Act as a business partner to Account Managers by leading non-strategic selling activities and providing tailored solutions to corporate customers. Interface with various internal departments to resolve client issues and drive sales growth.
Remote Customer Success Jobs (1,817)
Search = customer success
Advanced Specialist, Customer Success - Faculty Advisor - Nursing and Health Professionals
Pearson
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Full Time
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Yesterday
Pearson
Strategically partner with course administrators to implement Pearson digital products and consult on the redesign of nursing and health professions curricula. Develop training resources and provide expert guidance to faculty to maximize the impact of digital tools in the classroom.
Manage a portfolio of clients to ensure they maximize value from HubSpot's CRM, marketing, sales, and service tools. Act as the primary contact to guide clients through onboarding, provide ongoing training, and identify growth opportunities.
Manage a portfolio of strategic card acquiring merchants to drive growth, performance, and operational excellence. Collaborate with internal teams to optimize transaction success rates and lead Quarterly Business Reviews with VIP partners.
Manage a portfolio of high-value customers to drive adoption, retention, and satisfaction through data-driven pricing analyses. Act as a trusted advisor to help clients maximize revenue and provide feedback to the product team.
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Lead high-value enterprise accounts to drive adoption, renewal success, and long-term growth. Design scalable onboarding programs and collaborate with product teams to influence the roadmap based on customer needs.
Federal Customer Success Manager
Riverbed Technology, Inc.
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Full Time
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Yesterday
Riverbed Technology, Inc.
The Federal Customer Success Manager drives measurable outcomes for federal customers through disciplined program management of Success and Get Well Plans. The role involves orchestrating cross-functional resources and maintaining accountability to ensure customers realize verified value from purchased solutions.
Ensure an exceptional experience for MasterMind business owner clients through personalized strategic follow-ups and goal tracking. Act as the primary point of contact to resolve issues and collaborate internally to optimize customer service processes.
Manage and grow relationships with Irish public sector and commercial clients to ensure retention and maximize value. Lead renewal strategies, contribute to public tenders, and collaborate internally to resolve complex customer issues.
Drive measurable business value and consumption growth across a portfolio of high-value airline pricing customers. Act as the strategic bridge between customer goals and product capabilities to ensure maximum ROI and product adoption.
Act as the primary owner for customer success across enterprise accounts to drive adoption of AI-powered capabilities and ensure measurable ROI. Collaborate with cross-functional teams to manage customer health, resolve escalations, and build long-term strategic partnerships.
Serve as a trusted advisor to FSI customers to maximize the value of Red Hat subscriptions and ensure long-term success. Responsible for onboarding, adoption, advocacy, retention, and growth through strategic alignment with customer business goals.
Lead and coach a team of Customer Success Managers to drive adoption and value realization for a large portfolio of high-touch customers. Develop scalable systems and repeatable best practices to ensure consistent, high-quality customer experiences as the company grows.
The CSM partners with Account Managers to drive product adoption and engagement for corporate clients across various verticals. They are responsible for onboarding new users, monitoring usage data to ensure ROI, and acting as the internal voice of the customer to guide product innovation.
Serve as the primary point of contact for clients to ensure maximum platform value and drive proactive growth. Collaborate with product teams to advocate for feature improvements based on client insights and usage data.
Customer Success Manager, Pharmacy Team - Verity 340B Solutions - Remote
The Cigna Group
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Full Time
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2 Days Ago
The Cigna Group
Manage a portfolio of pharmacy accounts to drive 340B program performance through data-driven insights and operational support. Serve as the primary contact for clients to ensure compliance, optimize savings, and resolve complex data anomalies.
Manage a portfolio of strategic accounts to drive retention (GRR) and growth (NRR) through business value articulation. Develop forward-looking account strategies and utilize AI-generated signals to prioritize high-impact customer relationships.
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Manage a portfolio of B2B SaaS accounts to drive gross and net revenue retention through renewals and expansion initiatives. Collaborate with internal teams to ensure customer value realization and resolve adoption barriers.
The Customer Success Manager is responsible for maintaining high client satisfaction, retention, and low churn rates for higher education clients. This involves managing the commercial side of relationships, guiding clients through complex products, and ensuring successful term-to-term outcomes.
The role focuses on building strong customer relationships to drive product adoption, retention, and overall satisfaction. Responsibilities include monitoring engagement metrics, conducting business reviews, and serving as the primary point of contact for key accounts.
Customer Success Manager, Pharmacy Team - Verity 340B Solutions - Remote
Cigna Healthcare
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Full Time
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2 Days Ago
Cigna Healthcare
Manage a portfolio of pharmacy accounts to drive 340B program performance through data-driven insights and operational support. Serve as the primary contact for clients to ensure compliance, optimize savings, and resolve complex data anomalies.
Customer Success Manager (High Tech) - GIS Professional
Schneider Electric
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Full Time
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2 Days Ago
Schneider Electric
The Customer Success Manager acts as the primary contact for high-touch utility customers to drive product adoption and ensure alignment with business goals. Key duties include managing onboarding, conducting quarterly business reviews, and collaborating with sales and product teams to foster long-term growth.
Sr. Customer Success Manager
Riverbed Technology, Inc.
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Full Time
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2 Days Ago
Riverbed Technology, Inc.
The Senior Customer Success Manager drives measurable customer outcomes through disciplined program management of Success and Get Well Plans. The role orchestrates cross-functional resources to ensure customers realize verified value from purchased solutions while proactively mitigating risks.
Federal Customer Success Manager
Riverbed Technology, Inc.
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Full Time
·
2 Days Ago
Riverbed Technology, Inc.
The Federal Customer Success Manager drives measurable customer outcomes through disciplined program management of Success and Get Well Plans. The role orchestrates cross-functional resources to ensure customers realize verified value from purchased solutions.
Independently manage a complex book of veterinary business to drive long-term retention and product adoption. Lead risk mitigation efforts and high-impact business reviews to demonstrate ROI and identify growth opportunities.
Own the end-to-end customer journey for upmarket APAC customers, serving as both the Implementation Specialist and Customer Success Manager. Drive long-term adoption, customer health, and value realization through strategic relationship building and technical product configuration.
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Drive product adoption and client retention by serving as the primary point of contact and internal champion for assigned accounts. Develop strategic roadmaps with stakeholders to achieve business goals and identify expansion opportunities.
Lead and mentor the Senior Customer Success Manager team to drive product adoption, improve efficiency, and prevent customer churn. Act as the Voice of the Customer to collaborate with executive leadership on business strategies and manage high-touch client escalations.
Lead and mentor the Senior Customer Success Manager team to drive product adoption, improve efficiency, and prevent customer churn. Act as the Voice of the Customer to collaborate with executive leadership on business strategies and manage high-level customer escalations.
Lead and develop a blended team of Customer Success and Support representatives to deliver an exceptional creator experience. Own day-to-day operations, including coaching staff, handling complex escalations, and driving process improvements to scale workflows.
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