Lead a portfolio of strategic enterprise accounts as a trusted advisor to drive customer value realization. Orchestrate collaboration between internal teams and conduct Quarterly Business Reviews to ensure product adoption and retention.
Remote Customer Success Manager Jobs (1,157)
Search = customer success manager
Act as a strategic advisor to Federal customers to drive skills-based outcomes and workforce transformation. Orchestrate cross-functional teams to align product roadmaps with customer needs and drive account growth.
Manage the adoption, satisfaction, and retention of a portfolio of small accounting firms through scalable, data-driven onboarding and success plans. Identify expansion opportunities and provide structured product feedback to improve the roadmap.
Manage a diverse portfolio of strategic EMEA clients to ensure value realization and ROI through consultative guidance. Collaborate across internal teams like Sales, Product, and Support to drive customer retention and growth.
Oversee the delivery of Google Nest energy programs and services while ensuring account health and driving business growth. Collaborate cross-functionally with Product, Engineering, and Finance to manage demand response programs and partner promotion campaigns.
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Manage a portfolio of mid-market customers in the DACH region, focusing on renewals, expansions, and long-term customer value. Guide customers through the implementation of compliance frameworks and translate security topics into business value.
The Senior Manager will lead the Mid-Market and Enterprise Customer Success teams to execute WorkTango’s customer success framework, focusing on client engagement and retention. This includes coaching CSMs, managing key metrics, and optimizing the customer experience journey.
Lead a portfolio of strategic enterprise accounts as a trusted advisor to drive value realization and product adoption. Orchestrate collaboration between internal teams like Product, Sales, and Support to ensure customer success and retention.
Drive platform adoption and expansion across customer bases, specifically moving beyond security teams into IT, Engineering, and Operations. Manage the full customer lifecycle from onboarding and ongoing support to renewals and strategic business reviews.
Own the end-to-end onboarding process for new mid-market customers to accelerate their time to value. This includes hosting kickoff calls, conducting use case workshops, and partnering with cross-functional teams to ensure a seamless transition to long-term success.
Lead a portfolio of strategic accounts as a trusted advisor to drive customer value realization and solution adoption. Orchestrate collaboration between internal teams like Product, Sales, and Support to ensure seamless customer journeys and execute business reviews.
Manage the full post-sale lifecycle for commercial accounts, focusing on onboarding, adoption, renewal, and expansion. Act as the voice of the customer to provide actionable insights to Product and Go-to-Market teams.
The Customer Success Manager ensures customers successfully integrate and derive value from the search and discovery platform to increase revenue. Responsibilities include managing customer priorities, troubleshooting support requests, and collaborating with engineering teams to align product development with customer needs.
Manage a customer portfolio to ensure long-term success, product adoption, and the identification of growth opportunities. Act as a trusted advisor by conducting business reviews and handling escalations to maintain high customer satisfaction.
Guide Ashby's largest enterprise customers to improve product adoption and overall customer health. Act as a product and domain expert to help high-growth and public companies achieve business outcomes through hiring excellence.
Sr. AI Growth Partner (Sr. Customer Success Manager) - Spanish Speaking
Eightfold
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Full Time
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2 Days Ago
Eightfold
Manage the post-sales journey to ensure customers maximize the value of the AI platform and agents to drive measurable business outcomes. Act as a trusted advisor to optimize AI integration into workflows and lead renewal and upsell opportunities.
Customer Success Manager (East Coast Remote)
Motorola Solutions
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Full Time
·
2 Days Ago
Motorola Solutions
Drive customer satisfaction, retention, and engagement by developing tailored Customer Success Plans. Act as a strategic partner to ensure user adoption and the achievement of critical goals for target accounts.
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Drive strategic outcomes, retention, and expansion for high-value enterprise customers by serving as a trusted advisor to C-suite executives. Partner cross-functionally to accelerate platform adoption and align Demandbase solutions with customer business objectives.
Manage a portfolio of strategic global accounts to ensure maximum value realization, adoption, and long-term retention. Lead engagement throughout the customer lifecycle, from deployment to renewal, while identifying growth opportunities and managing executive relationships.
The Customer Success Manager II is responsible for building and growing customer relationships by acting as a website performance specialist. Key duties include managing OEM accounts, providing monthly product reviews, and ensuring service level agreements are met.
Design and lead the post-sale customer lifecycle, focusing on onboarding, adoption, and retention for logistics technology products. Establish a structured CS playbook and track key performance metrics like Time to Value and Net Revenue Retention to ensure customer growth.
Manage premier clients as the primary post-sale contact to ensure seamless experiences and measurable value. Collaborate with Sales Account Directors to drive renewals, identify expansion opportunities, and act as a bridge between clients and internal research teams.
Lead and coach a Customer Success team to drive business outcomes, increase adoption, and improve renewal rates for Veracode solutions. Collaborate with Sales and Renewals teams to manage regional customer health and represent the voice of the customer to leadership.
Manage a portfolio of enterprise dairy accounts as a strategic advisor to ensure client success and growth. Drive product adoption, lead executive business reviews, and manage the full renewal cycle including upsell opportunities.
Drive adoption and maximize long-term value for large, complex enterprise customers by architecting joint success plans and leading business transformations. Partner cross-functionally with Product, Sales, and Support to align customer needs with the company's long-term roadmap.
Manage and grow customer relationships within the DACH region to ensure high utilization and adoption of AI clinical imaging solutions. Act as a bridge between customers and internal R&D teams to drive product enhancements and demonstrate clinical value through data.
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Act as a trusted advisor and advocate for customers to ensure positive experiences and maximize the value of AI solutions. Collaborate with internal R&D, Product, and Data teams to drive product enhancements based on customer feedback and data insights.
Act as a trusted advisor and advocate for customers, bridging the gap between clients and internal R&D teams to enhance product value. Drive value demonstration through data analysis and storytelling while managing onboarding and product enhancements.
Lead Customer Success Manager in Tech Startup DACH (m/w/d)
Pult GmbH
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Full Time
·
2 Days Ago
Pult GmbH
Lead the Customer Success team to drive product adoption, manage churn risks, and identify growth opportunities within the customer base. You will also provide functional leadership to a small team and collaborate with the product team to implement customer feedback.
Own the post-sale journey for large enterprise accounts, acting as a trusted advisor to drive product adoption. Manage the full commercial lifecycle, including renewals, expansion opportunities, and churn mitigation strategies.
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