Define and own the product roadmap for the Exteriors vertical, focusing on AI-powered solutions to improve operational efficiency for contractors. Lead cross-functional teams and conduct deep customer discovery to translate market needs into scalable product strategies.
ServiceTitan
52 Remote Job Openings at ServiceTitan
Staff Product Manager, Equipment Diagnostics & Field AI
ServiceTitan
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Full Time
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2 days ago
ServiceTitan
You will own the product vision and roadmap for equipment diagnostics, driving the integration of AI-powered workflows across the platform. You will lead customer discovery with field technicians and partner with engineering and data science teams to build reliable, intelligent field service solutions.
You will define and execute the product roadmap for a native residential CRM, integrating it with scheduling, dispatch, and AI-powered marketing features. Additionally, you will lead the go-to-market strategy, including pricing, packaging, and cross-functional collaboration with sales and customer success teams.
The Lead Analyst will design and build complex analytical dashboards and AI-driven workflows to support HR decision-making. They will act as a strategic advisor to business leaders, translating complex data into actionable executive insights.
The Lead Analyst will design and build complex analytical dashboards and AI-driven workflows to provide actionable insights for HR leaders. They will act as a strategic advisor, translating data into institutional knowledge and driving decision-making across the organization.
You will design and architect end-to-end quality systems, including unit, integration, performance, and chaos testing frameworks. Additionally, you will collaborate with cross-functional teams to integrate automated tests into CI/CD pipelines and drive continuous process improvement.
You will own the end-to-end onboarding, administration, and operational workflows for ServiceTitan's communications products to ensure successful customer adoption at scale. You will also design internal tooling and operational capabilities to reduce friction and improve efficiency across engineering, support, and customer success teams.
Lead and grow a global SRE team to ensure 24x7 coverage and maintain 4-9's availability for mission-critical software. Oversee release management, capacity planning, and performance optimization while partnering with development teams to ensure production readiness.
The Director of Compensation will lead the design and evolution of global bonus, incentive, and equity programs to align with business performance and talent retention. They will also own the architecture of compensation tools and data to provide dynamic visibility and strategic insights for leadership and employees.
Manage a portfolio of 20 strategic enterprise customers to drive measurable business outcomes through automation and operational strategy. Conduct executive business reviews and onsite visits to align frontline execution with long-term growth goals.
The Staff Product Manager will own the end-to-end vision, strategy, and execution for the data, reporting, and intelligence layer across the Communications & Contact Center portfolio. They will lead high-impact initiatives to build a reusable data foundation, define product contracts, and deliver AI-powered insights to improve agent and customer outcomes.
Act as the primary point of contact for customers to resolve software issues via phone, chat, email, and screen-sharing. Develop creative solutions and workflows while maintaining high-quality technical support to prevent escalations.
You will lead an engineering squad within the Fintech organization, taking end-to-end ownership of financing products while mentoring team members. You will also partner with cross-functional stakeholders to ensure product reliability, regulatory compliance, and high-quality system design.
The Senior Product Designer will create engaging and intuitive end-to-end user experiences for an Enterprise SaaS product across desktop, tablet, and mobile. They will collaborate with stakeholders and developers while mentoring junior designers to improve the team's overall skill set.
Lead the design of Back Office and Commercial experiences for a SaaS platform, focusing on financial and operational workflows. Mentor junior designers and collaborate with cross-functional teams to ship high-quality, data-driven product features.
The Account Executive is responsible for selling Aspire's business applications and services to prospective landscaping customers to meet sales goals. This includes managing the sales pipeline, negotiating contracts, and maintaining accurate records in the CRM.
Lead and mentor a high-performing product design team to execute the product vision and strategy for back-office solutions. Partner with cross-functional teams to deliver cohesive user experiences while integrating AI tools into the design workflow.
Lead and mentor a global team of data engineers focusing on data ingestion, quality, and cost management. Drive the technical architecture for the data platform while managing operational posture and stakeholder roadmaps.
The role focuses on executing high-visibility brand programs, specifically the 'State of the Trades' thought-leadership platform and 'Titan Tailgate' field activations. Responsibilities include managing content calendars, coordinating proprietary data, handling event logistics, and reporting on pipeline impact.
Draft and negotiate complex SaaS sales agreements and provide legal counsel on deal structure and risk management. Collaborate with cross-functional teams to improve contract management processes and operational excellence in deal execution.
Act as the primary contact for customers to resolve complex financial workflow issues and software troubleshooting via phone, chat, and email. Guide users on accounting best practices and manage integrations with platforms like QuickBooks and Sage Intacct.
Act as the first point of contact for customers to resolve software issues via phone, chat, email, and screen-sharing. Provide technical solutioning and develop creative workflows to optimize the customer sales cycle and inventory stock.
Act as the first point of contact for customers to resolve software issues via phone, chat, and email. Develop creative workflows and technical solutions to prevent escalations and improve the customer experience.
Define and own the multi-year technical vision and architecture for the iOS platform to ensure scalability and performance. Lead cross-functional alignment with executive leadership and mentor senior engineers to maintain high engineering standards.
Lead the development of infrastructure engineering to scale distributed systems and improve cloud availability and performance. Design, automate, and maintain high-quality software applications while collaborating with product teams to ensure operational excellence.
Act as the primary contact for customers to resolve complex financial workflow issues and software troubleshooting via phone, chat, and email. Guide users on accounting best practices, including chart of accounts setup and month-end closing procedures within the ServiceTitan platform.
The role focuses on driving the adoption of new features for existing customers through a consultative approach and business consultation. It involves collaborating cross-functionally to track business impact and ensure long-term customer success and retention.
The Senior Product Designer will create engaging and intuitive end-to-end user experiences for an Enterprise SaaS product across desktop, tablet, and mobile. They will collaborate with stakeholders and developers while mentoring junior designers and conducting user research to drive measurable product success.
Oversee a team of Enterprise Implementation Consultants to ensure the successful setup and configuration of the ServiceTitan platform for large clients. Manage client escalations, conduct weekly status meetings with stakeholders, and collaborate cross-functionally to meet project timelines.
Lead the Australian product roadmap and localization efforts to adapt the platform for the regional market. Collaborate with global product teams and local GTM partners to drive adoption and ensure regional compliance.
Manage and coach a team of Outbound Sales Development Representatives to drive pipeline creation and achieve performance objectives. Responsibilities include recruiting, onboarding, and reporting on operational and financial KPIs to senior management.
Build and operate scalable data ingestion and transformation pipelines for real-time and batch workloads. Develop platform components, monitoring tools, and AI-powered agents to automate engineering and operational tasks.
Compensation Product Manager, Partner Experience
ServiceTitan
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Full Time
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24 days ago
ServiceTitan
Develop and manage self-serve compensation tools and infrastructure to enable internal partners like TA and Finance to operate independently. Act as the primary compensation resource for pricing and offers while translating friction points into a product roadmap.
Own the reliability, performance, and scaling of production VoIP and telephony infrastructure to ensure 99.99%+ availability. Drive automation for provisioning and monitoring while managing carrier relationships and ensuring regulatory compliance.
Act as a high-speed generalist for the CFO, owning zero-to-one initiatives and driving them from framing to final recommendation. Manage the FinOps operating cadence, including leadership meetings, goal tracking, and strategic customer relationships.
Lead the organic and AI search programs across three brands, focusing on technical SEO and Generative Engine Optimization (GEO). Manage a team and agency partners to drive pipeline growth and establish measurement frameworks for AI search visibility.
Senior Manager, Software Engineering (Platform/Infra)
ServiceTitan
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Full Time
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a month ago
ServiceTitan
Lead and develop a high-performing engineering team focused on platform infrastructure, developer experience, or reliability. Drive the execution of quarterly roadmaps while partnering with product and SRE teams to align technical goals with company objectives.
Manage the end-to-end execution of multi-cohort onboarding for the SDR organization to accelerate ramp time. Develop and maintain structured training resources, playbooks, and tech stack optimization to drive pipeline growth.
Design, build, and maintain enterprise-class integrations and automation workflows primarily using Workato and MuleSoft. Lead the technical architecture and delivery of integrations between ServiceTitan, Workday, Salesforce, and various ERP systems.
Lead the architecture, development, and evolution of the Salesforce platform with a primary focus on CPQ and Billing. Collaborate with cross-functional teams to translate business requirements into scalable technical designs and mentor junior engineers.
Lead and coach a team of 8-10 Enterprise Customer Success Managers to drive retention, expansion, and product adoption for strategic customers. Partner cross-functionally to influence product strategy and ensure a seamless customer journey while managing C-suite relationships.
Design, develop, and maintain inbound and outbound enterprise system integrations using the Workday platform and middleware tools. Collaborate with stakeholders to build advanced reports and ensure the health of HR and Finance automation processes.
Manage long-term success and product adoption for strategic accounts, including franchise systems and multi-location enterprise customers. Develop corporate partnerships, conduct business reviews, and collaborate with product managers to drive feature enhancements.
Manage a portfolio of approximately 100 accounts to ensure customer success, retention, and revenue growth. Proactively engage with customers to drive ROI, resolve complex issues, and facilitate product adoption.
Manage a curated portfolio of strategic enterprise customers to drive measurable business outcomes through automation strategy and executive engagement. Serve as a strategic advisor by developing success plans and conducting executive business reviews to ensure long-term value realization.
Design and maintain the Snowflake environment and govern other data technologies like Fivetran, Databricks, and Airflow. Focus on optimizing performance, implementing security standards, and automating operational tasks using Python and SQL.
Manage a portfolio of approximately 35 high-touch Enterprise accounts to maximize product value and ensure company revenue. Build senior-level relationships and analyze user engagement data to identify actionable insights and growth opportunities.
Own the full lifecycle of the ads platform, including campaign management and budget pacing. Lead the AI Engine Optimization strategy to enhance customer discovery through AI-powered platforms.
Design and evolve the semantic modeling layer to serve as the single source of truth for business metrics and logic. Lead the technical strategy for data product enablement, performance scaling, and AI-augmented engineering workflows.
Serve as a floating first-line manager providing coverage for SDR teams during absences and leading high-impact special projects. Focus on driving outbound pipeline production through coaching, activity monitoring, and implementing SDR strategies.
This role involves designing automated security controls, hardening multi-cloud infrastructure across AWS, Azure, or GCP, and integrating security into CI/CD pipelines using tools like GitHub or Jenkins. Key duties include building IAM controls, managing non-human identities, and securing cloud-native architectures, containers, and AI/ML systems.
The Customer Success Manager will act as the preferred point of contact for approximately 100 assigned accounts, focusing on building strong relationships and guiding customers to maximize their business results using the ServiceTitan platform. Key activities include driving value, managing customer health, mitigating churn risk, and engaging proactively and reactively to ensure customer success and retention.