Remote Customer Success Manager Jobs (1,245)
Search = customer success manager
Manage the adoption, satisfaction, and retention of a portfolio of medium-sized accounting firms to ensure they achieve their strategic goals. Act as a strategic partner to guide firms through digital transformation and identify expansion opportunities.
Design the Customer Success Framework and guide enterprise clients through the post-contract lifecycle from onboarding to autonomous system use. Act as a trusted advisor to translate business cases into technical configurations and manage long-term client relationships.
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Customer Success Manager, Senior Manager
Duck Creek Technologies
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Full Time
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4 Weeks Ago
Duck Creek Technologies
Act as the primary trusted advisor and 'CEO' of a book of medium to large SaaS accounts to drive product adoption and value realization. Manage the entire customer lifecycle from onboarding through renewal, focusing on NRR, GRR, and strategic account growth.
Manage the full customer lifecycle for enterprise and OEM/Channel partners, focusing on onboarding, adoption, and retention. Act as a technical advisor to align Qumulo's cloud data platform with customer business goals and C-level objectives.
Design and execute a scale customer success model from scratch, including playbooks, automation, and measurement frameworks. Own specific programs such as onboarding and renewals while identifying patterns to improve the overall operating model.
Manage a portfolio of accounting firms to drive retention, expansion, and measurable value realization. Act as a strategic advisor to executive stakeholders while translating customer insights into product roadmap priorities.
Serve as the primary post-sales partner for strategic enterprise accounts, guiding them from onboarding to scaled adoption. Drive durable revenue by managing renewals, identifying expansion opportunities, and translating product usage into measurable business value.
Manage a portfolio of approximately 30 enterprise accounts in the US Central region, guiding them from onboarding through scaled adoption and renewal. Drive measurable business outcomes and ROI while identifying expansion opportunities to ensure strong net revenue retention.
Manage a portfolio of enterprise customers to ensure long-term success, value realization, and retention of MariaDB and GridGain solutions. Act as the primary point of contact for escalations and collaborate with cross-functional teams to drive product adoption and achieve business goals.
Drive newly signed repairers to become weekly active users by managing onboarding, training, and order placement. Develop repeatable activation and retention playbooks while systematizing manual processes to scale the customer success function.
The Senior Customer Success Manager is responsible for owning customer relationships, driving retention, and ensuring growth and renewals within a multi-million dollar portfolio. They provide strategic guidance and technical product optimization to ensure customers achieve their business goals using the EDB platform.
Own the growth strategy for a high-volume SMB customer portfolio by identifying expansion opportunities and increasing product adoption. Leverage data and AI tools to execute scalable engagement strategies that drive Net Revenue Retention and customer value.
Manage a book of 40-50 SMB accounts, guiding them through onboarding, adoption, and retention. Act as the primary point of contact via Slack and ticketing systems while identifying upsell opportunities.
Lead the onboarding and implementation of product analytics platforms, primarily Mixpanel, to generate actionable insights for clients. Manage long-term customer relationships to ensure platform adoption, satisfaction, and identify expansion opportunities.
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Manage the growth and profitability of Operating Room installation projects while ensuring high customer satisfaction and timely delivery. Collaborate with sales and service teams to align deliverables and provide technical expertise in integration product portfolios.
Drive customer success and growth through a scalable pooled support model, guiding clients through onboarding and workflow consultations. Partner with Account Management to identify upsell opportunities and ensure high retention and product adoption.
Manage a portfolio of higher education clients by guiding them through onboarding, implementation, and long-term adoption of the platform. Act as a trusted advisor to senior academic stakeholders to drive customer retention, account expansion, and product value realization.
Own the full customer lifecycle from onboarding to renewal for enterprise accounts, focusing on adoption and value realization. Drive measurable outcomes including GRR and NRR targets while managing renewals and identifying expansion opportunities.
Own the full customer lifecycle from onboarding to renewal, focusing on driving adoption and expansion for enterprise accounts. Manage renewal cycles and maintain high GRR and NRR metrics while serving as the primary post-sale contact.
Manage post-sales relationships for high-value enterprise customers to drive product adoption and ensure measurable outcomes. Collaborate cross-functionally to mitigate customer risk, manage escalations, and maintain high retention rates through executive engagement.
Customer Success Manager APAC - Malaysia Based
Multiplier Technologies Private Limited
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Full Time
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5 Weeks Ago
Multiplier Technologies Private Limited
Build and nurture outcome-based relationships with named accounts to drive international expansion and revenue growth. Collaborate with internal teams to optimize customer experience and provide feedback to shape the product roadmap.
Lead and develop a team of Customer Success Managers across the UK, Canada, and Australia to maximize value for public-safety agencies. Partner cross-functionally with Sales, Product, and Support to drive measurable adoption, retention, and growth for the Axon ecosystem.
Lead and develop a team of Customer Success Managers across the UK, Canada, and Australia to drive adoption and retention for public-safety agencies. Partner cross-functionally with Sales, Product, and Support to ensure customers maximize value from the Axon ecosystem.
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Customer Success Manager, Large/Enterprise School Districts – Join Our Remote Talent Community
Securly
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Full Time
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5 Weeks Ago
Securly
Manage post-sale relationships with large K-12 school districts to drive product adoption and retention. Serve as a trusted advisor to senior education leaders to ensure strategic expansion and student wellness outcomes.
Customer Success Manager, Small & Mid-Market – Join Our Remote Talent Community
Securly
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Full Time
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5 Weeks Ago
Securly
Manage a high volume of 200-400 Small and Mid-Market accounts using digital-first, tech-touch engagement models. Focus on improving product adoption, retention, and scaling workflows for onboarding and renewals.
Drive business growth through proactive prospecting, consultative selling, and managing the complete sales lifecycle from discovery to close. Maintain a healthy pipeline and collaborate with internal teams to deliver profitable, long-term client partnerships.
Technical Customer Success Manager (Founding Role)
Ocean Security
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Full Time
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5 Weeks Ago
Ocean Security
Architect and implement the entire Technical Customer Success strategy and operational workflows for the US market. Act as the primary technical advisor for enterprise clients to ensure seamless integration and optimal deployment of AI security agents.
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