Act as the first point of contact for ITS customers to diagnose and resolve hardware, software, and networking issues. Collaborate with engineering teams to escalate complex cases and maintain the internal knowledge base.
Remote Customer Support Jobs (1,022)
Search = customer support
Customer Support Representative (Bilingual, Spanish)
AssetWatch, Inc.
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Full Time
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4 Weeks Ago
AssetWatch, Inc.
Manage incoming support requests via various channels to resolve hardware and network outages for global customers. Collaborate with internal stakeholders and product teams to ensure high-quality customer experiences and long-term solutions.
Act as first-line support by handling inbound calls, emails, and remote sessions in German and English to resolve customer product inquiries. Document issues in Salesforce and collaborate with higher-level support teams to investigate and solve complex technical problems.
Act as first-line support by handling inbound calls, emails, and remote sessions in Italian and English to resolve product inquiries. Document issues in Salesforce and collaborate with higher-level support teams to solve complex technical problems.
Provide friendly and solution-oriented customer support via email regarding energy tariffs, billing, and provider switches. Manage operational back-office processes and resolve complex cases with grid operators and other energy providers.
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The role involves working with European customers to identify and resolve technical issues via a support portal. It also requires collaborating with R&D teams to improve hardware, software, and firmware while supporting pre- and post-sales activities.
Provide exceptional support to French-speaking customers via phone, email, and chat to resolve issues efficiently. Document all interactions in the support system and escalate complex problems to the appropriate departments.
Manage customer inquiries and technical troubleshooting via Zendesk and chat while maintaining structured documentation. Coordinate operational workflows including order processing in Shopify, invoicing, and internal process optimization.
Lead a remote customer support team and implement AI tools to automate repetitive queries and improve efficiency. Focus on maintaining high CSAT scores, reducing chargebacks, and optimizing internal SOPs.
Manage customer inquiries and technical troubleshooting via Zendesk and chat while maintaining structured documentation. Coordinate operational workflows including order processing in Shopify and the maintenance of internal CRM and product data.
You will serve as the primary point of contact for users, managing inquiries via CRM and phone while ensuring high levels of customer satisfaction. Additionally, you will engage with the open-source community and provide actionable feedback to internal product and engineering teams.
You will resolve complex technical escalations and provide mentorship to Tier 1 support engineers. Additionally, you will collaborate with engineering and product teams to drive resolution of critical issues and improve customer education.
The Customer Support Engineer is responsible for installing and maintaining diagnostic instruments while providing technical support and training to customers. They must ensure timely preventive maintenance and manage spare parts inventory to minimize equipment downtime.
Customer Support Engineer - Pondicherry
Danaher Corporation
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Full Time
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4 Weeks Ago
Danaher Corporation
The Customer Support Engineer is responsible for installing and maintaining diagnostic instruments while providing basic operation training to customers. They must ensure timely preventive maintenance and perform technical troubleshooting to minimize equipment downtime.
Customer Support Engineer - Chennai
Danaher Corporation
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Full Time
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4 Weeks Ago
Danaher Corporation
The Customer Support Engineer is responsible for installing and maintaining diagnostic instruments while providing technical service and operational training to customers. They must ensure timely preventive maintenance and manage technical troubleshooting to minimize equipment downtime.
The Customer Support Engineer will provide expert technical support to resolve software issues and ensure customer satisfaction through proactive engagement. They will collaborate with Engineering and Operations teams to manage support queues and document technical solutions within the CRM.
You will serve as the primary point of contact for new and existing customers, providing technical support and guidance via phone, email, and chat. Additionally, you will document customer interactions, resolve inquiries promptly, and contribute to the continuous improvement of support processes.
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The Customer Support Specialist will manage customer inquiries across phone, email, and chat, diagnosing and resolving issues related to payment processing, accounting, and platform configuration. They will also document findings, coach users on best practices, and collaborate with internal teams to ensure high-quality service and customer retention.
You will manage customer inquiries via phone, email, and chat, diagnosing and resolving complex issues related to payments, accounting, and software configuration. Additionally, you will document findings, coach users on best practices, and collaborate with internal teams to ensure high-quality service and customer retention.
You will act as the primary point of contact for new and existing customers, providing technical and general support via phone, email, and chat. Additionally, you will document customer interactions, resolve inquiries promptly, and contribute to the continuous improvement of support processes.
Serve as the primary technical support contact for bioinformatics users and Newborn Screening scientists by diagnosing and resolving NGS workflow issues. Collaborate with cross-functional teams to advocate for customer needs, influence product roadmaps, and support software demonstrations.
Customer Support Representative, Bilingual
DoorDash Mexico
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Full Time
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4 Weeks Ago
DoorDash Mexico
Handle inbound calls, chats, and emails to address the needs of merchants, customers, and dashers. Resolve time-sensitive issues such as payments, account questions, and technical troubleshooting while maintaining high service quality.
The Customer Support Associate will provide functional and technical support to customers while collaborating with product and engineering teams to resolve issues. They will also monitor platform usage, manage support tickets, and contribute to internal process improvements.
French–English Customer Support Specialist (Remote, Contract-Based)
TransPerfect
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Full Time
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4 Weeks Ago
TransPerfect
Contractors will provide customer support via phone and email, assisting with product inquiries, order tracking, and returns. They are responsible for documenting interactions and delivering a high-quality, solution-oriented customer experience.
German–English Customer Support Specialist (Remote, Contract-Based)
TransPerfect
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Full Time
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4 Weeks Ago
TransPerfect
Contractors will provide customer support via phone and email, assisting with product inquiries, order tracking, and returns. They are responsible for documenting interactions in designated systems while maintaining a professional and solution-oriented approach.
Customer Support Associate
Lillio (formerly HiMama)
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Full Time
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4 Weeks Ago
Lillio (formerly HiMama)
The Customer Support Associate will provide technical support to customers via email, phone, and chat while identifying trends and reporting bugs to the Engineering team. They will also collaborate with other departments to improve processes and ensure a high-quality customer experience.
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Resolve customer support issues regarding billing, product usage, and account concerns via CRM, chat, and tickets. Manage issue tracking in Jira and conduct product demos to guide users through key features.
The Customer Support Specialist will serve as the primary point of contact for post-launch customers, managing inquiries across chat, email, and phone. They are responsible for troubleshooting issues, ensuring product adoption, and providing actionable feedback to internal teams to improve the overall customer experience.
Customer Support Specialist – 100% Remote (DE) (m/f/d)
Impower GmbH
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Full Time
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4 Weeks Ago
Impower GmbH
You will handle customer inquiries via ticketing systems and support users in effectively utilizing the software for their daily workflows. Additionally, you will collaborate with Product and Engineering teams to resolve issues, report bugs, and improve platform usability based on user feedback.
Customer Support Specialist – 100% Remote (DE) (m/f/d)
Impower GmbH
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Full Time
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4 Weeks Ago
Impower GmbH
You will handle customer inquiries via ticketing systems and support users in effectively utilizing the software for their daily workflows. Additionally, you will collaborate with Product and Engineering teams to resolve issues, report bugs, and contribute to support documentation.
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