Remote Customer Success Jobs
Browse and apply for latest Remote Customer Success Jobs and work remotely as a Customer Success Representative for Manager, Senior, Mid-Senior and Junior roles full-time, part-time,contract or freelance. Work from home or any place around the world.
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Manage customer relationships as a trusted advisor, guiding enterprise customers from onboarding through adoption and renewal while helping them achieve measurable business outcomes. Monitor customer health, advocate for customer needs across internal teams, and identify opportunities to expand use cases and increase value.
You will lead and develop a team of Customer Success Managers to drive product adoption and ensure strategic customers achieve meaningful business outcomes. The role involves building strong executive relationships, managing renewal risks, and collaborating across internal teams to deliver consistent value.
The Digital Customer Success Manager executes targeted engagement motions and manages customer risk signals to drive adoption and value realization. They are responsible for maintaining accurate customer records, managing inquiries, and contributing to renewal forecasting within a pooled model.
The Customer Success Team Manager leads and develops the CSM team to ensure customers realize measurable value from the Welltrack Ecosystem. This role oversees customer health, retention, and expansion strategies while fostering a proactive, data-informed approach to customer success.
The Customer Success Team Manager leads and develops the CSM team to ensure customers realize measurable value from the Welltrack Ecosystem. This role oversees customer health, retention, and expansion strategies while fostering a proactive, data-informed approach to customer success.
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Manage customer relationships throughout the lifecycle, leading onboarding, adoption, renewals, and expansion while helping customers achieve their goals with the platform. Monitor customer health, resolve issues with internal teams, maintain account information, and share customer feedback across the organization.
You will lead a global Customer Success organization to drive customer retention, growth, and product adoption through an AI-first strategy. You will also partner with cross-functional teams to influence product roadmaps and ensure world-class customer experiences for enterprise clients.
Lead, coach, and develop the Customer Success Manager team while establishing consistent processes for customer engagement, account planning, health monitoring, renewals, retention, and expansion. Use customer and team performance data to improve execution, represent customer needs, and coordinate with Sales, Clinical, Product, and Operations teams to strengthen customer outcomes and partnerships.
The Enterprise Customer Success Analyst will manage a portfolio of enterprise clients, serving as the central point of contact to drive platform adoption and service excellence. They will lead client meetings, coordinate technical support, and deliver training to ensure clients achieve their business goals.
Manage a portfolio of strategic enterprise customers, guiding implementation, adoption, training, and value realization while building relationships across customer organizations. Lead renewals, identify expansion opportunities, coordinate internal teams, and advocate for customers by resolving escalations and sharing product feedback.
Lead enterprise customers through technical onboarding, implementation, adoption, training, and ongoing issue resolution while serving as their primary post-sales contact. Build stakeholder relationships, drive customer outcomes and renewals, manage churn risks, and advocate for customer needs across internal teams.
Lead enterprise customer onboarding, implementation, and adoption, serving as the primary post-sales contact and coordinating with technical and business teams to resolve issues and deliver customer outcomes. Build relationships across customer organizations, advocate for customer needs internally, provide product education, and partner with Sales on renewals, expansion, and churn prevention.
Manage a portfolio of enterprise customers to ensure retention, renewals, and expansion while building success plans tied to measurable business outcomes. Proactively identify expansion opportunities and translate complex technical use cases into clear business value for executive stakeholders.
Own relationships with strategic clients, advise them on product value and adoption, and drive retention, expansion, and customer advocacy. Monitor customer health, resolve escalations, identify growth opportunities, document communications in Gainsight or Salesforce, and coordinate customer needs across internal teams.
The Customer Success Manager will drive adoption, satisfaction, and retention for mid-market and enterprise accounts through effective onboarding and ongoing enablement. They will serve as the primary point of contact, monitoring account health and collaborating with internal teams to ensure successful business outcomes.
Manage strategic customer accounts from onboarding through renewal, using structured discovery to improve adoption, retention, and expansion. Own the Customer Success technology stack and operating playbooks, lead customer migrations, and coach CSMs while partnering with Sales, Product, Support, Implementation, and Operations.
Act as a strategic advisor and program leader for enterprise customers, leading Viva Glint implementations, onboarding, survey programs, governance, and adoption. Advise on HR technology integrations and employee data, partner with HR, IT, and executive stakeholders to resolve issues, and support renewals and continuous improvement.
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Lead and develop a team of Customer Success Managers serving a high-volume portfolio, setting segmentation and engagement strategies that improve retention, expansion, and product adoption. Build and optimize digital, automated, lifecycle, and AI-driven programs; use data to manage risk and productivity; partner cross-functionally; and personally lead critical customer escalations.
You will guide new customers through the onboarding process and serve as their primary point of contact for feedback and support. Additionally, you will identify process improvements and manage internal projects to enhance the customer experience.
You will manage a book of mid-market customers to drive product adoption, retention, and measurable value throughout the customer lifecycle. Additionally, you will act as a product expert, providing training and serving as the voice of the customer to internal cross-functional teams.
You will be responsible for the long-term success, retention, and growth of existing customers by building strong relationships and identifying upsell opportunities. Additionally, you will act as the voice of the customer, providing feedback to product management and promoting the use of AI-based services.
The Customer Success Manager will manage high-profile B2B accounts to drive growth through upselling, cross-selling, and strategic ecommerce advisory. They are responsible for maintaining strong client relationships, forecasting sales activity, and collaborating across departments to meet quarterly objectives.
Lead customer onboarding and success calls to ensure users achieve value from the platform. Manage account retention, resolve payment issues, and maintain accurate account documentation to facilitate team coordination.
You will lead customer onboarding and success calls to ensure users achieve value while managing retention by addressing at-risk accounts and payment issues. Additionally, you will maintain accurate account notes and coordinate with internal teams to resolve recurring blockers.
The Customer Success Manager acts as the primary advocate for customers, driving product adoption and maximizing the value of their investment. They are responsible for managing retention, identifying upsell opportunities, and leading strategic business reviews with key stakeholders.
Drive customer retention, growth, and advocacy by helping fleet customers achieve measurable operational value from Descartes solutions. Own the post-sale customer journey, build strategic relationships, and ensure technology delivers lasting improvements in efficiency and performance.
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You will own and grow a portfolio of freight forwarding customer accounts, driving product adoption, retention, and expansion. Additionally, you will build trusted relationships with stakeholders and analyze data to proactively identify business objectives and risks.
The Senior Customer Success Manager will drive post-sale customer experience by focusing on solution adoption, risk mitigation, and the realization of business objectives. They will build strong relationships with stakeholders and orchestrate the BMC ecosystem to ensure customers achieve their defined success goals.
The Customer Success Engineer will lead technical onboarding and implementation for new customers while building AI-assisted workflows to improve efficiency. They will act as a trusted advisor to drive product adoption, manage customer health, and collaborate with internal teams to influence the product roadmap.
The Senior Customer Success Manager drives post-sale solution adoption, manages customer relationships, and mitigates risks to ensure business value realization. They also orchestrate internal resources and provide feedback to product teams to influence roadmaps and growth opportunities.
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