The Lead Executive Recruiter will own end-to-end search processes for senior leadership roles across GTM and G&A functions. They will act as a strategic advisor to C-suite stakeholders, providing market intelligence and driving executive hiring strategies.
The Executive Recruiting Ops Specialist will manage complex scheduling and logistics for senior-level executive searches while acting as the primary point of contact for candidates and internal stakeholders. This role involves defining and optimizing the end-to-end executive hiring process to ensure a high-touch, white-glove experience.
You will lead end-to-end executive searches for senior technical leadership roles across Engineering, Product, and Design. Additionally, you will serve as a strategic advisor to R&D leadership, providing market intelligence and driving organizational talent strategy.
You will build and own core features for a new consumer-facing marketplace, including mobile app functionality and contractor matching logic. You will collaborate with cross-functional teams to iterate quickly on early-stage products while maintaining a healthy, scalable codebase.
Own the vision, strategy, and roadmap for the voice and telephony platform to ensure reliable call routing and high-quality customer experiences. Partner with engineering, legal, and telecom teams to define platform models, manage carrier relationships, and drive product delivery.
Lead the execution of an agentic onboarding strategy to drive customer success and product utilization. Manage a team of product managers while partnering with engineering, design, and data science to scale agentic capabilities.
You will embed with engineering portfolios to own security outcomes, including threat modeling, architecture reviews, and driving secure-by-default patterns. You will also partner with engineering leaders to manage risk, prioritize remediation, and champion security practices across development squads.
The Senior Analyst will manage pipeline analytics, forecasting, and go-to-market strategy for the Property Care business unit. They will partner with sales, product, and marketing teams to optimize the customer journey and drive revenue growth through data-driven insights.
Provide comprehensive legal counseling throughout the product life cycle, specifically focusing on AI-enabled features and cross-functional initiatives. Manage the company's AI governance program, including risk assessments, policy development, and ensuring compliance with emerging AI legislation.
Define the technical vision and architecture for company-wide initiatives while actively contributing to code and implementation. Mentor senior engineering staff and partner with leadership to align technical strategy with business goals.
Manage the long-term success of strategic accounts by building strong executive relationships and driving product adoption. Analyze user engagement data to provide actionable insights and conduct business reviews to reinforce product value.
Manage a diverse docket of commercial and employment litigation matters from pre-suit demand through resolution. Partner with cross-functional teams to identify litigation risks and implement practical, preventive legal solutions.
The Strategic Customer Success Manager owns the executive relationship, technical solution design, and adoption strategy for a portfolio of strategic accounts. They are responsible for leading escalations, driving measurable outcomes, and ensuring the long-term retention and growth of their assigned customers.
You will engineer the identity governance layer, including authentication and authorization design standards, entitlement models, and access review automation. Additionally, you will manage identity lifecycle operations and build continuous monitoring for non-human identities and AI agents.
Act as the primary point of contact for customers via phone, chat, email, and screen-sharing to resolve software issues. Develop product expertise to provide creative solutions and prevent escalations using internal support tools.
Act as the primary point of contact for customers to resolve software issues via multiple communication channels. Develop product expertise to provide creative solutions and prevent escalations while maintaining high-quality service standards.
The Commercial Counsel will draft and negotiate complex SaaS sales agreements while partnering with sales teams to close deals with large customers. They will also provide legal counsel on deal structures, risk management, and operational workflows to support the company's rapid growth.
Own and evolve go-to-market strategy, product positioning, launches, and full-funnel demand generation for ServiceTitan FieldRoutes and Property Care products. Build and manage inbound pipeline programs, budgets, and performance reporting while coordinating with Marketing, Sales, Product, and RevOps.
The Senior Customer Advocacy Specialist will own and scale advocacy programs, including customer references, content creation, and community engagement across multiple business segments. They will partner cross-functionally to identify customer stories and leverage data and AI to drive program growth and business impact.
The Customer Success Manager will act as the primary point of contact for approximately 100 accounts, driving product adoption, retention, and business growth. They will proactively engage with customers to understand their goals, resolve complex issues, and ensure maximum ROI from the ServiceTitan platform.
The Senior Community Specialist will develop and execute community plans across multiple brands while managing the company-wide Employee Advocacy program. This role involves content creation, cross-functional collaboration, and analyzing engagement data to drive community strategy and customer trust.
The Sales Development Manager will shape and implement outbound sales strategies while managing, coaching, and recruiting a high-performing team of SDRs. They are responsible for monitoring lead processes, tracking operational KPIs, and driving pipeline creation through effective team leadership.
The Sales Development Manager will lead and coach an outbound SDR team to drive pipeline creation and implement effective sales strategies. This role involves recruiting, onboarding, and managing team performance through data-driven insights and consistent mentorship.
The Senior Manager will lead the outbound core commercial SDR team by implementing best practices, managing performance objectives, and driving pipeline creation. They will also be responsible for recruiting, onboarding, and mentoring team members while collaborating with leadership to refine sales strategies.
The Associate Specialist acts as a tier 3 escalation resource, providing advanced troubleshooting and workflow solutions for complex customer issues. They also mentor frontline support agents and collaborate with internal teams to identify bugs and improve product knowledge.
The Events Associate will execute logistical tasks for trade shows and events, including vendor interactions, booth orders, and resource allocation. They will also manage event software platforms and provide support for departmental budgeting and project tracking.
Manage and develop a portfolio of high-touch enterprise customer accounts to ensure product value and company revenue. Collaborate with clients to solve complex problems while identifying opportunities for up-selling and cross-selling.
The Sales Enablement Manager will orchestrate high-priority GTM initiatives, including product releases and process changes, across the Upsell and Fintech organization. They are responsible for building enablement plans, delivering training, and managing stakeholder alignment to ensure successful rollout and adoption.
The Senior Director will own the end-to-end strategy and P&L for the company's fintech money-in suite, including payments and consumer financing. They will drive commercial partnerships, oversee product roadmaps, and orchestrate cross-functional execution to scale transaction volume and revenue.
The role involves leading the data science and applied AI roadmap for operations and finance, including the development of agentic systems and decision-support tools. You will also manage and mentor a team while partnering with leadership to translate complex business problems into actionable AI-driven solutions.
