Own automated test coverage for high-traffic dispatch domains using Playwright and K6. Integrate tests into CI/CD pipelines and utilize AI-assisted workflows for test creation and debugging.
ServiceTitan
63 Remote Job Openings at ServiceTitan
Lead the Core Platform Infrastructure team to build and evolve the distributed systems foundations, including messaging and internal developer platforms. Drive architectural direction and scale critical infrastructure to improve developer productivity and operational resilience across the organization.
Lead the architecture, development, and evolution of the Salesforce platform with a primary focus on CPQ and Billing. Collaborate with cross-functional teams to translate business requirements into scalable technical designs and mentor junior engineers.
Lead the data science and applied AI roadmap for operational core and post-sales product experiences. Build and develop a team to create agentic systems, forecasting tools, and AI-driven customer success automation.
Define and own the product roadmap for the Exteriors vertical, focusing on AI-powered solutions for roofing, siding, and window contractors. Lead cross-functional teams to architect scalable workflows and agentic AI experiences that reduce manual work for operators.
The specialist will manage the end-to-end execution of customer reference requests and recruit new customer advocates across various segments. They are also responsible for developing customer proof assets like case studies and testimonials to support business growth.
Lead and coach a team of 8-10 Enterprise Customer Success Managers to drive retention, expansion, and product adoption for strategic customers. Partner cross-functionally to influence product strategy and ensure a seamless customer journey while managing C-suite relationships.
The role focuses on identifying business problems and designing scalable processes to improve the customer journey and operational efficiency. Key duties include documenting workflows, managing projects from ideation to execution, and partnering with stakeholders to align the business roadmap.
Design, develop, and maintain inbound and outbound enterprise system integrations using the Workday platform and middleware tools. Collaborate with stakeholders to build advanced reports and ensure the health of HR and Finance automation processes.
Build and scale a 'Secure Paved Road' by automating security checkpoints within the CI/CD pipeline and developing secure microservice templates. Lead security design reviews, threat modeling, and continuous validation through penetration testing and bug bounty programs.
Senior Product Manager - Virtual Agents and Capacity Intelligence
ServiceTitan
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Full Time
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7 days ago
ServiceTitan
Lead the vision and execution for Capacity Management and AI Virtual Agents, owning the full product development lifecycle. Drive growth by launching new products that improve product-market fit and increase the addressable market size.
Manage long-term success and product adoption for strategic accounts, including franchise systems and multi-location enterprise customers. Develop corporate partnerships, conduct business reviews, and collaborate with product managers to drive feature enhancements.
Lead custom product demonstrations and serve as the lead technical sales representative for Enterprise projects. Collaborate with R&D and Sales to align product roadmaps with customer acquisition and revenue goals.
Lead the design and execution of complex people analytics projects to drive HR decision-making through dashboards and research-grade rigor. Act as a strategic advisor to business leaders by translating complex data into executive-ready insights and AI-driven workflows.
Manage a portfolio of approximately 100 accounts to ensure customer success, retention, and revenue growth. Proactively engage with customers to drive ROI, resolve complex issues, and facilitate product adoption.
Staff Product Manager, Equipment Diagnostics & Field AI
ServiceTitan
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Full Time
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17 days ago
ServiceTitan
Own the product vision and roadmap for equipment diagnostics and the equipment data graph to transform technician workflows. Lead customer discovery and partner with engineering and data science to build reliable AI-powered field service experiences.
Manage a curated portfolio of strategic enterprise customers to drive measurable business outcomes through automation strategy and executive engagement. Serve as a strategic advisor by developing success plans and conducting executive business reviews to ensure long-term value realization.
Design and maintain the Snowflake environment and govern other data technologies like Fivetran, Databricks, and Airflow. Focus on optimizing performance, implementing security standards, and automating operational tasks using Python and SQL.
The role focuses on onboarding and training strategic clients on the Conduit Tech LiDAR-powered HVAC platform to drive adoption and ROI. It involves managing a portfolio of residential and commercial service companies while collaborating with product teams to translate customer feedback into improvements.
Manager, Software Engineering - Contact Center Pro
ServiceTitan
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Full Time
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20 days ago
ServiceTitan
Lead a team of 13-14 engineers to develop and scale Contact Center Pro features, including AI-powered call evaluation and voice agents. Drive technical excellence, execution of quarterly plans, and the professional growth of the engineering team.
Manage a portfolio of approximately 35 high-touch Enterprise accounts to maximize product value and ensure company revenue. Build senior-level relationships and analyze user engagement data to identify actionable insights and growth opportunities.
Lead high-impact engineering teams to design and deliver scalable, cross-cutting systems while fostering a culture of ownership and continuous improvement. Partner with cross-functional stakeholders to align technical roadmaps with business goals and ensure operational excellence.
The role focuses on identifying and closing upsell opportunities within existing customer accounts to drive product adoption. It involves conducting discovery calls, demonstrating product value, and collaborating with Product and Customer Success teams to improve the user experience.
Lead the technical vision and execution for an engineering squad, making major architectural decisions and providing guidance. Responsibilities include mentoring engineers, conducting code reviews, and communicating technical strategies to stakeholders.
Lead and mentor a team of high-caliber engineers while remaining a hands-on contributor to the C# codebase. Partner with Product Management to define technical roadmaps and oversee the design of a scalable microservices platform.
The Senior Tax Analyst is responsible for corporate tax compliance, reporting, and the preparation of tax provisions (ASC 740) for a public company. They will also handle tax audits, research complex tax issues, and collaborate cross-functionally to integrate tax considerations into business decisions.
Drive the overall model development life-cycle from ideation to operations, including deployment of AI models. Partner with product and engineering teams to identify AI/ML opportunities and ensure alignment with organizational strategy.
Lead the end-to-end design of the financial and operational back-office systems, including AP, AR, and inventory. Manage and mentor a high-performing team of designers while partnering with cross-functional leaders to drive product strategy and user-centric outcomes.
Own the full lifecycle of the ads platform, including campaign management and budget pacing. Lead the AI Engine Optimization strategy to enhance customer discovery through AI-powered platforms.
Lead the definition and execution of the product roadmap for a native residential CRM integrated with AI-first capabilities. Act as a general manager overseeing pricing, packaging, marketing, and sales strategies to drive revenue and customer retention.
The Senior Business Analyst will act as a strategic partner to stakeholders, identifying business problems and proposing scalable solutions throughout the customer journey. They will document and analyze workflows, implement KPIs, and take ownership of projects from ideation to execution.
The role involves selling business application software and services to enterprise landscaping and janitorial clients to drive company growth. Key duties include managing the sales pipeline, meeting quarterly goals, and negotiating contractual agreements.
Design and implement the core Agent OS platform services, including agent runtimes, memory systems, and trust infrastructure. Partner with cross-functional teams to turn AI use cases into reusable platform patterns for production-grade agents.
The role serves as the operational backbone of the People Insights & Analytics platform, focusing on Visier administration and data pipeline support. Key duties include building self-service dashboards, validating data integrity against Workday, and collaborating with Data Engineering teams.
Lead and mentor a team of data engineers while driving the technical direction of the data and reporting platform. Oversee architectural decisions, operational health, and the delivery of the data platform roadmap to align with business needs.
Serve as the primary production support partner for Revenue, Billing, and Collections stakeholders to ensure clean billing runs and accurate revenue recognition. Manage incident triaging, report generation, and month-end close activities while maintaining process documentation.
Design and evolve the semantic modeling layer to serve as the single source of truth for business metrics and logic. Lead the technical strategy for data product enablement, performance scaling, and AI-augmented engineering workflows.
The role involves leading the hands-on development and solution design of scalable Salesforce billing systems and AI-driven innovations. The developer will ensure seamless end-to-end workflows between Salesforce and financial ERP systems while collaborating with business stakeholders.
The role involves developing robust Salesforce solutions and integrating AI-based tools to enhance billing platforms. The engineer will lead solution design to ensure scalable workflows between Salesforce and financial ERP systems.
Design and develop comprehensive Salesforce solutions to optimize contact center operations and customer journeys. Build seamless integrations between Salesforce and telephony platforms while leveraging AI/ML to improve agent efficiency and customer interactions.
The Solutions Architect designs end-to-end solutions on the ServiceTitan platform that align with customer business goals and operational maturity. They also lead technical discussions and support customers through change management.
Own the feature roadmap and delivery for production workflows within the Exteriors segment to reduce operational gaps for contractors. Partner with engineering and design to implement AI-powered features that automate workflows and reduce manual labor.
Lead the design and deployment of advanced ML, forecasting, and GenAI solutions to optimize financial planning and strategic decision-making. Partner with Finance leadership to translate business questions into technical problems and mentor other data scientists.
Senior Manager, AI Engineering (Agent OS Platform)
ServiceTitan
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Full Time
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2 months ago
ServiceTitan
Lead a hands-on AI platform team to build the core Agent OS, focusing on runtime, memory, and trust layers. Translate AI strategy into concrete platform capabilities while managing architecture, implementation, and production delivery.
Build and maintain a sales pipeline through outbound prospecting and attending industry events to identify customer needs. Coordinate with Sales Executives to implement communication plans and schedule product demonstrations for prospects.
The role focuses on building and scaling coaching programs to improve demo quality and technical excellence for Solutions Engineers. It involves managing the onboarding journey, developing SE playbooks, and leveraging data tools to measure enablement ROI.
Lead and mentor a high-performing product design team to execute product vision and strategy with measurable business impact. Partner across global multidisciplinary teams to deliver cohesive, inclusive user experiences and drive product roadmaps.
Design and develop comprehensive Salesforce solutions to optimize contact center operations and agent productivity. Build seamless integrations between Salesforce and telephony platforms while leveraging AI/ML models to improve customer interactions.
Manage a portfolio of approximately 35 high-touch enterprise accounts to ensure product value and revenue retention. Collaborate with senior-level stakeholders to solve complex problems and identify opportunities for up-selling and cross-selling.
Serve as a floating first-line manager providing coverage for SDR teams during absences and leading high-impact special projects. Focus on driving outbound pipeline production through coaching, activity monitoring, and implementing SDR strategies.
Lead end-to-end execution of global compensation cycles, including merit, equity, and bonus programs. Partner with business leaders and finance to design scalable compensation frameworks and provide actionable market insights.
Manage and develop a portfolio of high-touch enterprise customer accounts to ensure product value and company revenue. Collaborate with customers to solve complex problems while identifying opportunities for up-selling and cross-selling.
You will guide the technical implementation of a cross-platform React Native mobile application used by field service technicians and sales professionals. You will also be responsible for architecting modular mobile solutions and developing key product differentiators across a large-scale application.
The Product Success Specialist will own the end-to-end post-sale journey, including onboarding, configuration, and adoption of AI Virtual Agents. They will manage a book of business to drive retention, demonstrate ROI, and provide technical troubleshooting to ensure customer success.
Manage the end-to-end lifecycle of partner-enabled integrations, from business case development and negotiation to technical roll-out and market launch. Collaborate with internal R&D, product, and sales teams to scale partnership programs and improve integration adoption.
You will own a portfolio of AI-powered use cases within the agentic customer lifecycle experience to drive customer value and optimize platform usage. You will collaborate with engineering, data science, and post-sales teams to define success criteria and iterate on AI agent performance.
The Solutions Engineer will partner with the Sales team to lead custom product demonstrations and support enterprise sales projects. They will also collaborate with R&D and onboarding teams to refine product strategy and enable internal teams on new functionality.
Collaborate with cross-functional teams to develop, maintain, and optimize four flagship marketing websites using modern web technologies. Ensure high performance, accessibility, and SEO standards while integrating third-party tools and APIs to enhance user experience.
This role involves designing automated security controls, hardening multi-cloud infrastructure across AWS, Azure, or GCP, and integrating security into CI/CD pipelines using tools like GitHub or Jenkins. Key duties include building IAM controls, managing non-human identities, and securing cloud-native architectures, containers, and AI/ML systems.
This role involves architecting and enforcing secure cloud-native guardrails, designing secure SaaS reference architectures, and institutionalizing automated architecture assurance across cloud environments. The architect will also design and modernize corporate security controls focusing on workforce identity, endpoint security, and security automation workflows.
The Customer Success Manager will act as the preferred point of contact for approximately 100 assigned accounts, focusing on building strong relationships and guiding customers to maximize their business results using the ServiceTitan platform. Key activities include driving value, managing customer health, mitigating churn risk, and engaging proactively and reactively to ensure customer success and retention.
The Customer Success Manager will act as the preferred point of contact for approximately 100 assigned accounts, focusing on building strong relationships and guiding customers to maximize their business results using the ServiceTitan platform. Key activities include proactive and reactive engagement, driving value realization, mitigating churn risk, and monitoring gross revenue retention.
The role involves owning the short and long-term technical vision for the team, designing, implementing, and improving critical systems to enhance security, availability, reliability, and performance. Responsibilities also include building efficiency tools for engineers, driving architectural decisions, mentoring, contributing to strategy, and collaborating cross-functionally.
