Customer Support - Voice

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Profile Requirements:

• Construction & Trades Experience: Previous customer service, administrative, sales-support, or office experience within construction, home improvement, or skilled trades; experience with multiple trades is strongly preferred.
• Strong Voice Communication: Excellent spoken English, active listening, professional phone etiquette, and the ability to communicate confidently with contractors, tradespeople, and business owners.
• Industry Knowledge: Familiarity with at least several of the following is preferred: Roofing, Remodeling, Concrete, Excavation, Foundations, Windows & Doors, HVAC, Plumbing, Landscaping, Painting, Flooring, and Custom Homes.
• Customer Service & CRM Skills: Proven ability to manage customer interactions, follow-up activities, appointment setting, documentation, and CRM updates with accuracy and consistency.
• Professional & Self-Motivated: Reliable, organized, personable, and comfortable working independently while handling multiple conversations, priorities, and follow-up tasks in a fast-paced environment.

Core responsibilities:

• Handle Inbound & Outbound Calls: Serve as a professional first point of contact for contractors and business owners, answering inquiries, making follow-up calls, and providing clear information about services and next steps.
• Understand Contractor Needs: Communicate comfortably with businesses across roofing, remodeling, concrete, excavation, foundations, windows & doors, HVAC, plumbing, landscaping, painting, flooring, and custom home construction.
• Customer Relationship Management: Build rapport with contractors and business owners, maintain positive relationships, and ensure questions, concerns, and requests are handled promptly and professionally.
• Lead & Appointment Support: Qualify inquiries, identify potential opportunities, gather relevant business information, and schedule consultations or appointments with the appropriate team member.
• Explain Services Clearly: Communicate the company's SEO, Google visibility, lead-generation, and digital marketing services in an easy-to-understand manner without overpromising results.
• Follow Up & Track Communications: Conduct timely follow-ups with prospects and existing clients, document call outcomes, update customer records, and maintain accurate notes in CRM and related systems.
• Resolve Customer Issues: Address routine customer questions and concerns, troubleshoot basic issues, escalate complex matters appropriately, and ensure customers receive timely resolutions.
• Coordinate Internally: Relay accurate customer feedback, requests, and lead information to sales, SEO, marketing, and account-management teams while maintaining strong attention to detail.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!

This is a remote position.