Act as a 2nd and 3rd line escalation point for complex Microsoft 365 incidents and service requests. Manage and secure the M365 stack, including identity, collaboration tools, and device management via Intune.
Remote Support Specialist Jobs (5,612)
Search = support
Manage the end-to-end technical support function for enterprise clients, including issue triage, SLA performance, and incident response. Lead weekly incident reviews to translate operational insights into product and engineering improvements.
Lead the technical support function by managing client issue triage, SLA performance, and incident response for AI and Omnichannel platforms. Chair weekly Incident Review forums to translate operational insights into actionable improvements for Engineering and Product teams.
Provide Level 2 technical support for desktop, server, cloud, and Microsoft 365 environments within an MSP framework. Manage incident escalation, system monitoring, and device provisioning to ensure operational uptime for Australian clients.
Sr. Customer Support Engineer, Raipur
Danaher Corporation
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Full Time
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3 Weeks Ago
Danaher Corporation
Responsible for installing and maintaining diagnostic instruments and providing basic operation training to customers. Ensures timely preventive maintenance and manages spare parts while maintaining strong customer relationships.
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Responsible for designing, implementing, and supporting Relativity and RelOne eDiscovery hosting platforms. The role involves troubleshooting complex distributed systems and collaborating with internal teams and vendors to ensure high SLA compliance for enterprise customers.
The role involves configuring MICRO Technology systems and developing procedures to meet client goals in feedyard management. Responsibilities include software installation, data loading, client training on FDA compliance, and collaborating with development teams for system enhancements.
This player-coach role involves spending 50% of the time handling support tickets and escalations and 50% leading the team through coaching and operational management. Key duties include managing team metrics, maintaining the knowledge base, and overseeing Facebook community support.
The role focuses on planning and executing product demonstrations and promotional events to develop underserved retail and emerging markets. It involves collaborating with Regional Sales Directors to identify growth opportunities and analyzing event performance.
The role focuses on planning and executing product demonstrations and promotional events to develop underserved retail and emerging markets. It involves collaborating with Regional Sales Directors to identify growth opportunities and analyzing event performance.
Lead and scale a high-performing technical support organization by managing support managers and senior contributors. Drive operational excellence and partner with Engineering and Product teams to improve platform supportability and customer outcomes.
Sr. Technical Support Representative, National Security Mission Success
Skydio
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Full Time
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3 Weeks Ago
Skydio
Provide premier technical support and troubleshooting for International Defense and Government customers using Skydio UAS solutions. Act as the Voice of Customer to inform product and service improvements across engineering and product teams.
The specialist will respond to client inquiries, provide guidance on processes, and maintain organized client records. They are also responsible for monitoring requests to ensure timely follow-up and supporting day-to-day operational activities.
Provide multi-channel customer support via phone, chat, email, and SMS to assist with purchase-related questions and order support. Document customer interactions accurately and build positive relationships through professional communication.
Lead and develop a team of Technical Support Engineers while overseeing day-to-day operations, queue health, and SLA adherence. Partner with Engineering and Product teams to resolve high-priority escalations and improve platform supportability.
Provide first- and second-line technical support to users of the Drata platform, focusing on triage and resolution of technical challenges. Collaborate with Engineering and Product teams to resolve bugs and develop knowledge base content for improved self-service.
Provide first- and second-line technical support to users of the Drata platform, focusing on triage and resolution of technical challenges. Collaborate with Engineering and Product teams to resolve bugs and develop knowledge base content for improved self-service.
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Remote Desktop Support Associate Helpdesk
NTT DATA Services
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Full Time
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3 Weeks Ago
NTT DATA Services
Provide L1 technical support for hardware and MS Office packages via calls, emails, and self-service requests. Document troubleshooting steps and apply diagnostic techniques to resolve customer incidents.
The specialist serves as the primary point of contact for patients and caregivers, providing onboarding, disease education, and long-term adherence support. They coordinate with healthcare providers and internal partners to resolve access barriers and ensure treatment compliance for rare disease patients.
Biometrics Technical Support Engineer
First Advantage Global operating Centre
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Full Time
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3 Weeks Ago
First Advantage Global operating Centre
Serve as the primary point of contact for IT and non-IT inquiries, providing hardware and software support via a service desk. Responsibilities include ticket management, system configuration, and coordinating with vendors to ensure timely resolution of technical issues.
Provide L1 technical support for hardware and MS Office packages via calls, emails, and self-service requests. Document troubleshooting steps and apply diagnostic techniques to resolve customer incidents.
The role focuses on resolving complex technical escalations by writing production code for bug fixes, internal tooling, and automation. It also involves leading incident response and improving platform observability to prevent recurring trader-impacting issues.
Analyste – Opérations et soutien / Operations & Support Analyst
Hims & Hers
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Full Time
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3 Weeks Ago
Hims & Hers
The role involves providing high-quality patient support via email and chat while acting as a subject matter expert on products. Additionally, the analyst will analyze operational data and KPIs to streamline the patient journey and improve service efficiency.
Provide customer support via phone and email, focusing on inventory acquisition and quality assurance. Responsibilities include diagnosing platform issues, verifying FTP data accuracy, and maintaining daily communication with clients and vendors.
Maintain corporate computing infrastructure and provide Tier 1 and 2 technical support for hardware and software in a remote environment. Manage onboarding, offboarding, application patching, and data security enforcement.
Provide level 1 technical and functional support to clients regarding software, payments, and hardware integrations. Act as a primary point of contact to resolve issues and collaborate with internal teams to improve product scalability.
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Congressional Army Caucus Officer (CACO) & Operations Support Contractor
JS Solutions
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Full Time
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3 Weeks Ago
JS Solutions
Acts as the primary liaison between Army senior leadership and the Congressional Army Caucus, managing strategic communications and legislative tracking. Coordinates logistical operations for Caucus events and manages administrative taskings and digital repositories.
Regional Support Specialist (56963)
PREMIUM GUARD INCORPORATED
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Full Time
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3 Weeks Ago
PREMIUM GUARD INCORPORATED
Manage daily needs of key national accounts to ensure customer satisfaction and drive revenue growth. Analyze territory reports and provide technical product knowledge to customers and installers through direct sales calls and events.
Process new business application transactions and correspond with agents and internal wholesalers regarding pending cases. Ensure accurate and timely execution of transactions in compliance with SEC and DXC guidelines.
Provide on-site and remote technical support for the installation, repair, and maintenance of field equipment and systems. Collaborate with cross-functional teams to resolve hardware and software issues while documenting service activities and training clients.
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