The Customer Success Manager will own the post-sales relationship with assigned customers, ensuring they achieve desired outcomes through SAP solutions, while also developing customer success plans and monitoring health metrics.
Remote Customer Success Manager Jobs (1,157)
Search = customer success manager
As the primary contact for customers after booking, the role involves demonstrating exceptional commitment by finding creative solutions to daily challenges to ensure the best possible customer experience. This includes autonomously informing and advising clients on necessary travel changes, anticipating potential issues, preventing escalations, and resolving complex customer problems through proactive measures.
Customer Success Manager (Mid-Market) LATAM 18 APPLICANTS
DevSavant Inc.
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Full Time
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13 Weeks Ago
DevSavant Inc.
The Customer Success Manager will manage a high volume of pooled clients, focusing on those needing the most assistance to ensure they continuously see the impact of the company's products and services. Key duties include driving Net Revenue Retention by delighting customers, mitigating churn risks, securing renewals, and uncovering upsell opportunities.
Senior Customer Success Manager (APAC) 13 APPLICANTS
DevSavant Inc.
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Full Time
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13 Weeks Ago
DevSavant Inc.
The Senior Customer Success Manager will own all APAC customers, ensuring they recognize the impact of the products through onboarding and relationship management. Key duties include driving Net Revenue Retention by securing renewals, mitigating churn risks, and uncovering upsell opportunities across the customer lifecycle.
The Technical Customer Success Manager will serve as the primary point of contact for a large customer portfolio, owning the end-to-end customer experience and delivering high-touch support when necessary. They will develop repeatable workflows to scale self-service and collaborate with product and sales teams to align strategy and execution.
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The Customer Success Manager will define and drive the Customer Success strategy to maximize satisfaction and retention, while also leading, training, and motivating a team of CSMs. This role involves managing strategic accounts and building strong relationships with decision-makers.
The Customer Success Manager will be the primary resource for top-tier customers, focusing on successful product adoption and retention through client onboarding, retention efforts, and success planning. Responsibilities include collaborating with customers to maximize platform value, acting as a point of contact for issues, and monitoring customer satisfaction and usage.
The role involves owning the end-to-end Customer Success analytics, including health scoring methodology, renewal forecasting, and portfolio segmentation, while designing and operationalizing playbooks to drive customer outcomes like onboarding and risk intervention.
The role involves managing the entire customer adoption lifecycle for named accounts, focusing on onboarding, value realization, expansion, and advocacy. Responsibilities also include leading post-sales technical value-selling, driving feature adoption, and owning program delivery to achieve high-impact customer outcomes with GraphOS.
The Regional Manager will lead and develop a team of Customer Success Managers supporting high-touch, enterprise customers across LATAM, partnering with Sales leadership to define and execute regional strategy aligned with revenue goals. This role involves establishing clear objectives, driving consistent team performance, and ensuring customers realize measurable business impact from their investment.
The Senior Customer Success Manager will act as a trusted advisor, driving adoption and value realization for strategic customers across the Marketing, Social, and Advertising product suite by bridging business objectives and platform capabilities. This involves leading strategic technical relationships, owning the end-to-end adoption lifecycle, coordinating cross-functional teams, and delivering stakeholder-specific enablement.
The role involves owning the strategic and operational vision for key subscriber journeys from initial contact to closure, focusing on identifying levers for loyalty, satisfaction, and sustainable growth. This includes designing and deploying concrete action plans in collaboration with product, operations, data, and tools teams, while also managing a team of journey experts.
CUSTOMER SUCCESS MANAGER / UTILITIES (M/W/D)
Wilken Software Group
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Full Time
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13 Weeks Ago
Wilken Software Group
The role involves being the central point of contact for energy industry customers, supporting them daily with the use of Wilken ENER:GY and Wilken P/5W software solutions. Key duties include communication, coordination, providing expert advice on ERP solution usage, and ensuring high customer satisfaction through stable, trusting relationships.
This role owns the full commercial relationship in Europe, partnering with Account Executives to manage the technical sales process from discovery through closing, including running technical trials and building reusable sales assets. Post-sale, the individual will own the customer success lifecycle, focusing on onboarding, adoption, renewals, and driving expansion opportunities within the European customer base.
Bilingual Senior Technical Account Manager - Customer Success (AMER)
ClickUp
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Full Time
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13 Weeks Ago
ClickUp
The Senior Technical Account Manager acts as the strategic and technical owner of the customer relationship, ensuring measurable success through the ClickUp product and AI features, which includes leading onboarding, managing account health, and driving adoption.
The manager will serve as the customer's trusted advisor, proactively managing relationships, understanding pain points, and driving value demonstration through data analysis and storytelling. They will also act as a liaison between customers and internal teams like R&D to ensure smooth onboarding and product enhancements.
Customer Success Manager (Automotive repair shops) 1102 APPLICANTS
RepairWise
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Full Time
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13 Weeks Ago
RepairWise
The role involves leading the onboarding and training of independent repair shops on the RepairWise portal and operational processes. Responsibilities also include monitoring key performance metrics like throughput and cycle time to drive efficiency improvements within the partner network.
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The Customer Success Manager acts as the primary owner of the post-implementation customer relationship, focusing on ensuring customers achieve measurable value from managed services offerings through strategic partnership and operational execution. This role involves leading customer touchpoints, monitoring service performance against SLAs, driving adoption, and advocating for customer needs internally.
Customer Success Manager - Industrial Performance
Schneider Electric
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Full Time
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13 Weeks Ago
Schneider Electric
The Customer Success Manager will independently engage with the existing install base to expand Schneider Electric Ecocare add-ons, aligning Schneider Electric and AVEVA solutions to optimize client profitability by mitigating risk and improving facility safety. Responsibilities include managing customer quality management lifecycles, promoting service add-ons, focusing on upselling security and consulting services, and enhancing production quality through software solutions.
The Manager of Customer Success for EMEA will lead and develop a team of CSMs focused on mid-market to enterprise accounts, driving accountability and execution through clear KPIs and coaching frameworks. This role oversees the execution of the Customer Engagement Process (CEP) to maximize adoption, expansion, and retention across the Book of Business.
The Senior Customer Success Manager will manage the entire customer experience, from onboarding through maintenance, while becoming an expert in BlackSky's real-time intelligence products and services. Key duties include serving as the front-line contact for support, prioritizing escalations, and advocating for customer needs internally.
Customer Success Manager (Mid-Market / Enterprise)
Terrific innovation LTD
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Full Time
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13 Weeks Ago
Terrific innovation LTD
This role owns the end-to-end customer lifecycle post-sale, focusing on onboarding, activation, adoption, retention, and expansion to turn customers into successful, long-term partners. The manager will build playbooks, lifecycle journeys, and touchpoints that drive measurable customer outcomes and growth.
The Customer Success Manager will serve as a key contact for internal teams and district partners, focusing on fostering communication and monitoring account health metrics to support renewal and expansion of enterprise accounts. Responsibilities include leading territory calls, managing at-risk action plans, and collaborating cross-functionally to drive retention and growth.
Customer Success Manager (APAC)
Canary Technologies Corp
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Full Time
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14 Weeks Ago
Canary Technologies Corp
The Customer Success Manager will ensure successful product deployments and cultivate long-term client relationships, focusing on expanding Canary's presence within Mid-Market and SMB accounts across the APAC region. This involves partnering with clients to understand their goals, driving value realization, and collaborating with internal teams to inform the product roadmap.
Billing Oversight Customer Success Manager – RethinkBH
RethinkFirst
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Full Time
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14 Weeks Ago
RethinkFirst
The Customer Success Manager is primarily responsible for achieving quarterly and annual customer retention targets and identifying account growth opportunities within existing Billing customers by showcasing the Rethink solution's value for clinical and business needs. This role involves providing high-touch service, resolving customer issues efficiently, and driving upsell/cross-sell opportunities through deep product knowledge.
Technical Customer Success Manager, FED TEAM
Armis Security
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Full Time
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14 Weeks Ago
Armis Security
The Technical Customer Success Manager leads adoption and implementation plans for platinum customers, ensuring value realization from the Armis platform by understanding use cases and providing security posture recommendations. This role involves building trusted relationships, acting as the customer advocate, and ensuring platform configuration aligns with business objectives.
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Sr. Customer Success Manager, Industrial Vertical (US Remote)
First Advantage
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Full Time
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14 Weeks Ago
First Advantage
This role involves consultative sales and enterprise account management focused on growing revenue within strategic accounts in the Industrial Vertical through the sale and penetration of First Advantage solutions. Responsibilities include developing strategic account plans, maintaining existing revenue, coordinating service levels, and managing customer relationships across various functions.
The Customer Success Manager will build and maintain strong, long-term client relationships, acting as the primary point of contact to ensure clients achieve meaningful outcomes from WAW services. Responsibilities include monitoring client health metrics, proactively identifying needs, guiding onboarding, and advocating for customers internally to resolve issues.
This strategic leader is responsible for overseeing the Client Partner team, focusing primarily on driving upsell growth, reducing customer churn, and ensuring high customer satisfaction levels. Key duties include leading team development, setting and executing strategic goals (OKRs/KPIs), and owning the end-to-end customer success process from onboarding to renewal.
The role involves owning and managing the success of mid-market and enterprise customers through onboarding, product adoption, and retention, while creating and monitoring metrics to ensure client expectations are met or exceeded. Responsibilities also include ensuring client understanding of ROI, designing integration approaches, facilitating product education, and gathering market insights to optimize hiring efforts.
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