Act as the primary point of contact for customers to resolve software issues via multiple communication channels. Develop creative solutions and workflows while maintaining high-quality technical support to prevent escalations.
Act as the primary point of contact for customers via phone, chat, email, and screen-sharing to resolve software issues. Develop product expertise to provide creative solutions and prevent escalations using internal support tools.
Act as the primary point of contact for customers to resolve software issues via phone, chat, email, and screen-sharing. Develop product expertise to provide creative solutions and prevent escalations using internal support tools.
Act as the primary point of contact for customers to resolve software issues via multiple communication channels. Develop product expertise to provide creative solutions and prevent escalations while maintaining high-quality service standards.
You will lead the architectural evolution and engineering execution of the core data platform while designing high-performance, scalable systems. Additionally, you will drive semantic modeling, optimize query performance, and ensure operational excellence through on-call rotations and data quality monitoring.
The Senior Financial Analyst will partner with GMs and executives to drive growth through strategic business partnering and cross-functional leadership. They will own the revenue forecasting process, including variance analysis and the design of scalable analytics frameworks.
The Commercial Counsel will draft and negotiate complex SaaS sales agreements while partnering with sales teams to close deals with large customers. They will also provide legal counsel on deal structures, risk management, and operational workflows to support the company's rapid growth.
Own and evolve go-to-market strategy, product positioning, launches, and full-funnel demand generation for ServiceTitan FieldRoutes and Property Care products. Build and manage inbound pipeline programs, budgets, and performance reporting while coordinating with Marketing, Sales, Product, and RevOps.
Set architectural direction across complex domains and lead the delivery of scalable, cloud-native distributed systems from design through production. Identify and address technical debt, uphold engineering standards, mentor senior talent, and partner with product, design, and engineering leaders to turn business goals into technical solutions.
The Senior Customer Advocacy Specialist will own and scale advocacy programs, including customer references, content creation, and community engagement across multiple business segments. They will partner cross-functionally to identify customer stories and leverage data and AI to drive program growth and business impact.
The Customer Success Manager will act as the primary point of contact for approximately 100 accounts, driving product adoption, retention, and business growth. They will proactively engage with customers to understand their goals, resolve complex issues, and ensure maximum ROI from the ServiceTitan platform.
The Customer Success Manager will manage a portfolio of enterprise accounts, focusing on maximizing product value and ensuring revenue growth. They will build senior-level relationships, analyze engagement data, and provide strategic solutions to complex customer needs.
The Senior Community Specialist will develop and execute community plans across multiple brands while managing the company-wide Employee Advocacy program. This role involves content creation, cross-functional collaboration, and analyzing engagement data to drive community strategy and customer trust.
The Staff Software Engineer will own the end-to-end technical vision for test automation and quality architecture across cloud and mobile platforms. They will design resilient frameworks, integrate testing into CI/CD pipelines, and provide technical mentorship to a mixed-seniority engineering team.
The Sales Development Manager will shape and implement outbound sales strategies while managing, coaching, and recruiting a high-performing team of SDRs. They are responsible for monitoring lead processes, tracking operational KPIs, and driving pipeline creation through effective team leadership.
The Sales Development Manager will lead and coach an outbound SDR team to drive pipeline creation and implement effective sales strategies. This role involves recruiting, onboarding, and managing team performance through data-driven insights and consistent mentorship.
The Senior Manager will lead the outbound core commercial SDR team by implementing best practices, managing performance objectives, and driving pipeline creation. They will also be responsible for recruiting, onboarding, and mentoring team members while collaborating with leadership to refine sales strategies.
The Associate Specialist acts as a tier 3 escalation resource, providing advanced troubleshooting and workflow solutions for complex customer issues. They also mentor frontline support agents and collaborate with internal teams to identify bugs and improve product knowledge.
The Events Associate will execute logistical tasks for trade shows and events, including vendor interactions, booth orders, and resource allocation. They will also manage event software platforms and provide support for departmental budgeting and project tracking.
Manage and develop a portfolio of high-touch enterprise customer accounts to ensure product value and company revenue. Collaborate with clients to solve complex problems while identifying opportunities for up-selling and cross-selling.
The Sales Enablement Manager will orchestrate high-priority GTM initiatives, including product releases and process changes, across the Upsell and Fintech organization. They are responsible for building enablement plans, delivering training, and managing stakeholder alignment to ensure successful rollout and adoption.
The Senior Director will own the end-to-end strategy and P&L for the company's fintech money-in suite, including payments and consumer financing. They will drive commercial partnerships, oversee product roadmaps, and orchestrate cross-functional execution to scale transaction volume and revenue.
The Industry Advisor will provide expert operational guidance to product, sales, and implementation teams to ensure the platform meets the needs of property care trades. They will also represent the company at industry events and serve as a high-level escalation point for key customer accounts.
The Director will own and develop incentive compensation plans for over 500 production roles to drive sustainable company growth. They will collaborate with senior leadership to align compensation strategies with business outcomes while leveraging AI to improve operational accuracy.
The role involves leading the data science and applied AI roadmap for operations and finance, including the development of agentic systems and decision-support tools. You will also manage and mentor a team while partnering with leadership to translate complex business problems into actionable AI-driven solutions.
Manage a team of Pro Account Executives to drive product adoption, retention, and sales performance for existing customers. Partner with cross-functional teams to influence product roadmaps and ensure long-term customer success through consultative engagement.
The Senior Partner Solutions Architect will lead the technical integration of supply chain partners into the ServiceTitan platform, managing the full lifecycle from discovery to production. This role acts as a strategic technical authority, guiding partners and internal teams to ensure scalable, secure, and efficient integration solutions.
Own product outcomes across multiple Marketing Pro domains, including email, SMS, and automated campaigns. Develop a strategic roadmap and partner with engineering and design to deliver high-impact marketing technology solutions.
The Seasonal Live Services Agent will act as the primary point of contact for customers, addressing their needs through phone and email to provide home service solutions. They are responsible for booking services, managing scheduling, and maintaining high levels of customer satisfaction while meeting key performance indicators.
Lead a team of engineers to drive technical execution, architecture, and the development of AI-powered features for the Contact Center Pro platform. Foster team growth through coaching, recruitment, and the implementation of agile best practices to ensure high-quality, reliable product delivery.
You will serve as the technical lead for integration and automation, defining architecture and standards across Finance, HR, and Go-to-Market systems. Additionally, you will mentor a cross-functional team and drive the company's AI and automation initiatives.
The Senior Manager will design and execute a comprehensive field events program to generate top-of-funnel pipeline and strengthen customer engagement. They will lead the full event lifecycle, manage budgets, and partner with sales leadership to align on target accounts and conversion goals.
The Senior Events Specialist will manage operational and logistical support for the Pantheon user conference, including sponsorship programs and expo hall strategy. They will act as the primary liaison for sponsors and vendors while ensuring the flawless execution of event experiences.
You will manage strategic enterprise accounts by driving product adoption, training corporate staff, and analyzing engagement data to ensure customer success. Additionally, you will act as a subject matter expert and escalation point while collaborating with product teams to enhance the customer experience.
You will own the architecture and development of the Salesforce platform with a focus on CPQ, Billing, and AI-driven solutions. You will partner with cross-functional teams to translate business problems into scalable technical solutions using Python, Azure, and Salesforce.
You will own the technical vision and architecture for the mobile platform, driving improvements in performance, reliability, and developer productivity. You will also mentor engineers, participate in hiring, and collaborate with cross-functional teams to scale mobile applications.
Define and own the multi-year technical vision and architecture for the iOS platform to ensure scalability and performance. Lead cross-functional alignment with executive leadership and mentor senior engineers to maintain high engineering standards.
Lead the Australian product roadmap and localization efforts to adapt the platform for the regional market. Collaborate with global product teams and local GTM partners to drive adoption and ensure regional compliance.
Design and maintain the Snowflake environment and govern other data technologies like Fivetran, Databricks, and Airflow. Focus on optimizing performance, implementing security standards, and automating operational tasks using Python and SQL.
