Build and operate scalable data ingestion and transformation pipelines for real-time and batch workloads. Develop platform components, monitoring tools, and AI-powered agents to automate engineering and operational tasks.
ServiceTitan
56 Remote Job Openings at ServiceTitan
Lead and mentor a high-performing product design team to execute the product vision for back-office solutions. Partner with cross-functional teams to deliver cohesive user experiences and integrate AI tools into the design workflow.
Develop and manage self-serve compensation tools and infrastructure to enable internal partners like TA and Finance to operate independently. Act as the primary compensation resource for pricing and offers while translating friction points into a product roadmap.
Own the reliability, performance, and scaling of production VoIP and telephony infrastructure to ensure 99.99%+ availability. Drive automation for provisioning and monitoring while managing carrier relationships and ensuring regulatory compliance.
Lead the global compensation function by defining strategy, philosophy, and job architecture across multiple geographies. Partner with the CFO and CHRO to manage executive pay, equity programs, and financial modeling for headcount costs.
Manage a portfolio of approximately 100 accounts to ensure customer success, retention, and revenue growth. Proactively engage customers to drive ROI, resolve complex issues, and facilitate product adoption through training and value planning.
Lead the strategy and execution of ServiceTitan's Fintech suite, focusing on Money-In and Money-Out financial products. Manage strategic partnerships with processors and lenders while aligning cross-functional teams to drive revenue growth and product adoption.
Compensation Product Manager, Employee Experience
ServiceTitan
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Full Time
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7 days ago
ServiceTitan
Own the end-to-end design and execution of compensation cycles, including merit, annual performance grants, and promotion cycles. Focus on improving the employee and manager experience through better tooling, communications, and scalable infrastructure.
Act as a high-speed generalist for the CFO, owning zero-to-one initiatives and driving them from framing to final recommendation. Manage the FinOps operating cadence, including leadership meetings, goal tracking, and strategic customer relationships.
Lead the organic and AI search programs across three brands, focusing on technical SEO and Generative Engine Optimization (GEO). Manage a team and agency partners to drive pipeline growth and establish measurement frameworks for AI search visibility.
The Pro Account Manager focuses on driving value for existing customers by identifying and closing upsell opportunities for new product modules. They act as the voice of the customer to help prioritize product features while partnering with Customer Success to ensure high adoption and retention.
Senior Manager, Software Engineering (Platform/Infra)
ServiceTitan
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Full Time
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13 days ago
ServiceTitan
Lead and develop a high-performing engineering team focused on platform infrastructure, developer experience, or reliability. Drive the execution of quarterly roadmaps while partnering with product and SRE teams to align technical goals with company objectives.
Lead the technical evolution of the APEX platform by pioneering AI innovation and building a scalable performance testing platform. You will design end-to-end user features, improve testing frameworks, and mentor other engineers to increase team velocity.
Manage the end-to-end execution of multi-cohort onboarding for the SDR organization to accelerate ramp time. Develop and maintain structured training resources, playbooks, and tech stack optimization to drive pipeline growth.
Lead the design of Back Office and Commercial SaaS experiences for the home services industry across desktop, tablet, and mobile. Mentor junior designers and collaborate with cross-functional teams to ship high-quality, data-driven product solutions.
Senior Director, Product Management - Accounting
ServiceTitan
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Full Time
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17 days ago
ServiceTitan
Define and own the vision for the accounting platform, building AI-native products that scale across various trade sizes. Lead a team of senior product managers and collaborate across engineering, design, and finance to deliver a world-class accounting experience.
Design, build, and maintain enterprise-class integrations and automation workflows primarily using Workato and MuleSoft. Lead the technical architecture and delivery of integrations between ServiceTitan, Workday, Salesforce, and various ERP systems.
Manage a high-volume portfolio of Corporate segment clients to drive adoption, retention, and expansion. Serve as a trusted advisor by establishing success plans and documenting value narratives to ensure healthy account growth.
Lead the data science and applied AI roadmap for operational core and post-sales product experiences. Build and develop a team to create agentic systems, forecasting tools, and AI-driven customer success automation.
Lead the architecture, development, and evolution of the Salesforce platform with a primary focus on CPQ and Billing. Collaborate with cross-functional teams to translate business requirements into scalable technical designs and mentor junior engineers.
Define and own the product roadmap for the Exteriors vertical, focusing on AI-powered solutions for roofing, siding, and window contractors. Lead cross-functional teams to architect scalable workflows and agentic AI experiences that reduce manual work for operators.
The specialist will manage the end-to-end execution of customer reference requests and recruit new customer advocates across various segments. They are also responsible for developing customer proof assets like case studies and testimonials to support business growth.
Lead and coach a team of 8-10 Enterprise Customer Success Managers to drive retention, expansion, and product adoption for strategic customers. Partner cross-functionally to influence product strategy and ensure a seamless customer journey while managing C-suite relationships.
The role focuses on identifying business problems and designing scalable processes to improve the customer journey and operational efficiency. Key duties include documenting workflows, managing projects from ideation to execution, and partnering with stakeholders to align the business roadmap.
Design, develop, and maintain inbound and outbound enterprise system integrations using the Workday platform and middleware tools. Collaborate with stakeholders to build advanced reports and ensure the health of HR and Finance automation processes.
Build and scale a 'Secure Paved Road' by automating security checkpoints within the CI/CD pipeline and developing secure microservice templates. Lead security design reviews, threat modeling, and continuous validation through penetration testing and bug bounty programs.
Manage long-term success and product adoption for strategic accounts, including franchise systems and multi-location enterprise customers. Develop corporate partnerships, conduct business reviews, and collaborate with product managers to drive feature enhancements.
Lead the design and execution of complex people analytics projects to drive HR decision-making through dashboards and research-grade rigor. Act as a strategic advisor to business leaders by translating complex data into executive-ready insights and AI-driven workflows.
Manage a portfolio of approximately 100 accounts to ensure customer success, retention, and revenue growth. Proactively engage with customers to drive ROI, resolve complex issues, and facilitate product adoption.
Staff Product Manager, Equipment Diagnostics & Field AI
ServiceTitan
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Full Time
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a month ago
ServiceTitan
Own the product vision and roadmap for equipment diagnostics and the equipment data graph to transform technician workflows. Lead customer discovery and partner with engineering and data science to build reliable AI-powered field service experiences.
Manage a curated portfolio of strategic enterprise customers to drive measurable business outcomes through automation strategy and executive engagement. Serve as a strategic advisor by developing success plans and conducting executive business reviews to ensure long-term value realization.
Design and maintain the Snowflake environment and govern other data technologies like Fivetran, Databricks, and Airflow. Focus on optimizing performance, implementing security standards, and automating operational tasks using Python and SQL.
The role focuses on onboarding and training strategic clients on the Conduit Tech LiDAR-powered HVAC platform to drive adoption and ROI. It involves managing a portfolio of residential and commercial service companies while collaborating with product teams to translate customer feedback into improvements.
Manage a portfolio of approximately 35 high-touch Enterprise accounts to maximize product value and ensure company revenue. Build senior-level relationships and analyze user engagement data to identify actionable insights and growth opportunities.
Lead high-impact engineering teams to design and deliver scalable, cross-cutting systems while fostering a culture of ownership and continuous improvement. Partner with cross-functional stakeholders to align technical roadmaps with business goals and ensure operational excellence.
Lead the technical vision and execution for an engineering squad, making major architectural decisions and providing guidance. Responsibilities include mentoring engineers, conducting code reviews, and communicating technical strategies to stakeholders.
Lead and mentor a team of high-caliber engineers while remaining a hands-on contributor to the C# codebase. Partner with Product Management to define technical roadmaps and oversee the design of a scalable microservices platform.
Drive the overall model development life-cycle from ideation to operations, including deployment of AI models. Partner with product and engineering teams to identify AI/ML opportunities and ensure alignment with organizational strategy.
Own the full lifecycle of the ads platform, including campaign management and budget pacing. Lead the AI Engine Optimization strategy to enhance customer discovery through AI-powered platforms.
Lead the definition and execution of the product roadmap for a native residential CRM integrated with AI-first capabilities. Act as a general manager overseeing pricing, packaging, marketing, and sales strategies to drive revenue and customer retention.
The role serves as the operational backbone of the People Insights & Analytics platform, focusing on Visier administration and data pipeline support. Key duties include building self-service dashboards, validating data integrity against Workday, and collaborating with Data Engineering teams.
Serve as the primary production support partner for Revenue, Billing, and Collections stakeholders to ensure clean billing runs and accurate revenue recognition. Manage incident triaging, report generation, and month-end close activities while maintaining process documentation.
Design and evolve the semantic modeling layer to serve as the single source of truth for business metrics and logic. Lead the technical strategy for data product enablement, performance scaling, and AI-augmented engineering workflows.
Design and develop comprehensive Salesforce solutions to optimize contact center operations and customer journeys. Build seamless integrations between Salesforce and telephony platforms while leveraging AI/ML to improve agent efficiency and customer interactions.
Own the feature roadmap and delivery for production workflows within the Exteriors segment to reduce operational gaps for contractors. Partner with engineering and design to implement AI-powered features that automate workflows and reduce manual labor.
Lead the design and deployment of advanced ML, forecasting, and GenAI solutions to optimize financial planning and strategic decision-making. Partner with Finance leadership to translate business questions into technical problems and mentor other data scientists.
Senior Manager, AI Engineering (Agent OS Platform)
ServiceTitan
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Full Time
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2 months ago
ServiceTitan
Lead a hands-on AI platform team to build the core Agent OS, focusing on runtime, memory, and trust layers. Translate AI strategy into concrete platform capabilities while managing architecture, implementation, and production delivery.
Build and maintain a sales pipeline through outbound prospecting and attending industry events to identify customer needs. Coordinate with Sales Executives to implement communication plans and schedule product demonstrations for prospects.
Lead and mentor a high-performing product design team to execute product vision and strategy with measurable business impact. Partner across global multidisciplinary teams to deliver cohesive, inclusive user experiences and drive product roadmaps.
Serve as a floating first-line manager providing coverage for SDR teams during absences and leading high-impact special projects. Focus on driving outbound pipeline production through coaching, activity monitoring, and implementing SDR strategies.
The Product Success Specialist will own the end-to-end post-sale journey, including onboarding, configuration, and adoption of AI Virtual Agents. They will manage a book of business to drive retention, demonstrate ROI, and provide technical troubleshooting to ensure customer success.
Manage the end-to-end lifecycle of partner-enabled integrations, from business case development and negotiation to technical roll-out and market launch. Collaborate with internal R&D, product, and sales teams to scale partnership programs and improve integration adoption.
Collaborate with cross-functional teams to develop, maintain, and optimize four flagship marketing websites using modern web technologies. Ensure high performance, accessibility, and SEO standards while integrating third-party tools and APIs to enhance user experience.
This role involves designing automated security controls, hardening multi-cloud infrastructure across AWS, Azure, or GCP, and integrating security into CI/CD pipelines using tools like GitHub or Jenkins. Key duties include building IAM controls, managing non-human identities, and securing cloud-native architectures, containers, and AI/ML systems.
The Customer Success Manager will act as the preferred point of contact for approximately 100 assigned accounts, focusing on building strong relationships and guiding customers to maximize their business results using the ServiceTitan platform. Key activities include driving value, managing customer health, mitigating churn risk, and engaging proactively and reactively to ensure customer success and retention.
The role involves owning the short and long-term technical vision for the team, designing, implementing, and improving critical systems to enhance security, availability, reliability, and performance. Responsibilities also include building efficiency tools for engineers, driving architectural decisions, mentoring, contributing to strategy, and collaborating cross-functionally.
