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The Director of Customer Success leads the team responsible for delivering successful customer outcomes across gas utility programs in the Americas. This role involves defining strategy, managing customer health and retention, and serving as an executive partner to key utility accounts.
The Senior Customer Success Manager acts as a strategic partner for enterprise clients, driving product adoption, retention, and expansion throughout the customer lifecycle. They are responsible for managing complex renewals, conducting executive business reviews, and proactively mitigating risks to ensure long-term customer success.
You will manage the end-to-end post-sales lifecycle for a portfolio of hospitality clients, focusing on onboarding, retention, and driving incremental revenue. You will act as a trusted advisor, utilizing AI-assisted tools to provide data-driven insights and strategic recommendations to help clients achieve their business goals.
You will serve as the primary point of contact for users, managing relationships and ensuring they derive value from the platform. Additionally, you will relay user feedback to the product team and monitor user health to prevent churn.
The Senior Customer Success Manager will manage a named EMEA enterprise book of accounts, overseeing the full customer lifecycle from adoption to renewal. They will act as a FinOps trusted advisor, providing technical assistance and driving product direction based on customer needs.
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The Senior Customer Success Engineer serves as a trusted technical advisor, managing a portfolio of strategic accounts to drive product adoption, resilience, and business value. They are responsible for developing success plans, conducting health assessments, and facilitating recovery simulations to ensure customers achieve their desired outcomes.
You will serve as a dedicated security concierge for high-net-worth individuals, managing their onboarding and ongoing protection needs. You will act as a trusted advisor and technical operator, coordinating services and maintaining absolute discretion for sensitive client information.
The Customer Success Specialist handles inbound subscriber calls, resolves billing disputes, and provides technical troubleshooting for alarm systems. They also manage account updates, process equipment requests, and coordinate with technicians to ensure effective issue resolution.
The Customer Success Manager is responsible for maximizing digital implementation, usage, and retention of Wiley's solutions. They collaborate with sales partners to drive account expansion, provide training, and support instructors with curriculum integration.
You will manage a portfolio of SMB customers to drive product adoption, retention, and growth while acting as a strategic partner. Additionally, you will lead business reviews and collaborate with internal teams to influence product roadmaps based on customer feedback.
The associate will provide high-level support to customers via live chat, email, and phone while coordinating with internal teams to resolve inquiries. They are also responsible for educating users on products, performing administrative insurance tasks, and identifying opportunities for process improvements.
The Customer Success Manager will provide high-level support to insurance brokers and policyholders via live chat, email, and phone. They will also collaborate with internal teams to identify knowledge gaps, create training materials, and improve product processes.
The Customer Success Associate serves as the primary point of contact for schools, managing the full client journey from onboarding to renewal. They also provide sales support, facilitate program engagement, and collaborate with leadership to refine customer processes.
You will partner with initial customers to drive product value and develop trusted advisor relationships with executive sponsors. Additionally, you will collaborate cross-functionally to translate business needs into solutions while driving adoption, engagement, and growth.
You will manage a portfolio of customers to drive adoption of Kong's API and AI solutions throughout their lifecycle. This involves collaborating with sales and product teams to innovate engagement processes and ensure successful customer outcomes.
The Customer Success Manager will build and maintain relationships with major automotive accounts to ensure product adoption and customer health. They will analyze customer performance data to proactively identify risks, minimize churn, and optimize revenue opportunities.
The Customer Success Manager will lead cross-functional teams to manage US Government stakeholder relationships and execute PDW customer sUAS programs. They are responsible for tracking technical requirements, reporting program status to leadership, and ensuring contractual and regulatory compliance.
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The Customer Success Manager will act as a strategic partner to clients, driving service adoption, identifying growth opportunities, and ensuring long-term success. They will collaborate across internal teams to deliver a consistent customer experience while championing the voice of the customer to influence product and service improvements.
The Associate Customer Success Engineer will serve as a technical point of contact for customer accounts, assisting with platform troubleshooting, onboarding, and configuration. They will also support Customer Success Managers by preparing technical materials and documenting recurring issues to improve the knowledge base.
The Customer Success Manager will drive revenue and platform adoption by managing client relationships and identifying business objectives. They will collaborate with cross-functional teams to optimize campaign performance and educate clients on programmatic advertising strategies.
Manage a portfolio of mid-market enterprise customers to drive adoption, engagement, and long-term value realization of AI-driven solutions. Act as a trusted advisor to executive sponsors while translating business needs into actionable product improvements.
The Customer Success Manager manages a portfolio of payroll and PEO accounts, ensuring accurate adoption, retention, and timely compliance. They collaborate cross-functionally with operations and tax teams to resolve complex issues and identify expansion opportunities.
The Associate Customer Success Engineer will serve as a technical expert to drive customer adoption and maximize the return on investment for the Cyera platform. They will manage ongoing client engagements, troubleshoot technical issues, and advocate for customer needs to influence product development.
The Customer Success Engineer will serve as a technical expert to drive customer adoption, optimize platform utilization, and ensure high return on investment. They will also lead ongoing engagements, resolve technical obstacles, and advocate for customer feedback to influence product development.
The Customer Success Engineer serves as a technical expert to drive platform adoption, optimize customer ROI, and ensure long-term satisfaction. They act as a trusted advisor by designing customized use cases, resolving technical issues, and conducting quarterly business reviews.
You will lead the support and success team, establishing structures and processes while serving as the primary point of contact for non-sales customer issues. Additionally, you will manage customer experience initiatives, including onboarding, automation, and reporting on key success metrics.
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The Customer Success Architect will build consultative relationships with key customers to drive adoption, retention, and growth of the GitLab platform. They will act as a technical liaison between customers and internal teams like Product Management and Engineering to ensure business outcomes are achieved.
The Strategic Customer Success Manager manages a portfolio of high-value accounts to drive renewal, expansion, and enterprise-wide adoption. They act as a trusted executive advisor, leading complex negotiations and collaborating cross-functionally to ensure customer success and revenue growth.
The Customer Success Manager will lead a team of Success Associates to drive revenue goals, customer retention, and growth. They will coach the team on handling customer inquiries and act as a bridge between customers, service pros, and internal product teams.
The Customer Success Manager will own the customer relationship throughout the lifecycle, serving as a strategic advisor and technical resource for the NetSapiens platform. They will act as the primary liaison between customers and internal teams to drive platform adoption, manage escalations, and ensure successful business outcomes.
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