Own the operational processes, reporting, and programs that support the Customer Success Management function. Partner with cross-functional teams to optimize go-to-market changes and improve operational efficiency at scale.
Remote Customer Success Manager Jobs (1,157)
Search = customer success manager
Act as the technical anchor for the Scaled Enterprise CS team by leading one-to-many enablement sessions and hosting office hours. Design reusable technical assets, build internal automations, and intervene in fragile account setups to drive retention.
Customer Success Manager, Enterprise - Central or East Regions
Vanta
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Full Time
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15 hours ago
Vanta
Lead post-sales activities for enterprise customers, guiding them through onboarding, implementation, and product adoption to ensure security and compliance goals are met. Act as a trusted advisor to C-level executives to drive renewals, expansion opportunities, and overall customer satisfaction.
Manage a portfolio of strategic enterprise customers to drive measurable business outcomes through automation strategy and executive alignment. Conduct Executive Business Reviews and onsite visits to ensure long-term value realization and product adoption.
(US) Customer Success Manager, Physician Groups
PointClickCare
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Full Time
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15 hours ago
PointClickCare
Manage world-class partnerships with physician groups to optimize the value of PointClickCare solutions. Drive revenue growth and retention through strategic guidance, executive business reviews, and cross-functional collaboration.
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(Canada) Customer Success Manager, Physician Groups
PointClickCare
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Full Time
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15 hours ago
PointClickCare
Manage and grow world-class partnerships with physician groups to optimize the value of PointClickCare solutions. Drive retention and expansion by acting as a trusted advisor to C-level executives and coordinating with internal teams.
Act as the primary post-sales point of contact to lead customer onboarding, implementation, and adoption. Collaborate with internal technical and product teams to drive business value and ensure long-term customer retention and expansion.
Serve as the primary technical point of contact for clients to ensure satisfaction and maximize the value of managed IT services. Collaborate with cross-functional teams to manage onboarding, monitor service adoption, and advocate for client needs within the organization.
Manage a portfolio of strategic customers in Japan to drive product adoption, value realization, and long-term retention. Lead the customer lifecycle from deployment through renewal while identifying expansion opportunities and managing executive relationships.
Customer Success Manager, QSR Accounts
Motorola Solutions
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Full Time
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17 hours ago
Motorola Solutions
Build strategic partnerships with QSR accounts to drive product adoption, ROI, and long-term customer success. Manage account growth through hardware refreshes, renewals, and the synthesis of customer feedback to influence company strategy.
Senior Product Manager – Customer Success AI & Automation
athenahealth
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Full Time
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18 hours ago
athenahealth
Own and drive the product strategy and roadmap for Customer Success AI, workflow automation, and operational transformation. Lead the evaluation and implementation of AI-enabled customer journeys and enterprise service experiences to improve scalability and efficiency.
Manage the full post-sale lifecycle for enterprise clients, from onboarding to renewal and expansion. Translate complex Marketing Mix Modeling outputs into actionable business and media recommendations for senior stakeholders.
Manage a portfolio of 10 to 14 global accounts, translating infringement data into actionable business value for stakeholders. Drive revenue retention and collaborate with technical and legal teams to ensure client KPIs are met.
Manage a portfolio of high-volume customers in the DACH region to maintain and expand relationships. Act as the primary point of contact to ensure customer expectations are met and identify growth opportunities.
Lead technical escalations and serve as the primary technical voice for complex customer relationships during business reviews. Build and scale the Customer Success Engineering function, including hiring and developing a team of security analysts.
Manage and nurture strategic relationships with Radiation Oncology customers to ensure effective utilization of MIM Software products. This includes providing software training, technical support, and managing service contract renewals while collaborating cross-functionally to address customer needs.
Manage a portfolio of high-priority, complex enterprise healthcare accounts to ensure customer satisfaction and drive renewals. Contribute to the strategic design and scalability of the Customer Success function's processes and tools.
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Manage Radiation Oncology customer accounts to ensure effective utilization of MIM Software and foster strategic relationships. Responsibilities include providing software training, technical support, and managing service contract renewals.
Manage end-to-end retail media search advertising campaigns on platforms like Amazon and Walmart to drive profitable revenue growth for enterprise clients. Analyze performance data to provide actionable insights and collaborate with internal product teams to enhance platform capabilities.
Manage a strategic book of enterprise customers to drive product adoption, customer health, and long-term value. Partner with cross-functional teams to align communication and iterate on playbooks for the evolving strategic customer segment.
Lead district-wide implementation strategies for EdTech solutions by partnering with cabinet-level leaders to drive student outcomes. Monitor performance data and collaborate with internal teams to ensure customer health and program retention.
Manage a portfolio of 70-85 accounts to drive product adoption, ensure client retention, and protect net revenue. Act as the primary point of contact throughout the client lifecycle, handling renewals and collaborating cross-functionally to resolve issues.
Serve as the primary liaison and trusted advisor for customers to drive software adoption and ensure alignment with business goals. Manage account health, handle escalations, and coordinate service order requests while collaborating with Sales and Engineering teams.
Customer Success Manager, CS - Houston, TX
Siemens Healthineers
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Full Time
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Yesterday
Siemens Healthineers
Acts as the primary point of contact and 'Voice of the Customer' to manage service delivery and daily operations for assigned healthcare clients. Responsibilities include overseeing operational activities, managing technical escalations, and conducting Quarterly Business Reviews to ensure high customer satisfaction.
Manage a high-volume portfolio of approximately 88 SMB accounts using scaled success playbooks and automation. Drive customer value through milestone-based engagement, retention strategies, and the generation of expansion opportunities.
The role focuses on managing high-tier customers as a trusted advisor to ensure product value realization and revenue retention. It involves driving annual revenue growth, managing renewals, and coordinating with cross-functional teams to improve the customer experience.
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Manage the end-to-end customer journey for brokers and their small business clients, focusing on retention and expansion. Act as the primary strategic contact, conducting Quarterly Business Reviews and overseeing the annual renewal process.
Lead the post-sale strategy for high-value Fortune 500 enterprise accounts to drive behavioral adoption and measurable business outcomes. Manage the full customer lifecycle for approximately 15 strategic accounts, focusing on value realization and organic growth.
Lead the commercial health and strategic relationships with healthcare and clinical partners to scale Tonal's clinical-grade health technology platform. Architect the healthcare commercial playbook and build a dedicated customer success team to manage deployment and renewals.
Serve as a strategic advisor to enterprise customers to drive adoption, health, and measurable business impact. Partner with internal teams to support renewals, identify expansion opportunities, and act as the voice of the customer.
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