Manage a portfolio of large law firm accounts to drive adoption, retention, and usage growth of AI-powered legal tools. Act as a trusted advisor to guide firms through workflow transformation and strategic success planning.
Remote Customer Success Manager Jobs (1,245)
Search = customer success manager
Manage the end-to-end customer lifecycle for the DACH region to ensure successful onboarding and retention. Develop and optimize CSM infrastructure and processes while collaborating cross-functionally to align customer needs with company strategy.
Act as the primary point of contact for strategic mortgage customers, managing the full lifecycle from onboarding to renewal. Collaborate with product teams to enhance value and build scalable customer success processes.
Act as the strategic and commercial lead for a cohort of customers to drive Net Revenue Retention and ARR growth. Bridge the gap between technical engineering requirements and corporate business objectives to ensure product development success.
Manage a portfolio of Mid-Market customers from post-sale handoff through renewal to drive adoption and value realization. Act as a strategic advisor to Talent and HR leaders while collaborating internally to improve the customer success motion.
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Customer Success Manager - T Cloud Public (REF5592O)
Deutsche Telekom IT Solutions
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Full Time
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8 Weeks Ago
Deutsche Telekom IT Solutions
Manage and enhance the end-to-end customer journey for the Open Telekom Cloud Marketplace, supporting both consumers and partners. Coordinate with cross-functional teams to resolve platform issues and implement targeted marketing campaigns.
Lead and scale a high-performing Customer Success team across the EMEA region to drive customer outcomes, retention, and expansion. Act as a key conduit between customers and internal Product and Engineering teams to optimize the search and discovery platform.
Manage high-value accounts to ensure strategic alignment, net retention, and expansion of the business portfolio. Act as a trusted advisor to optimize customer performance and collaborate cross-functionally to improve the overall customer experience.
The Customer Success Manager focuses on building and maintaining relationships with dealership customers to drive product innovation and business outcomes. They act as a subject matter expert in digital marketing to help clients achieve their KPIs and increase monthly recurring revenue.
Acts as the primary customer-facing partner to drive adoption, retention, and customer satisfaction. Responsibilities include managing improvement projects, supporting onboarding, and gathering customer insights.
Build trusted relationships with customers to guide them through onboarding, implementation, and training. Track key success metrics and collaborate with other departments to integrate customer feedback into the product roadmap.
(Junior) Customer Success Manager (m/w/d) - bundesweit
SKR Reisen GmbH
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Full Time
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8 Weeks Ago
SKR Reisen GmbH
Ensure maximum customer satisfaction by providing excellent support during and after trips and coordinating with service providers. Handle crisis management, analyze feedback for quality assurance, and optimize internal processes.
Manage a portfolio of customer accounts to drive adoption and value realization through AI-powered workflows and strategic guidance. Design and implement technical solutions, integrations, and customer programs to maximize platform utility.
The role involves owning the entire customer lifecycle for the APAC region, focusing on onboarding new clients and maintaining relationships with existing ones. Key goals include driving Net Revenue Retention, mitigating churn, and collaborating with internal teams to ensure a seamless customer experience.
Serve as the primary relationship owner for strategic employer customers with 3,000-10,000 lives to ensure annual renewals. Collaborate with internal teams to resolve customer issues and contribute to the product roadmap based on customer feedback.
Own the end-to-end customer journey for enterprise accounts in the NOLA region to drive retention and expansion. Coordinate with internal teams to translate product usage into business impact and mitigate churn risks.
Lead and coach a team of 8-10 Enterprise Customer Success Managers to drive retention, expansion, and product adoption for strategic customers. Partner cross-functionally to influence product strategy and ensure a seamless customer journey while managing C-suite relationships.
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Manage a large book of business using digital strategies to drive customer engagement, retention, and renewals. Develop automated workflows and engaging content to scale customer success and optimize the customer journey.
Ensure an exceptional experience for MasterMind business owner clients through personalized strategic follow-ups and goal tracking. Act as the primary point of contact to resolve issues and collaborate internally to optimize customer service processes.
Act as the primary owner for customer success across enterprise accounts to drive adoption of AI-powered capabilities and ensure measurable ROI. Collaborate with cross-functional teams to manage customer health, resolve escalations, and build long-term strategic partnerships.
Manage a mid-market book of business to drive renewals, expansion, and long-term customer retention. Act as a strategic partner to scientific and procurement stakeholders to align the platform with institutional needs.
Provide high-quality support to the bronze VIP segment and convert them into higher VIP tiers. Promote activities like tournaments and quests while gathering user feedback to increase overall customer satisfaction.
Manage a portfolio of strategic SaaS accounts to ensure successful product adoption, retention, and long-term growth. Act as the primary point of contact to align platform usage with customer business goals and resolve technical or process inefficiencies.
Customer Success Manager, Growth – Bilingual (Spanish/English)
Vanta
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Full Time
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9 Weeks Ago
Vanta
Guide customers through security and compliance journeys using Vanta's platform to ensure long-term success and retention. Act as the primary point of contact for a large book of business, providing technical guidance and collaborating cross-functionally to improve the product.
Customer Success Manager (Remote)
ProScore Technologies
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Full Time
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9 Weeks Ago
ProScore Technologies
The Customer Success Manager ensures clients optimize their use of AI-powered compliance tools through onboarding, training, and ongoing support. They act as a trusted advisor between clients and the product team while managing custom projects and administrative billing duties.
Manage a book of business for Concierge and Advisory customers to drive retention and strategic growth. Partner with clients to define success, monitor health via usage data, and collaborate with internal teams to deliver maximum value.
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Establish and lead the customer success function for EMEA, guiding enterprise customers through onboarding, implementation, and long-term adoption of the AI search platform. Act as a strategic partner to executive sponsors and a bridge between customers and internal product teams to influence the roadmap.
Customer Success Manager (Job ID: VRCSMLA)
Inside Out Hiring
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Full Time
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9 Weeks Ago
Inside Out Hiring
Act as the primary point of contact for new and existing clients to ensure exceptional care and retention. Manage client inquiries, handle escalations, and support onboarding processes via various communication channels.
Manage a portfolio of Enterprise customers to ensure high retention and growth by driving measurable value and feature adoption. Act as a trusted advisor through onboarding and strategic guidance while collaborating cross-functionally to secure renewals.
Manage and grow relationships with large, complex enterprise customers to drive retention, expansion, and product adoption. Act as a strategic advisor to executive stakeholders to ensure long-term value realization of the CARET investment.
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