Technical Sales Support Italy

We make smart devices and push the boundaries of the IoT sector every single day. Shelly is a strong company with a startup mindset — no bureaucracy, just bold ideas, creative problem-solving, and a team that genuinely loves what they do. We turn every spark of an idea into a real product — from first concept to full production — and bring smart automation to over 3 million households around the world. From heating, lighting, appliances, curtains, and more — if it runs on electricity, chances are we can automate it. We’ve built over 100 smart devices (and counting!), and everything happens right here at our headquarters in Sofia.

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Technical Sales Support Specialist

Your Role

You support Shelly customers across the Italian speaking markets and make every interaction helpful, clear, and human. You provide pre- and post-sales assistance, guide users through our products, and identify new business opportunities that support the growth of our sales team. • You are fluent in Italian and English, both written and spoken 
• You have at least 2 years of experience in customer support, technical support, sales support, or a similar customer-facing role 
• You have experience with wiring and concept diagrams for electrical connections and first-hand knowledge of the Shelly ecosystem 
• You communicate clearly, confidently, and professionally across phone, email, chat, and support platforms 
• You approach customer questions with patience, curiosity, and a practical problem-solving mindset 
• You are comfortable using CRM, helpdesk, or ticketing systems; experience with Zendesk or HubSpot is an advantage 
• You orgnise your work effectively and keep customer information and follow-up actions accurate 
• You are interested in technology, smart homes, and connected devices 
• You bring experience in IoT, electronics, home automation, or technical products 
• You recognise commercial opportunities and feel comfortable supporting lead qualification and pre-sales activities 
• You collaborate well with sales, technical, and product teams in an international environment • You support customers through chat, email, phone, and the company ticketing system 
• You answer product questions and guide users through product selection, setup, configuration, and everyday use • You investigate customer issues, provide practical troubleshooting, and ensure timely and accurate resolutions 
• You support customers throughout both the pre-sales and post-sales journey 
• You identify and qualify potential business leads and share relevant opportunities with the sales team 
• You maintain accurate records of customer conversations, technical cases, follow-up actions, and resolutions 
• You follow up on open cases and keep customers informed until their questions are resolved 
• You collaborate with sales, technical support, product, and other internal teams to solve complex customer cases • You collect customer feedback and share useful insights that help us improve our products, services, and support processes 
• You represent Shelly with warmth, intelligence, professionalism, and a genuine passion for innovation

• A startup spirit in a globally impactful company
• Work that merges innovation with sustainability
• A vibrant team culture with no bureaucracy
• Room to grow, create, and leave your mark
• A chance to turn tech dreams into reality