Software Engineer - Production Support
Provide application and production support for a SaaS platform using Java, Angular, and AWS. Collaborate with onshore and offshore teams to maintain a microservice-based system in an Agile environment.
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Provide application and production support for a SaaS platform using Java, Angular, and AWS. Collaborate with onshore and offshore teams to maintain a microservice-based system in an Agile environment.
Configure and support MICRO Technology systems for feedyard clients, including software installation and data loading. Act as a liaison between clients and development teams to design unique system solutions and ensure FDA compliance.
Assist in monitoring system performance, uptime, and reliability while supporting incident response and root cause analysis. Monitor SRE alerts on Slack and collaborate with DevSecops teams to maintain system scalability.
Provide administrative care coordination support to help Veterans access community healthcare services. Responsibilities include scheduling appointments, processing referrals, and managing consult statuses using VA systems.
Provide technical customer support and product consulting for end customers via email and telephone across Europe. Assist in complaint management and the optimization of internal in-house processes.
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Act as the technical escalation point for mission-critical production customers and resolve complex platform issues. Collaborate with SRE and Product teams to mitigate incidents and develop training documentation for the Core Support team.
Serve as the primary point of contact for technical issues, diagnosing and resolving common computer problems while maintaining high CSAT and QA ratings. Manage the support ticketing queue and leverage AI tools to accelerate troubleshooting and improve service efficiency.
Provide backend operational support including bookkeeping, data entry, and project administration for a landscaping company. Manage client follow-ups regarding invoices and estimates while maintaining accurate company records.
Provide tiered technical support for GPUaaS customers via ticketing, chat, and email channels. Resolve Tier 1 issues using runbooks and escalate complex problems to specialists while maintaining knowledge base documentation.
Oversees a team of cloud architects and engineers to implement and manage C2E customer projects within AWS and Azure environments. Acts as the primary liaison for C2E customers and reviews service level agreements and cost estimates.
The specialist will investigate and resolve common Moodle user issues while managing the ServiceNow ticket queue. They are also responsible for performing daily LMS health checks and documenting workflows in SOPs.
Lead the development of novel ML systems and AI solutions to transform Airbnb's customer service experience. Work cross-functionally to design and build scalable, intelligent services including LLM optimization and RAG.
Evaluate AI-generated support responses for accuracy, tone, and helpfulness while simulating customer interactions to test edge cases. Refine knowledge bases and annotate model responses to ensure professional service standards and empathetic sentiment.
Evaluate AI-generated support responses for accuracy, tone, and helpfulness while simulating customer interactions to test edge cases. Refine knowledge bases and annotate model responses to ensure professional service standards and empathy.
Evaluate AI-generated chatbot responses for accuracy, tone, and helpfulness while simulating complex customer interactions. Refine knowledge bases and annotate sentiment to ensure AI outputs meet professional service standards.
Evaluate AI-generated support responses for accuracy, tone, and helpfulness while simulating customer interactions to test edge cases. Refine knowledge bases and annotate model responses to ensure professional service standards and empathy.
Evaluate AI-generated support responses for accuracy, tone, and helpfulness while simulating customer interactions to test edge cases. You will also audit knowledge bases and annotate model responses for sentiment and quality assurance.
We watch for new "support" jobs and email you the matches. Free. Unsubscribe in one click.
Evaluate AI-generated customer support responses for accuracy, tone, and helpfulness. Create realistic support tickets and audit knowledge base articles to refine AI model performance.
Evaluate AI-generated support responses for accuracy, tone, and helpfulness while simulating customer interactions to test edge cases. Refine knowledge bases and annotate model responses to ensure professional service standards and empathy.
Evaluate AI-generated support responses for accuracy, tone, and helpfulness while simulating complex customer interactions. Refine knowledge bases and annotate sentiment to improve the quality of AI chatbot outputs.
Evaluate AI-generated support responses for accuracy, tone, and helpfulness while simulating customer interactions to test edge cases. Refine knowledge bases and annotate model responses to ensure professional service standards and empathy.
Evaluate AI-generated support responses for accuracy, tone, and helpfulness while simulating customer interactions to test edge cases. Refine knowledge bases and annotate sentiment to ensure AI outputs meet professional service standards.
Evaluate AI-generated support responses for accuracy, tone, and helpfulness while simulating customer interactions to test edge cases. Audit knowledge bases and annotate sentiment to ensure AI outputs meet professional service standards.
Evaluate AI-generated support responses for accuracy, tone, and helpfulness while simulating customer interactions to test edge cases. Refine knowledge bases and annotate model responses to ensure professional service standards and empathy.
Evaluate AI-generated support responses for accuracy, tone, and helpfulness while simulating customer interactions to test edge cases. Refine knowledge bases and annotate model responses to ensure professional service standards and empathy.
Evaluate AI-generated support responses for accuracy, tone, and helpfulness while simulating customer interactions to test edge cases. Refine knowledge bases and annotate model responses to ensure professional service standards and empathy.
We watch for new "support" jobs and email you the matches. Free. Unsubscribe in one click.
Evaluate AI-generated support responses for accuracy, tone, and helpfulness while simulating customer interactions to test edge cases. Refine knowledge bases and annotate model responses to ensure professional service standards and empathy.
Evaluate AI-generated customer support responses for accuracy, tone, and helpfulness. Simulate customer interactions and refine knowledge bases to improve AI model performance.
Evaluate AI-generated support responses for accuracy, tone, and helpfulness while simulating complex customer interactions to test edge cases. Refine knowledge bases and annotate model responses to ensure professional service standards and empathetic sentiment.
Evaluate AI-generated support responses for accuracy, tone, and helpfulness while simulating customer interactions to test edge cases. Refine knowledge bases and annotate model responses to ensure professional service standards and empathy.
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