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The Customer Success Manager oversees team performance, manages hiring and payroll, and coordinates with the Underwriting Operations team. They are responsible for training staff, identifying talent, and administering performance improvement plans.
The role serves as a regional customer concierge, coordinating internal resources to support architects, contractors, and distributors through the project decision funnel. It involves partnering with regional sales teams to identify opportunities, monitor project progress, and ensure smooth conversion into orders.
The Senior Manager will own the operational design and hands-on configuration of the Customer Success technology infrastructure, including Gainsight, AI-driven workflows, and predictive models. They will also manage digital engagement programs, data quality, and cross-functional process alignment to ensure scalable customer execution.
The Customer Success Manager owns the post-implementation customer journey, focusing on driving product adoption, retention, and growth. They act as a trusted advisor, collaborating cross-functionally to mitigate churn and champion the customer voice within the organization.
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The Account Manager is responsible for managing technology relationships with oncology clients, ensuring the successful adoption and support of iKnowMed G2 EHR and related systems. They develop territory business plans, facilitate implementation transitions, and provide ongoing workflow optimization and issue resolution.
Manage a portfolio of accounts across the full customer lifecycle to drive retention, expansion, and value realization. Collaborate with cross-functional teams to ensure customer health, resolve issues, and promote the adoption of platform capabilities.
The Junior Customer Success Manager supports the Customer Success team by assisting schools throughout their Book Blast program journey. Responsibilities include managing client communications, coordinating event logistics, and gathering feedback to ensure high levels of client satisfaction and retention.
The Team Manager leads and mentors a team of Customer Success Professionals to drive retention, growth, and customer satisfaction. They are responsible for developing strategic initiatives, analyzing customer health data, and collaborating with cross-functional teams to optimize workflows.
The Principal Customer Success Manager oversees a portfolio of strategic large law firms to ensure they maximize value from iManage subscriptions. This role involves driving retention, identifying expansion opportunities, and coordinating cross-functional teams to support customer success and business outcomes.
The Customer Success Manager will navigate complex organizational dynamics to drive sustained product adoption and transformation within school districts. They will act as a consultative partner to district leaders, using data and strategic planning to ensure client success and business growth.
The Customer Success Advisor manages a portfolio of customers to drive product adoption, optimize workflows, and ensure high satisfaction. They act as a primary advocate for users while collaborating with internal teams to resolve issues and identify growth opportunities.
You will manage the coordination layer of customer onboardings by tracking requirements, internal deliverables, and project status. You will also act as a liaison between internal teams and customers to ensure projects remain on schedule and address any friction in the onboarding process.
The Customer Success Engineer acts as the primary technical owner for enterprise accounts, driving onboarding, adoption, and long-term resilience strategies. They are responsible for conducting recovery simulations, managing churn risk, and aligning business outcomes with the Veeam Data Platform.
The Customer Success Manager will proactively manage a portfolio of customers to drive product adoption, engagement, and long-term value. They will execute retention strategies, manage renewals, and collaborate with internal teams to identify growth opportunities.
The Customer Success Manager will lead retention efforts for high-value accounts while mentoring the Customer Success team. They are responsible for developing customized success plans, managing escalations, and identifying opportunities for account expansion.
The Customer Success Specialist will manage partner relationships to deploy and support on-demand tutoring solutions while analyzing usage data to ensure program impact. They will also facilitate client training, provide ongoing support, and collaborate with internal teams to drive account retention and growth.
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The Senior Manager will drive expansion within strategic accounts by leading the Customer Success team and refining commercial playbooks. They will act as a player-coach to close complex deals while managing the transition to consumption-based pricing models.
Serve as a strategic advisor to a high-value portfolio of customers to drive adoption, value realization, and long-term success. Collaborate cross-functionally to manage the customer lifecycle, identify expansion opportunities, and ensure measurable outcomes.
The Senior Customer Success Manager will own a portfolio of enterprise employer relationships, focusing on retention, renewals, and proactive risk management. They will collaborate across cross-functional teams to diagnose account performance and ensure clients derive clear financial and clinical value from the platform.
The Senior Customer Success Engineer acts as the primary technical owner for enterprise accounts, driving onboarding, adoption, and long-term customer outcomes. They are responsible for conducting recovery simulations, managing churn risk, and delivering resilience assessments to ensure measurable value for customers.
The Customer Success Manager will own a portfolio of clients, driving growth, renewals, and product adoption through consultative advice. They will act as a bridge between customers and internal teams to ensure product feedback and customer needs are addressed.
The Customer Success Manager will own the full post-sale lifecycle for a portfolio of customers, managing onboarding, renewals, and expansion opportunities. They are responsible for driving product adoption, maintaining account health, and serving as the primary relationship owner for enterprise clients.
The Customer Success Manager will manage a portfolio of subscription accounts to drive adoption, ensure value realization, and achieve renewal goals. They will utilize data signals and AI tools to execute scaled engagement strategies and proactively manage account health and risks.
The VP of Customer Success will own senior relationships for a portfolio of strategic insurance accounts, focusing on retention, revenue growth, and product adoption. They will orchestrate internal teams across Support, Delivery, and Sales to ensure a unified customer experience and drive resolution of strategic issues.
The Customer Success Consultant will serve as a strategic partner to a portfolio of clients, driving engagement and maximizing the value of Castlight's healthcare solutions. They will lead business reviews, translate data into actionable insights, and collaborate cross-functionally to support client goals and program adoption.
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The Customer Success Manager will build and maintain post-sales relationships while serving as a trusted technical advisor for the ZeroFox platform. They will proactively update customer platforms, conduct training, and collaborate with internal teams to ensure high-quality engagement and product adoption.
The Customer Success Manager will manage the entire customer lifecycle, including onboarding, training, and renewals for a portfolio of enterprise accounts. They are responsible for analyzing business objectives and performance metrics to drive product adoption and maximize customer value.
Serve as a strategic advisor and thought partner to senior enterprise healthcare clients to maximize the value of the Reputation platform. Lead cross-functional collaboration to drive customer outcomes, renewals, and expansion while influencing product and service improvements.
The Customer Success Manager will own a portfolio of enterprise accounts, managing the entire lifecycle from onboarding through renewal. They are responsible for driving retention and expansion, conducting business reviews, and ensuring account health through disciplined operational cadences.
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