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The Customer Success Manager is responsible for nurturing high-value client relationships to drive adoption, retention, and account expansion. They act as a strategic advisor to ensure customers achieve their desired outcomes and provide feedback to drive product improvements.
Lead the onboarding and implementation of product analytics platforms, primarily Mixpanel, to generate actionable insights for clients. Manage long-term customer relationships to ensure platform adoption, satisfaction, and identify expansion opportunities.
Manage the growth and profitability of Operating Room installation projects while ensuring high customer satisfaction and timely delivery. Collaborate with sales and service teams to align deliverables and provide technical expertise in integration product portfolios.
The role focuses on driving sales growth and customer satisfaction within the Online Adult and Career Education portfolio. Key duties include onboarding customers, delivering product demonstrations, and managing account health to ensure renewals.
Manage a portfolio of higher education clients by guiding them through onboarding, implementation, and long-term adoption of the platform. Act as a trusted advisor to senior academic stakeholders to drive customer retention, account expansion, and product value realization.
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Own the full customer lifecycle from onboarding to renewal for enterprise accounts, focusing on adoption and value realization. Drive measurable outcomes including GRR and NRR targets while managing renewals and identifying expansion opportunities.
Own the full customer lifecycle from onboarding to renewal, focusing on driving adoption and expansion for enterprise accounts. Manage renewal cycles and maintain high GRR and NRR metrics while serving as the primary post-sale contact.
Design and implement a global, AI-first Customer Success function focusing on productivity, insights, and best practices. Lead data analytics for retention and growth while acting as a Technical Project Manager for strategic initiatives across multiple markets.
Manage post-sales relationships for high-value enterprise customers to drive product adoption and ensure measurable outcomes. Collaborate cross-functionally to mitigate customer risk, manage escalations, and maintain high retention rates through executive engagement.
Build and nurture outcome-based relationships with named accounts to drive international expansion and revenue growth. Collaborate with internal teams to optimize customer experience and provide feedback to shape the product roadmap.
The role owns the end-to-end workforce management function, including building forecasting models and designing schedules to match capacity with demand. It also involves real-time intraday monitoring and performance analytics to ensure optimal agent deployment across voice and chat channels.
Lead and develop a team of Customer Success Managers across the UK, Canada, and Australia to maximize value for public-safety agencies. Partner cross-functionally with Sales, Product, and Support to drive measurable adoption, retention, and growth for the Axon ecosystem.
Lead and develop a team of Customer Success Managers across the UK, Canada, and Australia to drive adoption and retention for public-safety agencies. Partner cross-functionally with Sales, Product, and Support to ensure customers maximize value from the Axon ecosystem.
Lead and coach a high-performing Customer Success team across Western Europe to drive NRR, retention, and expansion goals. Act as a player-coach by managing priority accounts and designing scalable playbooks for renewals and adoption.
Lead and coach a high-performing Customer Success team across the UK&I region to drive NRR, retention, and expansion. Act as a player-coach by managing priority accounts and designing scalable playbooks for renewals and adoption.
The Associate will manage customer onboarding, support workflows, and billing processes to drive retention and growth. They will also handle help desk tickets and participate in an after-hours and weekend on-call rotation.
Manage post-sale relationships with large K-12 school districts to drive product adoption and retention. Serve as a trusted advisor to senior education leaders to ensure strategic expansion and student wellness outcomes.
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Manage a high volume of 200-400 Small and Mid-Market accounts using digital-first, tech-touch engagement models. Focus on improving product adoption, retention, and scaling workflows for onboarding and renewals.
Manage a portfolio of automotive dealership clients by leading conversations, tracking KPIs, and ensuring high satisfaction. Act as the primary point of contact from onboarding through ongoing management to ensure goals are achieved.
Lead customer relationship management and onboarding to ensure the successful adoption and utilization of the Maira AI workspace. Monitor usage, manage KPIs, and collaborate with engineering teams to provide technical support and product feedback.
Drive business growth through proactive prospecting, consultative selling, and managing the complete sales lifecycle from discovery to close. Maintain a healthy pipeline and collaborate with internal teams to deliver profitable, long-term client partnerships.
Architect and implement the entire Technical Customer Success strategy and operational workflows for the US market. Act as the primary technical advisor for enterprise clients to ensure seamless integration and optimal deployment of AI security agents.
Manage a portfolio of retail and hospitality brands to maximize product value and prevent churn through proactive health monitoring. Act as a bridge between customers and the product team by gathering feedback and sharing marketing best practices.
Serve as a trusted technical advisor to cyber security customers to drive product adoption and maximize the value of security investments. Lead technical onboarding, manage critical escalations, and partner with sales to ensure customer retention and growth.
Manage customer accounts from onboarding to renewal, guiding clients to transition from manual processes to AI-driven marketing. Analyze cross-channel performance data to provide actionable recommendations and collaborate with product teams to enhance the platform.
The Customer Success Lead manages complex and high-visibility member escalations while providing real-time guidance and coaching to frontline Specialists. This role balances direct member interaction with operational oversight to ensure high-quality service recovery and regulatory compliance.
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Partner with customers to diagnose and resolve complex technical issues using Keysight EDA tools to ensure design success. Act as a trusted advisor and customer advocate to influence product improvements and expand tool adoption.
Manage high-volume B2B customer inquiries and support tickets from initial contact through final resolution. Coordinate with operations, logistics, and fulfillment teams to ensure accurate order processing and account maintenance.
Coordinate travel details and provide end-to-end support for clients throughout their vacation planning and booking process. Research destinations and manage itineraries to ensure a high-quality travel experience.
Act as a trusted partner for strategic enterprise customers to guide them through onboarding, adoption, and expansion. Influence the product roadmap by surfacing customer insights and delivering executive-level business reviews to ensure long-term success.
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