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Drive growth by building strong relationships with French enterprise clients and educating them on AI video content creation. Coordinate onboarding, lead regular health check-ins, and ensure clients achieve ROI to drive retention and expansion.
Drive customer retention, growth, and satisfaction by managing the post-sales journey from onboarding to renewals and upsells. Build strategic relationships with key decision-makers and collaborate internally to improve CS processes and product adoption.
Provide project-based support to Polish-speaking customers by conducting virtual platform trainings and guiding them through data collection workflows. Act as a trusted point of contact for agricultural stakeholders while flagging user engagement patterns and risks to the internal team.
The role involves owning client onboarding and building proactive relationships with operations teams at major venues. The lead will monitor account health, identify expansion opportunities, and create scalable success playbooks.
Maintain and strengthen strategic relationships with clients to ensure a personalized experience and reduce churn. Identify technology solutions to improve client business efficiency and drive revenue expansion within the portfolio.
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The Customer Success Engineer drives the adoption and consumption of GenAI applications by serving as the technical bridge between developers and the DataRobot platform. They are responsible for onboarding customers, monitoring product health, and channeling technical feedback to product teams.
The role focuses on onboarding new customers and managing support resources like FAQs and knowledge bases to ensure high satisfaction. It also involves collaborating with product teams and analyzing customer feedback to improve overall service efficiency.
Lead the strategic execution of state contracts by managing executive relationships and driving platform adoption across provider networks. Manage and mentor a team of In-State Customer Success Managers to ensure successful implementation and program health.
Act as a strategic partner to C-suite executives to drive the adoption and business impact of an AI-powered growth intelligence platform. Manage the full customer lifecycle from onboarding to expansion while ensuring Net Revenue Retention and aligning technical implementation with business goals.
Lead proactive customer engagements to drive retention, health, and advocacy through regular cadence calls and annual business reviews. Act as a strategic partner to maximize customer lifetime value and identify opportunities for subscription expansion.
Manage the end-to-end customer lifecycle for B2B clients to ensure product adoption, retention, and sustainability outcomes. Provide high-touch technical engineering support and analytics to help clients optimize HVAC and refrigeration operations.
Manage a portfolio of high-value Australian accounts, overseeing the entire customer lifecycle from onboarding and implementation to retention. Act as a strategic partner for C-suite executives to drive platform adoption and advocate for customer needs within the product team.
The role focuses on managing customer relationships, ensuring service delivery against SLAs, and driving account growth through renewals and expansions. It involves leading service reviews and acting as a trusted advisor to align Microsoft security solutions with customer needs.
Drive adoption and utilization of the Globe PF System by identifying opportunities and developing initiatives to increase customer engagement. Translate the product roadmap into actionable user and business requirements while collaborating with cross-functional R&D and sales teams.
The role focuses on guiding construction clients through platform implementation and workflow optimization to increase efficiency and reduce errors. It involves partnering with sales to execute strategic deals and providing product expertise to ensure long-term customer adoption and growth.
Partner with enterprise customers to design and deploy conversational AI agents, focusing on technical execution and optimization. Drive revenue growth through net revenue retention and multi-product adoption across a portfolio of Japanese accounts.
Manage post-sale relationships for public sector clients, focusing on renewals, expansion, and product adoption. Act as a trusted advisor to ensure customer satisfaction and facilitate smooth solution rollouts.
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Manage post-sale relationships for Federal and SLED customers to ensure renewals, adoption, and business value. Act as a trusted advisor by managing escalations, gathering product feedback, and overseeing deployment planning.
Responsible for assisting customers with technical problems, onboarding, and implementation to ensure a positive user experience. This includes responding to queries via phone, email, or chat and collaborating with product teams to report malfunctions and share feedback.
Manage day-to-day relationships with strategic business customers to ensure they maximize the value of the Duffel platform. Collaborate with Product and Engineering teams to influence the roadmap based on customer performance and needs.
Manage a portfolio of customers to ensure high engagement, satisfaction, and platform adoption. Collaborate cross-functionally with Sales, Product, and Support teams to resolve escalations and drive customer retention.
Lead the EMEA Customer Success organization to drive net ARR growth through renewals, expansion, and AI product adoption. Partner with cross-functional teams to optimize the post-sale customer journey and maximize lifetime value across the region.
Drive customer value and revenue growth through proactive account management, renewals, and expansion opportunities. Lead customer onboarding and act as a trusted advisor to ensure effective adoption of cognitive profiling strategies.
Own a portfolio of enterprise retail accounts, serving as the primary post-sale relationship owner to drive adoption and retention. Manage onboarding, configuration updates, and strategic planning while collaborating with product teams to resolve customer issues.
Drive retention, renewals, and growth for a portfolio of high-impact enterprise clients by leading onboarding and implementation. Collaborate cross-functionally to refine CS playbooks and advocate for customer needs within the engineering roadmap.
Drive new business growth and manage strategic client relationships across LATAM by positioning integration and automation solutions. Manage the full sales cycle from prospecting and discovery to negotiation and account expansion.
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The role focuses on owning customer relationships throughout the lifecycle to drive adoption and value of digital products in the Higher Education sector. Key duties include leading end-to-end implementations, managing key digital accounts, and utilizing data to improve customer experience across the MEA region.
The Customer Success Manager coordinates the execution of non-digital incentive programs and serves as a consultant for CPG and retail marketers. They act as a liaison between sales, clients, and internal teams to ensure flawless project management and program optimization.
Collect and preprocess structured and unstructured data to build and evaluate machine learning models. Develop data visualizations and dashboards to communicate findings and support data-driven decision-making.
The role focuses on acquiring new clients and conducting need analyses to understand hiring challenges and business pain points. It involves managing the entire client lifecycle and pipeline through a CRM to ensure smooth delivery and coordination with recruitment teams.
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