Serve as the first point of contact for customers via phone and ticketing systems to resolve routine inquiries and order issues. Educate users on system functionality and escalate complex technical problems to Tier 2 support.
Remote Support Specialist Jobs (5,612)
Search = support
Provide front-line desktop support by troubleshooting hardware and software issues for employees. Maintain IT systems, manage user accounts, and assist with the onboarding of new hires.
Customer Support Specialist (Japanese Main / English Plus)
Rove Concepts
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Full Time
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1 Week Ago
Rove Concepts
Ensure a seamless customer experience by resolving inquiries via email, chat, and community channels. Manage product SKUs, track shipments, and coordinate with warehouse partners to handle returns and order issues.
The role acts as a bridge between government stakeholders and technical teams to translate business needs into actionable requirements. It also focuses on maintaining ATO artifacts and ensuring security compliance for the DMC application portfolio.
Engage with customers via phone, email, and chat to resolve inquiries and manage accounts. Collaborate with team members to improve service quality and maintain up-to-date product knowledge.
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Act as the primary point of contact for technical support requests, troubleshooting software issues and documenting bugs via JIRA. Educate customers on product functionality and collaborate with Product and Engineering teams to improve the platform.
The role involves managing inbound and outbound communications, routing calls to appropriate departments, and resolving customer issues. It also includes monitoring cases in Salesforce and conducting invoice outreach and payment calls.
Provide operational and administrative support to the EMEA Go-to-Market team, including managing purchase orders, invoicing, and vendor compliance. Coordinate customer onboarding, training, and the communication of customer feedback to internal teams to improve service delivery.
Provide operational and administrative support to the EMEA Go-to-Market team, focusing on purchase orders, invoicing, and vendor management. Coordinate customer onboarding, training, and the communication of customer feedback to internal teams.
Provide operational and administrative support to the Go-to-Market team across the EMEA region, focusing on customer accounts and financial activities. Coordinate between sales, marketing, and product teams to ensure seamless customer onboarding and service deployment.
Provide operational and administrative support to the Go-to-Market team across the EMEA region, focusing on customer accounts and financial activities. Coordinate between sales, marketing, and product teams to ensure seamless customer onboarding and satisfaction.
The role involves managing client communications, coordinating schedules, and ensuring the accurate handling of legal documents. The specialist will monitor workflows and support business transactional work to maintain operational efficiency.
Non-Technical Support Specialist II
Association of American Medical Colleges
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Full Time
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1 Week Ago
Association of American Medical Colleges
Provide high-quality customer support and guidance on complex policies to AAMC member medical schools. Lead onboarding activities, conduct product demos, and gather member feedback to inform service improvements and product development.
Provide phone support and resolve complex technical issues regarding laboratory equipment, software, and diagnostic applications for Tissue Diagnostics products. Maintain detailed records in accordance with Roche Quality and FDA requirements while fostering loyal customer relationships.
PACS Technical Support Management Manager - Full Time - Remote
Experity
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Full Time
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1 Week Ago
Experity
Manage a team of Technical Account Managers and Application Analysts to ensure technical client health and product adoption. Act as the primary technical escalation point and maintain strategic relationships with client executive leadership.
Serve as the Tier-2 escalation point for complex technical issues involving dashboards, data pipelines, and APIs. Collaborate with R&D and Product teams to triage bugs and create internal knowledge base documentation to improve efficiency.
Serve as the primary point of contact for customers via email, chat, and video calls to resolve technical issues and platform navigation queries. Triage incoming tickets, document solutions in the knowledge base, and escalate complex bugs to engineering teams.
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Serve as the final technical escalation point for ELD compliance products, ensuring data integrity and regulatory adherence. Coordinate with R&D to resolve complex product issues and develop operational runbooks for new feature launches.
Provide remote frontline support for Emergency Call Handling and NG911 platforms via phone and email. Manage the full lifecycle of support tickets and escalate critical issues to higher tiers while maintaining the internal knowledge base.
The role provides administrative support by managing student records and processing admissions materials within Banner and RECRUIT systems. It involves coordinating student registration accounts and ensuring data accuracy in compliance with university and accreditation regulations.
Act as the first point of contact for clients to gather information and resolve basic technical issues. Manage incoming calls and texts via Quo, utilizing Zoho Desk and Zoho Assist for documentation and remote support.
The agent will proactively engage with customers via live chat to provide information on roofing services and resolve inquiries. They are also responsible for generating qualified leads by scheduling appointments for the sales and inspection teams.
Property Operations Support Manager (4940)
B.HOM Student Living
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Full Time
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1 Week Ago
B.HOM Student Living
The Property Operations Support Manager drives operational excellence by analyzing property performance and implementing strategic improvements across the student housing portfolio. This role involves leading company-wide initiatives, optimizing workflows, and serving as a liaison between corporate and field operations.
Property Operations Support Manager
B HOM STUDENT LIVING LLC
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Full Time
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1 Week Ago
B HOM STUDENT LIVING LLC
The Property Operations Support Manager analyzes property performance and implements operational improvements across the student housing portfolio. They lead company-wide initiatives, manage project timelines, and serve as a liaison between corporate and field operations.
Own end-to-end technical support for enterprise and B2B customers, focusing on the ElevenAgents platform and API integrations. Diagnose complex issues, identify product gaps for engineering teams, and maintain accurate technical documentation.
Behavioral Support Associate - CDD (Remote w/in IA)
University of Iowa
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Full Time
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1 Week Ago
University of Iowa
Assist Behavior Support Specialists in implementing and training individualized behavior support plans for participants in the Money Follows the Person program. Provide on-site observations, therapeutic interventions, and ongoing training to direct support personnel and family members.
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Lead post-go-live support and hypercare initiatives for SAP EWM implementations while mentoring junior consultants. Resolve complex system issues, manage support tickets, and collaborate with stakeholders to drive continuous system stability and improvement.
Integrations & Technical Support Specialist (Remote)
ezCater, Inc
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Full Time
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1 Week Ago
ezCater, Inc
Own the onboarding and ongoing support of API integrations with restaurant brands and third-party vendors. Diagnose and resolve technical issues by analyzing logs and payloads while providing training to internal and external stakeholders.
Provide personalized support and advice to users across multiple channels including phone, email, and chat. Monitor customer requests via a ticket system and use TeamViewer for hardware and functional problem resolution.
Respond to inbound calls to process service requests such as adding or removing vehicles and drivers from insurance policies. Work to retain policyholders by resolving issues and answering questions regarding coverage and benefits.
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