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The Sr. Specialist serves as the primary subject matter expert for pharmacy network RFP responses and content management. They also research and resolve pharmacy network service requests while coordinating with cross-functional teams to ensure accurate and timely support.
The Director provides leadership and oversight to the statewide criminal private counsel trial panel to ensure excellence and compliance with performance standards. They also manage a unit of staff, oversee budget and contract processes, and collaborate with agency leadership to achieve organizational goals.
Provide timely accounting application support to customers via phone, web, and chat while identifying and resolving technical errors. Collaborate with team members to improve service quality and contribute to the knowledge base to reduce recurring ticket volume.
Provide Level 1 and Level 2 technical support while managing Microsoft 365 services and Microsoft Intune configurations. Handle user onboarding, account provisioning, and troubleshoot endpoint-related issues across Windows and macOS environments.
Partner with ML engineering teams to diagnose and resolve complex distributed systems and infrastructure issues in production. Drive long-term reliability improvements by building internal tooling, automation, and documentation.
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Provide Level 1 Maximo support by responding to user requests via calls, emails, and tickets while maintaining accurate logs. Troubleshoot and resolve common software and hardware issues, escalating complex problems to Tier 2 or Tier 3 support as necessary.
Provide Level 1 Maximo support by responding to user requests, troubleshooting technical issues, and managing tickets. Maintain detailed logs, documentation, and knowledge repositories while ensuring high-quality customer service.
The Director will lead a high-performing organization to oversee and advance patient and provider services, ensuring seamless coordination and continuity of care. This role involves driving operational excellence, managing budgets, and collaborating cross-functionally to deliver compliant, patient-focused initiatives.
The API Support Engineer will troubleshoot and resolve complex API, integration, and data flow issues within a federal and DoD-aligned environment. They will serve as a technical escalation point, performing root cause analysis and collaborating with development teams to ensure system resilience.
Provide first-line support for SolidWorks and 3DEXPERIENCE users while maintaining the PLM environment and data structure. Troubleshoot technical CAD/PLM issues and document best practices to ensure efficient engineering workflows.
The Senior Designated Support Engineer will provide high-level technical support for DDN's critical customers, focusing on resolving complex Lustre file system issues. The role involves direct customer interaction, creating test plans for upgrades, and collaborating with engineering teams to enhance product quality.
Provide advanced technical support for high-performance storage solutions and act as a senior escalation point for complex customer issues. Collaborate with global engineering teams to resolve incidents, improve product quality, and ensure seamless support coverage across time zones.
The role involves acting as the final escalation point for complex technical issues and collaborating with engineering teams to drive architectural improvements. You will also lead incident management, mentor junior staff, and develop internal tools to automate support workflows.
The manager will own the daily execution and operational health of the support team, including queue management and performance monitoring. They are responsible for coaching agents, driving process improvements, and ensuring high-quality customer support delivery.
The Tier 2 Customer Support Lead oversees daily support operations, manages technical escalations, and coordinates with engineering and cybersecurity teams. They are responsible for mentoring staff, improving workflows, and ensuring high-quality service delivery across a large-scale digital ecosystem.
The Tier 2 Customer Support Specialist resolves complex technical issues across digital platforms by analyzing root causes and coordinating escalations. They also maintain knowledge documentation and collaborate with cross-functional teams to improve user experience and service delivery.
Provide advanced technical support for high-performance storage solutions and act as a senior escalation point for complex customer issues. Collaborate with global engineering and support teams to ensure seamless case handoffs and improve product quality through root cause analysis.
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You will handle incoming customer communications and conduct research to resolve issues effectively. Additionally, you will act as a primary contact for accommodation partners to manage room modifications, rates, and availability.
The Senior Application Support Analyst is responsible for ensuring the performance and reliability of enterprise application platforms through proactive monitoring and incident resolution. This role involves collaborating with product teams, conducting root cause analysis, and mentoring team members to improve support methodologies.
The specialist will manage a personal caseload of author accounts, contacting them via phone, email, and SMS to resolve outstanding payments. They are responsible for building rapport, handling objections professionally, and maintaining accurate payment records while ensuring all follow-ups are tracked precisely.
Provide premium support to Airbnb hosts and guests to ensure high-quality experiences. Facilitate authentic connections and resolve issues to maintain community standards.
Provide multi-channel support to hospitality guests regarding bookings, reservations, and property access. Maintain a professional, empathetic tone while documenting interactions and escalating critical issues to internal teams.
The Associate Principal Consultant will develop and maintain relationships with senior executives in the hospitality industry to generate new business opportunities. They will collaborate with internal teams to support account planning, RFP responses, and the delivery of digital transformation solutions.
The Customer Support Team Leader will oversee regional support operations, managing supervisors and teams to ensure high-quality service and performance. They will also analyze operational data to drive strategic improvements and collaborate with cross-functional departments to enhance the overall customer experience.
The Sales Engineer acts as the primary technical resource for the account management team, leading technology evaluations and solving customer requirements. They are responsible for articulating product positioning, developing value propositions, and maintaining strong relationships throughout the sales cycle.
Collaborate with engineering teams to troubleshoot and resolve customer performance and configuration issues. Act as a trusted advisor and technical expert while contributing to the knowledge base and mentoring team members.
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You will support NDIS participants by identifying their needs through person-centred planning and developing evidence-based support plans to reduce behaviours of concern. Additionally, you will build the capacity of families and carers while working collaboratively within a clinical team.
The manager will oversee a team responsible for the day-to-day support, release planning, and project management of HR systems and modules. They will also act as a change control leader and ensure optimal system configuration through analysis and vendor management.
The Claims Support Advocate acts as a liaison between plan members, providers, and insurance companies to resolve claim inquiries and disputes. Responsibilities include managing paperwork, negotiating balances, appealing claim denials, and providing timely status updates to patients.
The VP of Support will define the strategy and vision for product support across the company's hardware and software ecosystem. They will build and scale contact center operations, implement AI and automation, and use data to drive proactive product improvements.
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