Customer Support Representative 15 applicants
Manage and resolve customer inquiries via live chat and ticketing systems for the Spanish-speaking market. Collaborate with internal teams to troubleshoot complex issues and improve service workflows.
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Manage and resolve customer inquiries via live chat and ticketing systems for the Spanish-speaking market. Collaborate with internal teams to troubleshoot complex issues and improve service workflows.
Monitor customer support interactions to ensure compliance with policies and provide detailed feedback to agents. Create and present reports on quality metrics and collaborate with teams to establish best practices and improve overall service.
Provide technical support for an AI-powered DevSecOps platform to help organizations co-create software. Collaborate with industry leaders to solve complex problems and drive efficiency using AI tools.
Provide first and second-line technical support for customers using the AI GPU cloud platform. Diagnose and resolve infrastructure and connectivity issues while collaborating with engineering teams to improve platform stability.
Provide first and second-line technical support for internal teams and external customers via ticketing, email, and chat. Diagnose and resolve hardware, software, and cloud infrastructure issues while maintaining a knowledge base and improving support workflows.
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Act as the final escalation point for complex Cloud infrastructure issues, diagnosing and resolving advanced incidents across compute, storage, and networking. Coordinate high-severity incident resolution with Engineering and DevOps teams while mentoring L1 and L2 engineers.
Communicate with English-speaking clients regarding websites and services. Escalate complex technical issues and refund requests to the appropriate departments.
Provide remote administrative support to patients and clinicians across multiple clinics, focusing on documentation and operational success. Manage referrals, prior authorizations, and patient communications via phone, email, and the Carbon Health App.
The role focuses on reviewing and verifying PDF exhibits against investigator-created spreadsheets to ensure data accuracy. Additionally, the assistant drafts standardized legal pleadings and prepares court-ready digital exhibit binders.
Provide expert technical support and diagnostic guidance to authorized repairers and independent workshops across Europe. Resolve complex vehicle concerns via phone and electronic channels while documenting cases and coordinating field engineer visits.
Manage and track accounts receivable for multiple clients to ensure timely payments and accurate financial records. Conduct regular follow-ups with clients and collaborate with the finance team to resolve payment discrepancies.
Assist clients with travel inquiries and vacation planning while providing general customer support. Build client relationships and provide recommendations using company tools and supplier certifications.
Provide advanced Level 2 and Level 3 technical support to internal global users via ticketing systems and remote tools. Perform system and network administration tasks to ensure stable IT services across multiple time zones.
Investigate and resolve complex platform and integration issues while managing high-quality escalations to Engineering. Coordinate P1 incidents and proactively monitor system health using observability tools to reduce customer impact.
Investigate and resolve complex platform and integration issues while managing the escalation process to Engineering and Enterprise Operations. Coordinate P1 incidents and proactively monitor system health using observability tools to reduce customer impact.
The role is responsible for managing key business processes including data governance, artwork management, and serialization to ensure patient supply continuity. Additionally, the Associate Director leads global supply chain business improvement programs and collaborates with internal and external stakeholders to deliver departmental strategies.
Provide administrative and data entry support to the business development team while managing daily production and delivery coordination. Engage with existing customers to provide service, identify revenue opportunities, and assist with client onboarding via Salesforce.
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The role involves serving as a resource for clients by answering inquiries and resolving service-related concerns. It also requires maintaining accurate digital records and collaborating with team members to ensure client satisfaction.
Diagnose and resolve complex technical issues for developers integrating with OpenRouter's API across various LLM providers. Act as a bridge between users and the product team by identifying systemic issues and advocating for API and documentation improvements.
Provide comprehensive support to platform users before, during, and after events, including online and onsite assistance. Conduct regular webinars for organizers and exhibitors and assist in creating event content.
Support fundraising, partnership development, and investor engagement through strategic outreach and pipeline management. Manage CRM systems and develop compelling funding proposals and external-facing materials.
Act as a technical and business expert to support clients and accountants in using the Pennylane platform for financial management. Resolve complex accounting queries, assist with data migration, and provide feedback to the product team to improve user experience.
Provide L3 code-level support and troubleshooting for the MES4.0 ecosystem and other critical regional applications. Develop and maintain application components while participating in a 24/7 regional support rotation.
The role involves planning, designing, and evolving a Linux server landscape based on Ubuntu, including the management of high-availability environments and Ceph storage. Additionally, the engineer will handle 2nd and 3rd level support, automation via Bash or Ansible, and implement IT security hardening policies.
Provide remote operational support for clinical trials, including patient recruitment, regulatory documentation, and data management. Act as a liaison between research sites, sponsors, and CROs to ensure study milestones and compliance are met.
Provide remote operational support for clinical trials, including patient recruitment, regulatory documentation, and data management. Act as a liaison between research sites, sponsors, and CROs to ensure study milestones and compliance are met.
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Provide remote operational support for clinical trials, including patient recruitment, regulatory documentation, and data management. Act as a liaison between research sites, sponsors, and CROs to ensure study milestones and compliance are met.
Assist clients with travel inquiries and vacation planning while providing general customer support. Build client relationships and complete supplier certifications to provide expert travel recommendations.
Assist clients with travel inquiries and vacation planning while providing general customer support. Build client relationships and complete industry certifications to provide expert travel recommendations.
Assist clients with travel inquiries and vacation planning while providing general customer support. Build client relationships and utilize company tools to provide travel recommendations for cruises, resorts, and hotels.
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