Customer Success Representative (Brilliant Harvest)

🔹 Serve as a go-to resource for our dealer and farmer users — making sure they’re supported, trained, and seeing value
🔹 Help users adopt and expand dealerships’ use of our platform so it becomes a core part of their operations
🔹 Create release notes, video tutorials, and training content to drive product utilization
🔹 Deliver engaging product demos and onboarding sessions in person and online
🔹 Gather feedback from the field to inform product improvements and capturing of bugs
🔹 Collaborate with Product and Sales teams to ensure retention and growth within key accounts
🔹 Track usage metrics and build strategies to drive deeper engagement

 ✅ Experience working at a farm equipment dealership, agriculture software company, or in ag-tech sales/support
✅ You relate to both dealers and farmers — and you get the realities of their day-to-day
✅ Strong communicator and natural presenter — clear, confident, and approachable
✅ Organized and proactive — you follow through and love seeing customers succeed
✅ You naturally are good at tech and are excited to help non-tech users get comfortable with it
✅ Confident leading the content creation of tutorials, product videos, or documentation with the support of marketing

• Be part of a high-performing team led by Remi Schmaltz, an entrepreneur with decades of experience launching and growing agriculture businesses. 

• Remote-first role with a flexible work environment.

• A front-row seat to how AI is changing the way equipment dealers, farmers, and contractors work.

• A collaborative culture that values growth, learning, and impact.

• Competitive compensation, ESOP, and benefits.