Manage a diverse book of enterprise customers to drive product adoption, value realization, and expansion. Lead strategic business reviews and partner with cross-functional teams to mitigate churn and provide thought leadership on industry best practices.
Remote Customer Success Manager Jobs (1,160)
Search = customer success manager
Lead end-to-end onboarding and account configuration for large customers while acting as a compensation process expert. Collaborate with internal teams to ensure measurable customer outcomes and identify upsell opportunities.
Own post-sale adoption and value delivery for a portfolio of senior living operators across the West Coast and Central US. Lead onboarding, training, and relationship management with leadership to ensure measurable impact on resident safety and clinical outcomes.
Customer Success Manager, PSA Verified (Remote - West Coast)
Collectors
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Full Time
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6 Weeks Ago
Collectors
As a PSA Verified Customer Success Manager, you will maintain and expand the repack business for Verified clients, ensuring order readiness and delivery. You will also identify and resolve operational issues while collaborating with various teams to improve processes.
Customer Success Manager, PSA Verified (Remote - East Coast)
Collectors
·
Full Time
·
6 Weeks Ago
Collectors
As a PSA Verified Customer Success Manager, you will maintain and expand repack business for Verified clients, ensuring order readiness and delivery. You will also identify and resolve operational issues while collaborating with various teams to improve processes.
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Drive full value realization of the Segment platform by developing strategic roadmaps for product adoption and customer satisfaction. Act as a trusted advisor to executive leadership to ensure customer retention and identify account growth opportunities.
Manage client relationships to ensure retention and coach real estate investors on improving lead conversion. Handle high-friction situations and objections via phone, SMS, and email to turn unhappy clients into long-term customers.
The Sr Customer Success Manager partners with Sales and OEM/ISV customers to define success outcomes, establish KPIs, and develop strategic roadmaps. They act as a trusted advisor to ensure effective adoption of CDK solutions and drive long-term value and growth.
Manage day-to-day relationships with strategic business customers to ensure they maximize the value of the Duffel platform. Collaborate with Product and Engineering teams to influence the roadmap based on customer performance and needs.
Serve as the primary post-sale partner for clinical trial sponsors and sites to ensure platform adoption and meaningful outcomes. Collaborate cross-functionally to improve internal workflows and advocate for customer needs to enhance the participant experience.
Customer Success Manager - Federal
Legion Intelligence
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Full Time
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6 Weeks Ago
Legion Intelligence
Act as the primary advocate for federal customers by managing requirements, leading onboarding, and demonstrating product value. Collaborate with engineering and sales teams to ensure timely issue resolution and drive customer renewals.
The Customer Success Manager is responsible for retaining a book of enterprise and mid-market customers by serving as their primary point of contact and product expert. They focus on driving product adoption, identifying expansion opportunities, and using data-driven experimentation to improve business outcomes.
Manage a portfolio of customers to ensure high engagement, satisfaction, and platform adoption. Collaborate cross-functionally with Sales, Product, and Support teams to resolve escalations and drive customer retention.
Drive full value realization of the Segment platform by developing strategic roadmaps for product adoption and customer satisfaction. Act as a trusted advisor to executive leadership to ensure customer retention and identify account growth opportunities.
Own a portfolio of enterprise retail accounts, serving as the primary post-sale relationship owner to drive adoption and retention. Manage onboarding, configuration updates, and strategic planning while collaborating with product teams to resolve customer issues.
Drive retention, renewals, and growth for a portfolio of high-impact enterprise clients by leading onboarding and implementation. Collaborate cross-functionally to refine CS playbooks and advocate for customer needs within the engineering roadmap.
Customer Success Manager, Multilingual (Brazilian Portuguese/Spanish/English)
Keeper Security
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Full Time
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6 Weeks Ago
Keeper Security
Manage a portfolio of SMB and Enterprise accounts to drive revenue growth through renewals, cross-sells, and upsells. Act as a cybersecurity advisor to ensure customer success, adoption, and value realization throughout the client lifecycle.
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Serve as the primary point of contact for advertiser and agency accounts to drive ROI through data-driven recommendations and product expertise. Translate client requests into audience requirements and collaborate with internal teams to build and QA segments across various platforms.
Lead a customer success team to drive growth, retention, and maximize the adoption of online ordering and marketing platforms. Focus on reducing customer churn and increasing customer lifetime value through proactive monitoring and strategic relationship building.
Manage a portfolio of commercial customers to drive adoption, loyalty, and business outcomes through procurement best practices. Partner with product and engineering teams to translate customer needs into technical solutions while managing renewals to achieve target NRR.
Manage and develop a portfolio of B2B enterprise customers to drive engagement and value. Collaborate with Product, Tech, and Design teams to share customer insights and improve the platform.
Design and execute a scaled customer success motion for over 100 mid-market school districts to drive retention and expansion. Build operational systems, including playbooks and health-score logic, to optimize customer health and platform adoption.
Customer Success Manager (m/w/d) – München oder Mobile Office
gesund.de
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Full Time
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7 Weeks Ago
gesund.de
Act as the primary B2B contact to ensure high customer satisfaction through technical and strategic onboarding. Provide expert product guidance via training and webinars while collaborating with internal departments to resolve technical issues.
Lead customer relationships and program advancement for Market Access customers to ensure retention and growth. Serve as a trusted advisor by driving best practices, mentoring team members, and collaborating cross-functionally to improve customer outcomes.
Manage client satisfaction by driving the onboarding and implementation process for new accounts. Collaborate with team leaders to improve performance and develop customer-specific dashboards and key metrics.
Manage the onboarding and daily support of sports organizations in the DACH region to ensure successful platform adoption. Collect market feedback to help the product team improve the software and support go-to-market activities.
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Manage executive relationships and drive adoption for strategic enterprise customers to ensure measurable business value. Responsible for protecting renewals and identifying growth opportunities across fashion, retail, and luxury accounts.
Manage a high-volume portfolio of SMB customers to drive product adoption, satisfaction, and long-term retention. Identify expansion opportunities for upsell and cross-sell while owning the renewal process and monitoring account health.
Manage a strategic portfolio of enterprise accounts with $3M–$7M+ ARR to drive retention, growth, and successful relationship commerce outcomes. Build trusted relationships with C-suite executives and provide data-backed strategic recommendations to maximize program results.
Lead adoption and value realization for strategic enterprise accounts by deploying AI agents and conversational intelligence. Drive customer retention, conduct executive-level business reviews, and help scale the Customer Success organization's best practices.
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