Act as a strategic partner for banking and Telco customers to drive product adoption and ensure the achievement of their CX vision. Manage a portfolio of accounts, develop Customer Success Plans, and coordinate with internal teams to ensure retention and revenue growth.
Remote Customer Success Jobs (1,817)
Search = customer success
Manage high-value accounts to ensure strategic alignment, net retention, and expansion of the business portfolio. Act as a trusted advisor to optimize customer performance and collaborate cross-functionally to improve the overall customer experience.
The Customer Success Manager focuses on building and maintaining relationships with dealership customers to drive product innovation and business outcomes. They act as a subject matter expert in digital marketing to help clients achieve their KPIs and increase monthly recurring revenue.
Manage the full post-sales lifecycle for a high-volume SMB book of business, focusing on adoption and churn risk management. Drive customer outcomes through success plans while identifying upsell signals for the sales team.
Customer Success & Professional Services Operations
FutureFit AI
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Full Time
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8 hours ago
FutureFit AI
The role focuses on becoming a product expert to test workflows, identify bugs, and document customer use cases. You will support customer-facing delivery through implementation, training preparation, and creating scalable support resources.
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Lead a portfolio of strategic enterprise accounts as a trusted advisor to drive value realization and product adoption. Orchestrate collaboration between internal teams like Product, Sales, and Support to ensure seamless customer journeys.
Jonas Club – Project Synergy - Implementation & Customer Success
Jonas Software
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Full Time
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8 hours ago
Jonas Software
Install, configure, and train customers on software to ensure smooth business transitions and high-quality onboarding. Provide ongoing customer support and consult with clients to assess needs and meet project milestones.
Customer Success Manager
Frontline Managed Services
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Full Time
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9 hours ago
Frontline Managed Services
The Client Success Manager manages and strengthens relationships with legal and professional services clients within the Managed IT Services division. They serve as the primary point of contact to ensure high client satisfaction, monitor account health, and facilitate service delivery.
Support the Account Management Team by handling daily operations including order management, delivery coordination, and customer data maintenance. Act as the primary point of contact for platform partner escalations and implement initiatives to improve service quality.
Acts as the primary customer-facing partner to drive adoption, retention, and customer satisfaction. Responsibilities include managing improvement projects, supporting onboarding, and gathering customer insights.
Manage a portfolio of approximately 20 large customers to ensure successful onboarding, growth, and retention. Act as a trusted advisor to help customers realize business value and drive revenue realization for Paddle.
Lead and grow a team of SMB Customer Success Managers by building scalable, digital-first systems and automation to drive adoption and retention. Own GRR and NRR targets for the SMB segment while designing automated lifecycle programs and health-based triggers.
Manage the full customer lifecycle including onboarding, adoption, and renewals for clients in the Americas. Collaborate with internal technical teams to resolve issues and align product delivery with business goals.
Own a portfolio of hyper-growth Enterprise accounts to drive adoption, unlock value, and lead inference growth. Act as the bridge between technical systems and business outcomes while managing the revenue lifecycle and providing product feedback.
The role focuses on scaling the Customer Success organization through systems administration, process optimization, and automation of the technology stack. Key duties include managing workflows, building operational dashboards, and partnering with cross-functional teams to improve customer retention and expansion.
Build trusted relationships with customers to guide them through onboarding, implementation, and training. Track key success metrics and collaborate with other departments to integrate customer feedback into the product roadmap.
Act as a customer advocate overseeing a portfolio to drive product adoption and achieve business outcomes through prescriptive guidance. Ensure technical health, manage escalations, and create success stories to maximize the value of the ServiceNow investment.
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(Junior) Customer Success Manager (m/w/d) - bundesweit
SKR Reisen GmbH
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Full Time
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12 hours ago
SKR Reisen GmbH
Ensure maximum customer satisfaction by providing excellent support during and after trips and coordinating with service providers. Handle crisis management, analyze feedback for quality assurance, and optimize internal processes.
Manage a portfolio of customer accounts to drive adoption and value realization through AI-powered workflows and strategic guidance. Design and implement technical solutions, integrations, and customer programs to maximize platform utility.
Partner with customers to translate business outcomes into actionable objectives and guide them through the GitLab platform adoption journey. Act as the primary liaison between customers and internal teams to ensure retention, growth, and overall satisfaction.
The role involves owning the entire customer lifecycle for the APAC region, focusing on onboarding new clients and maintaining relationships with existing ones. Key goals include driving Net Revenue Retention, mitigating churn, and collaborating with internal teams to ensure a seamless customer experience.
Drive commercial growth in Eastern Europe by acquiring new B2B accounts and managing the full customer lifecycle. Act as a strategic partner to food and beverage brands to ensure ROI and adoption of IoT and SaaS solutions.
The Customer Success Architect aligns the GitLab platform with customers' business objectives to drive long-term success and adoption. They serve as trusted advisors and liaisons between customers and internal teams like Product Management and Engineering.
The Senior Customer Success Manager drives long-term success and product adoption for Enterprise Business Agreement customers through strategic advisory and account management. They are responsible for creating success plans, delivering business reviews, and coordinating cross-functional teams to maximize customer ROI.
Manage a portfolio of school district accounts to ensure health, satisfaction, and retention while driving incremental revenue growth. Act as a trusted advisor by developing success plans, facilitating training, and collaborating with internal teams to resolve client issues.
Serve as the primary relationship owner for strategic employer customers with 3,000-10,000 lives to ensure annual renewals. Collaborate with internal teams to resolve customer issues and contribute to the product roadmap based on customer feedback.
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The Customer Success Manager leads customer relationships within the benefits administration industry to drive satisfaction, retention, and growth. They serve as the primary point of contact for a portfolio of clients, managing onboarding, open enrollment activities, and strategic business plans.
The Customer Success Manager builds strategic relationships with IT professionals in Global 5000 organizations to drive long-term revenue growth and loyalty. They are responsible for developing account strategies, capturing customer data, and collaborating cross-functionally to align product offerings with customer needs.
EverWell - APAC Customer Success Team Lead - Remote Australia or New Zealand
EverCommerce
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Full Time
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Yesterday
EverCommerce
Lead the execution of customer retention and growth strategies for 18,000 customers across Australia and New Zealand. Manage team performance, drive cross-functional initiatives, and provide leadership continuity as the second-in-command to the Head of Customer Success.
Manage a portfolio of Canadian customs brokerage customers to ensure retention and drive revenue growth through strategic account planning. Lead Quarterly Business Reviews and collaborate cross-functionally to identify expansion opportunities and mitigate churn risks.
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