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AI Summary
The representative will respond to customer inquiries via phone, email, and live chat while providing accurate information about poultry products. They are also responsible for resolving complaints, documenting interactions, and collaborating with the team to improve service delivery.
Summary:
We are seeking a dedicated and empathetic Customer Support Representative to join our remote team at Emeruwa Poultry Farms Enterprise. This role is central to delivering exceptional customer experiences by providing timely, accurate, and friendly support across multiple channels. The ideal candidate will play a key role in building customer trust, resolving concerns efficiently, and contributing to continuous service improvement. As a vital link between our customers and the company, this position ensures customer satisfaction and loyalty through proactive communication and problem resolution.
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and live chat.
- Provide clear and accurate information about our poultry products and services.
- Address and resolve customer complaints with empathy and efficiency, escalating complex issues when needed.
- Document all customer interactions with precision and maintain up-to-date records.
- Follow up with customers to confirm resolution and ensure satisfaction.
- Collaborate with team members to identify trends and improve service delivery.
- Uphold strict confidentiality in handling sensitive customer data.
- Perform additional customer support tasks as assigned.
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