenges into clear system and process requirements, and implementing scalable solutions primarily within Salesforce to enhance reliability and efficiency. The manager will operationalize success metrics, support reporting cadences, and drive automation to reduce manual coordination and support future scale and complexity.
SAP Program Manager (w/m/d) - Customer Success Management
NTT DATA
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Full Time
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24 Weeks Ago
NTT DATA
The SAP Program Manager is responsible for the overall results for selected strategic customers across all service and revenue segments. This includes managing project implementation, ensuring customer satisfaction, and contributing to the company's goals.
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Ensure ongoing success and value realization for Samsara’s Scale Customers while defining long-term strategies for risk management. Lead the Customer Success team by providing coaching and support for critical customer engagements.
Autrado GmbH - Customer Success & Account Manager (m/w/d)
IM Marketplace GmbH
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Full Time
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3 Days Ago
IM Marketplace GmbH
Manage the full customer lifecycle from handling inbound leads and conducting software presentations to onboarding and long-term account management. Provide technical support and collaborate with the customer service team to ensure maximum software utility and customer satisfaction.
Customer Success & Account Manager (m/w/d)
IM Marketplace GmbH
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Full Time
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4 Days Ago
IM Marketplace GmbH
Manage the full customer lifecycle from handling inbound leads and software presentations to onboarding and long-term account management. Provide technical support and ensure customers maximize the value of the cloud-based software solution.
Lead the end-to-end implementation and health of strategic accounts, ensuring project delivery aligns with contractual scopes and quality standards. Act as the strategic point of contact to drive product adoption, monitor account health, and identify commercial growth opportunities.
Senior Manager, Customer Experience Partner Success
DoorDash India
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Full Time
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5 Days Ago
DoorDash India
Manage a global network of BPO partners, specifically overseeing the largest and most complex accounts to ensure quality and productivity. Design performance-management strategies and lead cross-functional initiatives to optimize customer experience and partner reliability.
Senior Manager, Specialist Enterprise Customer Success
Veeam Software
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Full Time
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5 Days Ago
Veeam Software
Lead and coach a team of Customer Success Engineers to drive measurable customer outcomes and resilience maturity across the Veeam Data Platform. Act as a senior escalation point for strategic enterprise customers and partner cross-functionally to align technical success with revenue goals.
Own the post-sale customer journey by driving product adoption and engagement through strategic consulting and change management initiatives. Build and systematize the Customer Success function by implementing AI-driven automations and scalable reporting infrastructure.
Customer Support & Success Manager (m/f/d) – Legal B2B Software, remote, English & Polish speaking
Septeo CNEE
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Full Time
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1 Week Ago
Septeo CNEE
Serve as the primary contact for international customers to resolve technical issues and optimize the use of the Amberlo legal practice management software. Collaborate with product and development teams to translate customer feedback into product improvements and deliver training sessions.
Lead and coach a team of Customer Success Managers serving Ashby's largest and most complex enterprise customers. Drive process optimization across the customer journey to ensure scalable, high-quality outcomes and advocate for the team cross-functionally.
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Manage the end-to-end customer journey post-sales, focusing on onboarding, implementation coordination, and long-term adoption. Act as a trusted advisor to translate business needs into technical outcomes while collaborating across internal teams to ensure customer success.
Senior Customer Onboarding & Success Manager (LATAM)
LoyaltyLion
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Full Time
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3 Weeks Ago
LoyaltyLion
Manage the end-to-end customer journey from initial onboarding and implementation to long-term success and support. Drive client ROI, manage account portfolios to prevent churn, and resolve technical queries via chat and email.
Manage the end-to-end member journey to drive engagement, retention, and account growth through relationship management. Collaborate cross-functionally to improve onboarding processes and leverage AI tools to optimize customer workflows.
Responsible for onboarding new dealership clients through onsite training and managing a portfolio of accounts to ensure long-term retention. The role involves creating training resources and acting as the primary point of contact for client satisfaction.
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