Drive Managed Services opportunity development and pre-sales activities to build the business pipeline. Design and own ITIL-aligned service management processes and produce associated process artifacts and workflows.
Remote Support Specialist Jobs (5,763)
Search = support
The Staff Support Engineer serves as the technical authority for Support Engineering, owning the escalation model and driving platform-level improvements. They act as a strategic liaison between Enterprise customers and Product/Engineering teams to ensure product supportability.
Manager, Proposal Support Operations
New York Life Insurance Co
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Full Time
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7 Weeks Ago
New York Life Insurance Co
Lead a remote team in managing the end-to-end RFP and proposal process for Group Insurance Sales to ensure high-quality and compliant submissions. Drive operational excellence through process improvement, team development, and collaboration with cross-functional partners like Underwriting and Legal.
Chat/Phone Support Specialist - Remote
Inktel Contact Center Solutions
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Full Time
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7 Weeks Ago
Inktel Contact Center Solutions
Provide high-quality customer support via chat and phone while maintaining accurate documentation in the proprietary database. Adhere to KPIs and quality goals to ensure professional client interactions and personal development.
The Support Engineer will own the end-to-end technical customer support experience, troubleshooting complex issues across an API-driven platform. They will collaborate with engineering teams to resolve bugs and create documentation to improve client self-sufficiency.
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Flemish / Dutch SAP Payroll Support Consultant - remote
Recruit4Work SL
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Full Time
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7 Weeks Ago
Recruit4Work SL
The consultant will lead complex deployments and manage strategic solution designs for enterprise payroll clients. They will also provide critical Application Management Services support and ensure seamless delivery of application support tickets.
Vlaams / Nederlands SAP Payroll Support Consultant - remote
Recruit4Work SL
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Full Time
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7 Weeks Ago
Recruit4Work SL
The role involves complex implementations and strategic functional design for SAP Payroll systems, along with providing critical Application Management Services support. The consultant will also lead workshops and manage data migration processes during the rollout of SuccessFactors ECP.
Flemish/Dutch or French Senior Functional SAP Payroll Support Consultant
Recruit4Work SL
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Full Time
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7 Weeks Ago
Recruit4Work SL
The consultant will document and execute payroll architecture configurations and lead workshops to translate local legal requirements into SAP functionality. They will also oversee data migration activities and ensure quality assurance through rigorous testing.
Vlaams/Nederlands of Frans Senior Functional SAP Payroll Support Consultant
Recruit4Work SL
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Full Time
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7 Weeks Ago
Recruit4Work SL
Responsible for the functional design, configuration, and implementation of SAP payroll architecture for enterprise organizations in Belgium. Acts as the link between business requirements and technical realization, managing data migration and system integration.
Provide advanced technical support and root cause analysis for contact center software to minimize financial risk for customers. Mentor colleagues, manage escalated cases, and collaborate with R&D to resolve software bugs and improve product reliability.
Lead the technical support effort by resolving complex software issues and providing advanced root cause analysis for contact center customers. Mentor junior engineers and collaborate with R&D to improve product reliability and documentation.
The engineer provides onsite and remote technical support for desktop environments, hardware deployment, and conference room equipment. They are responsible for resolving incidents, managing assets, and collaborating with global teams to optimize end-user services.
Provide virtual assistance and support for general service operations and team coordination. Manage basic documentation, track assigned tasks, and maintain organized communication via email.
Senior Functional SAP Payroll Support Consultant - remote
Recruit4Work SL
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Full Time
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7 Weeks Ago
Recruit4Work SL
The consultant will design and configure SAP payroll architecture for high-volume enterprise clients in Belgium. They will act as the link between business requirements and technical execution, ensuring compliance with local legal and tax obligations.
Senior Functional SAP Payroll Support Consultant - remote
Recruit4Work SL
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Full Time
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7 Weeks Ago
Recruit4Work SL
Responsible for the functional design, configuration, and implementation of SAP payroll architecture for enterprise clients in Belgium. Acts as the bridge between business requirements and technical realization, managing data migration and quality assurance testing.
Level 1 IT helpdesk Support - Part Time 15 APPLICANTS
Webhelp California Inc
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Full Time
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7 Weeks Ago
Webhelp California Inc
Provide Level 1 IT helpdesk support by resolving incidents and service requests via phone, chat, and email. Additionally, manage and optimize chatbot knowledge bases through data analysis and continuous content improvement.
The role involves reviewing incoming requests and coordinating reservation and transportation details for clients. It requires maintaining organized documentation and ensuring all arrangements align with client expectations.
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Assist clients with travel planning, researching options, and coordinating reservations to ensure a smooth booking experience. Maintain consistent follow-up communication and ensure accuracy in all booking details.
Assist clients with travel planning, researching options, and coordinating reservations to ensure a positive booking experience. Maintain consistent follow-up communication and ensure accuracy in all booking details.
Provide Tier 1 remote technical support for Synapse products, focusing on complex issue resolution and detailed documentation. Collaborate cross-functionally to troubleshoot 3rd party hardware, software, and network issues while adhering to TAC escalation processes.
Lead the regional front line in APAC by investigating and resolving complex production issues within a SaaS environment. Act as the primary technical contact for customers, managing incidents and collaborating with global engineering teams to drive resolutions.
Expression of Interest: GEDSI and Cross-cutting Consultants - Fiji Program Support Platform and Programs
Abt Global
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Full Time
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8 Weeks Ago
Abt Global
Provide technical leadership and strategic advice to integrate Gender Equality, Disability, and Social Inclusion (GEDSI) across Fiji's national development priorities and governance programs. This includes conducting institutional assessments, developing GEDSI-focused policies, and providing capacity building and monitoring support to government ministries.
Manage multi-channel customer inquiries via phone, chat, and email while applying policy and managing complex interactions. Execute back-office operational tasks including claims administration and maintaining audit-ready documentation.
Solve complex technical and integration problems for large customers while driving cross-team initiatives and mentoring engineers. Responsibilities include troubleshooting system issues, managing production incidents, and automating repetitive tasks.
Customer Support Representative (Part-time)
Embrace Software Inc.
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Full Time
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8 Weeks Ago
Embrace Software Inc.
Provide high-quality customer support via phone, email, and chat to resolve routine product issues and inquiries. Maintain customer satisfaction by following defined processes and contributing to the internal knowledge base.
The Customer Support Specialist will provide support for Fluke Reliability software applications to end users through various communication channels. They will work in a team environment to deliver exceptional support while documenting issues clearly.
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Manage multi-channel customer inquiries via phone, chat, and email while applying policy and managing complex cases. Execute back-office administrative tasks including claims administration and triage to maintain operational productivity.
Werkstudent (m/w/d) Marketing, Sales & Admin Support - HubSpot Unit
SalesPlaybook AG
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Internship
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8 Weeks Ago
SalesPlaybook AG
Support the HubSpot Unit by creating LinkedIn content and organizing webinars to increase market presence. Assist with proposal creation for enterprise clients and provide administrative support for the COO.
Operations Coordinator (After Hours Support) | Remote
JWay Group
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Full Time
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8 Weeks Ago
JWay Group
Act as the primary point of contact for U.S. daytime operations during PH night hours, triaging client inquiries and coordinating with internal teams. Maintain operational workflows through detailed handover notes and monitoring dashboards to ensure seamless continuity.
Serve as the primary support contact for strategic clients by resolving urgent and complex technical issues via phone and web portal. Document research steps and collaborate with internal resources to ensure timely resolution of client concerns.
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