Remote Customer Success Jobs (1,741)

Customer Success Manager, Enterprise

Lead Customer Success Manager

Lead customer adoption and value realization across high-value accounts, serving as a strategic advisor to executive stakeholders and ensuring customers achieve platform ROI and key journey milestones. Manage account risks and renewal forecasts, advocate for customers across internal teams, and contribute to improvements and leadership within the Customer Success team.

Customer Success Manager

Manage customer relationships and guide clients through onboarding, regular check-ins, business reviews, and product training to help them achieve their goals. Monitor customer health and usage, resolve issues with internal teams, identify expansion opportunities, and support renewals while improving customer success processes.

Customer Success Manager

Respond to client questions, help customers use and configure the platform, and share structured feedback with the Product team. Monitor account health, identify expansion opportunities, support Sales Managers with product reviews and upsell scoping, and gradually take ownership of larger accounts and relationships.

Defense Customer Success Lead

Build and lead the defense customer success function, including onboarding, training, customer relationships, success playbooks, and field-informed product improvements. Support military exercises and product deployments, solve customer challenges with cross-functional teams, and contribute to account growth, market insights, and proposals.

Key Customer Success Manager

The Key Customer Success Manager will track and analyze user experience for key clients to identify risks and implement retention strategies. They will also collaborate with cross-functional teams to enhance the customer journey and increase client activity.

Customer Success Representative

The Customer Success Representative will manage client relationships, drive product adoption, and resolve billing or service-related inquiries. They are responsible for tracking activities in Salesforce and collaborating with internal teams to ensure client needs are met.

Customer Success Manager

Manage the end-to-end health, value realization, retention, and expansion of a portfolio of 100–150 customer accounts, including milestone meetings, success plans, and executive engagement. Forecast renewals and growth, proactively mitigate account risks, identify qualified expansion opportunities, and report portfolio health and pipeline performance to leadership.

Customer Success Manager

Support clients after implementation by addressing product performance questions, driving product utilization, and ensuring positive business outcomes and return on investment. Identify additional sales opportunities, resolve service or quality issues with internal teams, and contribute to product and production improvements.

Customer Success Manager II - EMEA

Guide customers through onboarding, adoption, business reviews, renewals, and expansion, helping them realize value from the Tines platform and extend its use across teams. Monitor account health and risks, coordinate internal resources, communicate customer needs and product feedback, and develop strategic plans with customer stakeholders.

Digital Customer Success Manager, AI & Automation

Design, deploy, and maintain agentic systems to automate and optimize the customer success journey. Analyze customer pain points and build scalable digital playbooks to improve adoption and retention.

Customer Success Manager, Commercial

Lead onboarding, implementation, and adoption for commercial customers, serving as their primary post-sales contact and driving customer outcomes and time-to-value. Build stakeholder relationships, support renewals and expansion, educate customers, advocate for their needs internally, and coordinate resolution of customer issues.

Senior Customer Success Manager - Scaled

Design and optimize automated, data-driven customer success programs that support onboarding, adoption, and renewal through digital and one-to-many engagement. Monitor customer health, product usage, and program outcomes, collaborating across teams to improve customer experiences and retention.

Bilingual Customer Success Manager, UK

Manage a high-volume portfolio of enterprise and commercial customers using scalable digital engagement, structured success journeys, and targeted interventions to drive adoption, retention, and renewal readiness. Monitor customer health, maintain accurate records in customer success platforms, escalate risks and opportunities, and collaborate with Sales, Support, Product, and Marketing to improve customer outcomes.

Customer Success Support Representative

Respond to customer inquiries, troubleshoot and resolve issues, and provide training and guidance to help customers achieve their business goals and adopt the SaaS platform. Record customer interactions, share feedback with Product Development, and collaborate with internal teams to improve customer outcomes and product quality.

Customer success specialist

Serve as the first point of contact for insured customers, handling high volumes of inquiries by phone, email, live chat, and WhatsApp, and guiding customers through their initial experience and policy. Identify customer needs and process improvements, coordinate with product, operations, and claims teams, and contribute ideas to expand Customer Success across insurance lines.

Customer Success Manager (Multinacional)

Ensure customers and business teams adopt cloud solutions and achieve value from them, acting as a liaison between users and IT. Manage stakeholder relationships and rollouts, monitor KPIs, coordinate incidents, identify improvement opportunities, and promote user satisfaction and engagement.

Customer Success Manager

Lead customer onboarding and implementation, build success plans, monitor customer health, and use engagement and conversation data to recommend strategies that improve institutional outcomes. Partner with Account Managers and internal teams to support retention, identify expansion opportunities, resolve customer challenges, and communicate measurable value.

Werkstudent Customer Success & Support (m/w/d)

Support customers through Intercom, help new customers onboard and achieve early results, and document requests in Linear. Test new features, improve the knowledge base and AI features, and share customer feedback with product and development teams.

Customer Success Manager, Home Improvement

The Customer Success Manager will own the end-to-end customer journey for enterprise merchants, focusing on onboarding, product adoption, and long-term retention. They will act as a strategic advisor to drive revenue growth and ensure successful integration of financing solutions within the Home Improvement sector.

Customer success specialist

Serve as the first point of contact for insured customers, handling high volumes of inquiries by phone, email, live chat, and WhatsApp, and guiding customers through their policies. Identify customer needs and process improvements, coordinate with product, operations, and claims teams, and contribute ideas to expand the Customer Success function.

Pearl Talent - Customer Success Manager

Customer Success Lead Manager

The Customer Success Lead Manager will oversee international account health, operational governance, and service performance for key software product lines. They will act as the primary point of contact, coordinating between internal engineering teams, customers, and vendors to ensure high solution availability and user satisfaction.

Customer Success Manager

The Customer Success Manager will own the full post-sale relationship for a portfolio of commercial and small enterprise customers, driving onboarding, adoption, and renewals. They will partner with internal teams to identify expansion opportunities and ensure customers achieve measurable risk reduction using the platform.

Strategic Growth Customer Success Manager

The Strategic Growth Customer Success Manager will own a portfolio of high-value enterprise accounts, driving retention, expansion, and executive-level relationships. They will lead cross-functional account teams to execute multi-year success plans and ensure the delivery of measurable ROI for clients.

European Customer Success Manager

The role involves managing operational relationships for remotely managed airport sites and acting as the primary point of contact for stakeholders. You will coordinate technical issues, monitor SLA performance, and ensure the effective delivery of airport technology solutions.

Tech StartUp - Customer Success Agent (m/w/d) - Waterflow Agent

Guide customers through ordering, sensor installation, and app setup, primarily through proactive phone and video conversations, with follow-up emails as needed. Track cases through resolution, support customers when sensors detect water, coordinate with risk managers and insurance partners, and share feedback to improve products and service processes.

Senior Customer Success Manager (m/w/d) – Teamführung

You will manage a strategic portfolio of Mid-Market and Enterprise clients, overseeing the entire customer journey from onboarding to value realization. Additionally, you will contribute to building the Customer Success organization and prepare for future leadership responsibilities.

Senior Customer Success Manager (m/w/d)

You will manage a strategic portfolio of Mid-Market and Enterprise clients, overseeing the entire customer journey from onboarding to long-term value realization. Additionally, you will play a key role in building and scaling the Customer Success department by developing best practices and standardized processes.

Customer Success Team Lead (REMOTE)

Oversee daily operations of the customer success team while providing guidance and coaching to team members. Analyze support data and customer feedback to identify trends and implement improvements for better retention and satisfaction.